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Information about Siena Hotel

Ideally set in the Cuenca Historic Centre district of Cuenca, Siena Hotel is located 300 metres from Tomebamba River, a 10-minute walk from Pumapungo Museum and 100 metres from Museum of the Cañari Identity. Open since 2014, the property is within 200 metres of Popular Art Museum. Museum of the Aboriginal Cultures and Cuenca New Cathedral are within 200 metres. Guest rooms in the hotel are fitted with a flat-screen TV with satellite channels. Rooms include a private bathroom with a shower and free toiletries. All units feature a desk. A continental breakfast is served daily at the property. Staff are always available to help at the reception. Abdon Calderón Park is 400 metres from Siena Hotel.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Services of Siena Hotel

  • WiFi
  • Meeting/banquet facilities
  • Children television networks
  • Fire extinguishers
  • Restaurant
  • Room service
  • Hand sanitizer in guest accommodation and key areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Staff follow all safety protocols as directed by local authorities
  • Delivered food is securely covered
  • First aid kit available
  • Thermometers for guests provided by property
  • Family rooms
  • Ironing service
  • CCTV in common areas
  • Safety deposit box
  • Tour desk
  • Daily housekeeping
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Laundry
  • Process in place to check health of guests
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Private check-in/check-out
  • Non-smoking throughout
  • Guest accommodation sealed after cleaning
  • CCTV outside property
  • Trouser press
  • Food can be delivered to guest accommodation
  • Property is cleaned by professional cleaning companies
  • Special diet menus (on request)
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Dry cleaning
  • Face masks for guests available
  • Luggage storage
  • Physical distancing in dining areas
  • Shuttle service (additional charge)
  • 24-hour front desk
  • Physical distancing rules followed
  • Free WiFi
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Smoke alarms
  • Newspapers
  • Kid meals
  • Contactless check-in/check-out
  • Security alarm
  • Non-smoking rooms
  • 24-hour security
  • Private parking
  • Guest accommodation is disinfected between stays
  • WiFi available in all areas
  • Internet services
  • Packed lunches
  • Cashless payment available
  • Grocery deliveries
  • Parking
  • Business centre

Address

Hermano Miguel 5-84 y Juan Jaramillo

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During the booking process you will be offered all the services you can add:
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  • Additional luggage
  • Car rental
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  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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