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Information about Empress Residence Resort and Spa Hotel

Empress Residence Resort and Spa offers 5-star accommodations in Siem Reap. It features an outdoor pool, steam and sauna room as well as a fitness centre. Guests can enjoy meals at the in-house restaurant. Free WiFi is available throughout the entire property. Featuring wooden flooring and furnishings, all the air-conditioned rooms come with a private balcony. A flat-screen TV, minibar and personal safe are included. The en suite bathrooms are equipped with a bathtub and hot water showers. Empress Residence is a 10-minute drive from the busy Pub Street, Old Market and Central Market. Angkor National Museum and Royal Palace are also a 10-minute drive away. It is 7 km from the famous Angkor Wat and 12 km from Tonle Sap Lake. The property offers complimentary airport transfers and shuttle services. Day trips and car rentals can be arranged at the tour desk. The hotel also provides a souvenir shop, a fitness centre and meeting rooms. Babysitting services and a business centre are also available. Kroya Restaurant serves Khmer, Western and Chinese dishes.

Please inform Empress Residence Resort and Spa in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival. As a result of Coronavirus (COVID-19), this property has temporarily suspended its shuttle services. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property adheres to strict physical distancing measures. Please note that the property offers complimentary two-way airport transfers. Guests are required to provide arrival details in advance using the Special Requests box available. Please note that complimentary shuttle services to the city centre is based on a daily schedule. It is available daily at 18:00 and 20:30 hrs. Please contact the property for more information.

Services of Empress Residence Resort and Spa Hotel

  • Cashless payment available
  • Golf course (within 3 km)
  • Hot tub/Jacuzzi
  • Live music/performance
  • Garden
  • Sauna
  • Free WiFi
  • Shuttle service (free)
  • Express check-in/check-out
  • Contactless check-in/check-out
  • 24-hour security
  • First aid kit available
  • Security alarm
  • Billiards
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • 24-hour front desk
  • Parking
  • Movie nights
  • Bar
  • Babysitting/child services
  • Snack bar
  • WiFi
  • CCTV in common areas
  • WiFi available in all areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Temporary art galleries
  • Walking tours
  • Happy hour
  • Car hire
  • Tour desk
  • Daily housekeeping
  • Safety deposit box
  • Process in place to check health of guests
  • Special diet menus (on request)
  • Meeting/banquet facilities
  • Fire extinguishers
  • Hand sanitizer in guest accommodation and key areas
  • Live sport events (broadcast)
  • Air conditioning
  • Currency exchange
  • Staff follow all safety protocols as directed by local authorities
  • Barber/beauty shop
  • Mini golf
  • Hammam
  • Designated smoking area
  • Soundproof rooms
  • Fishing
  • Tennis court
  • Laundry
  • Kid-friendly buffet
  • Breakfast takeaway containers
  • Guest accommodation sealed after cleaning
  • Pool bar
  • Packed lunches
  • Shared lounge/TV area
  • Food can be delivered to guest accommodation
  • Salt-water pool
  • Smoke alarms
  • Airport shuttle (free)
  • Kid meals
  • BBQ facilities
  • Bike tours
  • Outdoor pool (all year)
  • Luggage storage
  • Fax/photocopying
  • Business centre
  • CCTV outside property
  • Heating
  • Guest accommodation is disinfected between stays
  • Parking on site
  • Cooking class
  • Facilities for disabled guests
  • Massage
  • Physical distancing in dining areas
  • Free parking
  • Room service
  • Themed dinner nights
  • Outdoor pool
  • Fitness centre
  • Cycling
  • Physical distancing rules followed
  • Concierge service
  • Internet services
  • Lockers
  • Family rooms
  • Spa and wellness centre
  • Non-smoking rooms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Swimming Pool
  • Restaurant
  • Airport shuttle
  • Tour or class about local culture
  • Minimarket on site
  • Valet parking
  • Dry cleaning
  • Horse riding
  • Lift
  • Sun terrace
  • Pool/beach towels
  • Terrace
  • Ironing service
  • Hot spring bath

Address

No.888, Located within Empress Angkor Hotel, National Road 6,

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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