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Information about Mansion Santa Isabella Hotel

Mansion Santa Isabella offers stylish accommodation in the centre of Riobamba, in an Ecuadorian colonial-style house with an indoor fountain, just 300 metres from the Cathedral of Riobamba. WiFi and parking are free. With cream-coloured walls and rustic decorated bedspreads, the rooms are styled in full 4-star fashion. There are dark wood furnishings and some rooms feature baths and hydro-massage tubs. All of them include bathrobes and there is cable TV. In the morning, guests can expect an American breakfast with coffee and regional products and at dinnertime they can treat themselves to gourmet dishes at the restaurant, or finish the day with a Pisco sour at upscale Cueva del Cura bar. Santa Isabella is 50 metres from the Central Bank Museum and offers tourist information for those willing to explore the area. The train station is 2 blocks away and shuttle services can be arranged for an extra charge.

Please inform Mansion Santa Isabella in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Services of Mansion Santa Isabella Hotel

  • Packed lunches
  • Thermometers for guests provided by property
  • Access to health care professionals
  • Tour or class about local culture
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Bike tours
  • WiFi available in all areas
  • Tour desk
  • Contactless check-in/check-out
  • Property is cleaned by professional cleaning companies
  • Fire extinguishers
  • Meeting/banquet facilities
  • Daily housekeeping
  • Heating
  • Bridal suite
  • Facilities for disabled guests
  • Walking tours
  • Special diet menus (on request)
  • Parking
  • Hammam
  • Food can be delivered to guest accommodation
  • Restaurant
  • Sauna
  • Trouser press
  • Cycling
  • Delivered food is securely covered
  • Fax/photocopying
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Ironing service
  • 24-hour front desk
  • Breakfast takeaway containers
  • Internet services
  • Laundry
  • Cashless payment available
  • Terrace
  • Physical distancing rules followed
  • First aid kit available
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Smoke alarms
  • Process in place to check health of guests
  • Garden
  • WiFi
  • Safety deposit box
  • Bar
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Massage
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Hot tub/jacuzzi
  • Children television networks
  • Mobile app for room service
  • Free parking
  • Physical distancing in dining areas
  • Face masks for guests available
  • Non-smoking throughout
  • On-site parking
  • Public Bath
  • Staff follow all safety protocols as directed by local authorities
  • Luggage storage
  • Family rooms
  • Room service
  • Snack bar
  • Spa and wellness centre
  • Business centre
  • Non-smoking rooms
  • Private parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Hand sanitizer in guest accommodation and key areas
  • Free WiFi
  • Guest accommodation is disinfected between stays
  • Shuttle service (additional charge)
  • CCTV outside property

Address

Jose Veloz 28-48 y Magdalena Davalos

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

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Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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