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Information about Hangzhou Roots Resort Hotel

About a 15-minute stroll from the Qiantang River, Hangzhou Roots Resort is located in the pretty area known as the Nine Creeks and Eighteen Gullies. With its peaceful atmosphere, superb vegetarian cuisine and the outstanding Roots Spa, it is the ideal retreat for fitness, detox and healthy living. With 90% greenery, here you will meet many animal friends. Free Wi-Fi and on-site parking are provided. Nestled in the famous West Lake Scenic Area, Roots Resort Hangzhou is about a 6-minute drive from the Liuhe Pagoda, the Wuyun Mountain, the Qiantang River Bridge and the Galloping Tiger Spring. It takes about 15 minutes by car to the Dragon Well Tea Village, 20 minutes to the Leifeng Pagoda as well as the stunning West Lake. Hangzhou Railway Station is 22 minutes' drive from the property, and Hangzhou East Railway Station is 35 minutes' drive away. Xiaoshan International Airport is a 50-minute drive away. Fee-based airport shuttle service is offered. Following Jane European style, traditional Chinese style or tropical Thai style décor, the guest rooms blend modern comfort with classical elegance, creating the perfect place for a relaxing getaway. Each unit is fitted with underfloor heating, a flat-screen TV, a safety deposit box and ironing facilities. A hairdryer and L'Occitane toiletries are stocked in the attached bathroom. The villas have patios and small outdoor bathing pools for private use. Unwind with a soothing spa treatment which is designed to bring the body and soul together in healthy harmony. Guests can enjoy a walk in the resort, playing with the alpaca and ponies. Daily maid service, laundry and dry cleaning are provided. There is an on-site horse riding place for children. Vege House Restaurant prepares tantalising delicacies using organic ingredients. Additionally, the served breakfast with appropriate menu is a significant feature of Resort Roots.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. The property provides chargeable airport shuttle service. Guests who wish to use the service are kindly requested to inform the property in advance. Contact details can be found on your booking confirmation.

Services of Hangzhou Roots Resort Hotel

  • Breakfast in the room
  • Garden
  • Express check-in/check-out
  • Dry cleaning
  • Pets allowed
  • Airport shuttle
  • Lockers
  • Massage
  • Concierge service
  • Free parking
  • Meeting/banquet facilities
  • Daily housekeeping
  • Heating
  • Non-smoking throughout
  • Horse riding
  • Ticket service
  • Air conditioning
  • On-site parking
  • Parking
  • Restaurant
  • Family rooms
  • Luggage storage
  • Room service
  • Swimming pool toys
  • Fax/photocopying
  • Spa and wellness centre
  • Airport shuttle (additional charge)
  • Non-smoking rooms
  • 24-hour front desk
  • Internet services
  • Private parking
  • Swimming Pool
  • Laundry
  • Newspapers
  • Terrace
  • Hiking


No.47 Jiuxi Road, Jiu xi xu Village, West Lake Scenic Spot

Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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