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Information about Ayenda Casa Villa Elena Hotel

Ayenda Casa Villa Elena is located in Chía, around 25 km north of Bogotá city centre. Surrounded by gardens, it offers bright, functional rooms with free WiFi and satellite TV. Each room at Ayenda Casa Villa Elena is furnished in natural wood, and has a patio with views of the gardens. The en suite bathrooms include a bath or shower and free toiletries. Other facilities offered at the property include a shared lounge, laundry facilities and an ironing service. Free parking is available on site. El Dorado International Airport is around a 45-minute drive from Ayenda Casa Villa Elena. The historic centre of Bogotá, home to the Cathedral and the Gold Museum, is within a 50-minute drive.

Please inform Ayenda Casa Villa Elena in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Spa and gym facilities at this property are unavailable due to Coronavirus (COVID-19). Managed by a private host

Services of Ayenda Casa Villa Elena Hotel

  • Internet services
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Safety deposit box
  • Tour desk
  • Daily housekeeping
  • Non-smoking rooms
  • Process in place to check health of guests
  • Restaurant
  • Hand sanitizer in guest accommodation and key areas
  • Staff follow all safety protocols as directed by local authorities
  • Fire extinguishers
  • Private check-in/check-out
  • Non-smoking throughout
  • CCTV outside property
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Property is cleaned by professional cleaning companies
  • Terrace
  • Laundry
  • Ironing service
  • Express check-in/check-out
  • Cashless payment available
  • Food can be delivered to guest accommodation
  • Free WiFi
  • 24-hour security
  • Contactless check-in/check-out
  • Luggage storage
  • Guest accommodation is disinfected between stays
  • Guest accommodation sealed after cleaning
  • Invoice provided
  • 24-hour front desk
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Parking on site
  • Security alarm
  • Parking
  • First aid kit available
  • CCTV in common areas
  • Free parking
  • WiFi
  • Snack bar
  • Private parking
  • Garden
  • Physical distancing in dining areas
  • WiFi available in all areas
  • Physical distancing rules followed
  • Use of cleaning chemicals that are effective against Coronavirus

Address

Cra 9A No 21- 76

Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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