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Information about Terra Complex Hotel

Easy access to snowboarding

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After a day on the slopes, you can enjoy recreational amenities such as an indoor pool and a fitness center. Additional amenities at this hotel include complimentary wireless Internet access, ski storage, and a picnic area. The complimentary ski shuttle makes getting to the slopes a breeze.Make yourself at home in one of the 146 guestrooms featuring minibars and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones and coffee/tea makers, and housekeeping is provided daily.With a stay at Terra Complex in Razlog, you'll be next to a golf course, and 8.1 mi (13.1 km) from Bansko Ski Resort and 11.4 mi (18.4 km) from Dobrinishte Ski Resort.Featured amenities include luggage storage, laundry facilities, and a safe deposit box at the front desk. Planning an event in Razlog? This hotel has 1076 square feet (100 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.Enjoy a meal at Terra Bar and dinner, or stay in and take advantage of the hotel's room service (during limited hours).

Services of Terra Complex Hotel

  • WiFi available in all areas
  • Free WiFi
  • Massage
  • Physical distancing rules followed
  • Solarium
  • Billiards
  • Luggage storage
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Hiking
  • Garden
  • Non-smoking rooms
  • Meeting/banquet facilities
  • Physical distancing in dining areas
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Ironing service
  • Fax/photocopying
  • WiFi
  • Mobile app for room service
  • Family rooms
  • Walking tours
  • Use of cleaning chemicals that are effective against Coronavirus
  • Cashless payment available
  • Indoor play area
  • Babysitting/child services
  • Terrace
  • Happy hour
  • Car hire
  • Free parking
  • 24-hour front desk
  • Ski storage
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Food can be delivered to guest accommodation
  • Fitness centre
  • Ski school
  • Bar
  • Access to health care professionals
  • Table tennis
  • Daily housekeeping
  • ATM/cash machine on site
  • Packed lunches
  • Internet services
  • Restaurant
  • Skiing
  • Cycling
  • Lift
  • Staff follow all safety protocols as directed by local authorities
  • Non-smoking throughout
  • Hot tub/jacuzzi
  • Hammam
  • Horse riding
  • Kid-friendly buffet
  • Airport shuttle
  • Games room
  • On-site parking
  • Snack bar
  • Parking
  • Spa and wellness centre
  • Room service
  • Guest accommodation is disinfected between stays
  • Heating
  • Golf course (within 3 km)
  • Laundry
  • Sauna
  • Safety deposit box
  • Delivered food is securely covered
  • Face masks for guests available
  • Sun terrace
  • Children's playground
  • Kid meals
  • Shuttle service (free)
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Ski equipment hire (on site)
  • Fishing
  • Bike tours


k.k. Pirin, Kulinoto Street 5

Customers rating

581 reviews by TrustYou

Hotel badges

  • Golf Hotel
  • Wellness Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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