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Information about Family Hotel Rai Hotel

Surrounded by a small garden with a terrace, Family Hotel Rai offers rooms with free Wi-Fi and air conditioning, a 5-minute drive from the Shumen Fortress. It features a lobby bar and a hot tub for your relaxation. The provided rooms offer cable TV, a fridge and wooden floors. The bathrooms are equipped with slippers, free toiletries and a hairdryer and some rooms feature a balcony or a sofa. You can park your car free of charge on site. The Rai hotel’s front desk is staffed 24 hours a day. The centre of Shumen and the closest supermarket are 150 metres away and the main bus and railway station is 2.2 km from the hotel. The UNESCO-protected rock relief Madara Rider can be reached within 20 minutes by car and the Tombul Mosque is a 15-minute from Family Hotel Rai.

Please inform Family Hotel Rai in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property can only accept bookings from essential workers/permitted travellers, during dates where such guidelines exist. Reasonable evidence must be provided on arrival. If it isn't provided, your booking will be cancelled on arrival. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), please ensure that you are only booking this property following the local government guidelines of the destination, including but not limited to the purpose of travel, and maximum allowed group size. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas.

Services of Family Hotel Rai Hotel

  • CCTV outside property
  • Guest accommodation is disinfected between stays
  • CCTV in common areas
  • First aid kit available
  • Designated smoking area
  • Free parking
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Terrace
  • Non-smoking rooms
  • Invoice provided
  • Air conditioning
  • Parking
  • Heating
  • Physical distancing in dining areas
  • Bar
  • Use of cleaning chemicals that are effective against Coronavirus
  • Garden
  • Breakfast takeaway containers
  • Lockers
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Physical distancing rules followed
  • Private parking
  • Non-smoking throughout
  • On-site parking
  • Staff follow all safety protocols as directed by local authorities
  • Food can be delivered to guest accommodation
  • Delivered food is securely covered
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Internet services
  • Fire extinguishers
  • Hand sanitizer in guest accommodation and key areas
  • Face masks for guests available
  • Family rooms
  • Shared stationery such as printed menus, magazines, pens, and paper removed

Address

26A Ohrid Str.

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

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Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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