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Information about Balkan Jewel Resort and Chalets Apartaments

Easy access to downhill skiing

Pamper yourself with onsite massages, body treatments, and facials. A spa tub and a sauna offer a relaxing way to wind down after a day on the slopes. This aparthotel also features complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge). You'll be on the slopes in no time with the complimentary ski shuttle.Make yourself at home in one of the 160 guestrooms, featuring kitchenettes with full-sized refrigerators/freezers and ovens. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you connected. Conveniences include safes and desks, and housekeeping is provided once per stay.With a stay at Balkan Jewel Resort and Chalets in Razlog, you'll be next to a golf course, and 8.2 mi (13.3 km) from Bansko Ski Resort and 11.5 mi (18.6 km) from Dobrinishte Ski Resort.You can enjoy a meal at the restaurant serving the guests of Balkan Jewel Resort and Chalets, or stop in at the snack bar/deli. Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8 AM to 11 AM for a fee.Featured amenities include a computer station, dry cleaning/laundry services, and multilingual staff. Event facilities at this aparthotel consist of conference space and a meeting room.

Services of Balkan Jewel Resort and Chalets Apartaments

  • Face masks for guests available
  • Kid meals
  • Bike tours
  • Food can be delivered to guest accommodation
  • Physical distancing rules followed
  • Packed lunches
  • Invoice provided
  • Luggage storage
  • Physical distancing in dining areas
  • Cycling
  • Non-smoking throughout
  • Breakfast takeaway containers
  • Ski storage
  • Free parking
  • Shared lounge/TV area
  • Themed dinner nights
  • Outdoor pool
  • Skiing
  • Concierge service
  • Spa and wellness centre
  • Board games/puzzles
  • Tour or class about local culture
  • Process in place to check health of guests
  • CCTV outside property
  • Kids' club
  • Lift
  • Facilities for disabled guests
  • Thermometers for guests provided by property
  • Smoke alarms
  • Tour desk
  • Walking tours
  • Pets allowed
  • Restaurant
  • Access to health care professionals
  • Canoeing
  • Airport shuttle (additional charge)
  • Lockers
  • Private check-in/check-out
  • Fitness centre
  • Swimming Pool
  • Terrace
  • Non-smoking rooms
  • Ironing service
  • Parking
  • Family rooms
  • Ski school
  • Internet services
  • Live music/performance
  • Indoor pool (all year)
  • Airport shuttle
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation is disinfected between stays
  • Horse riding
  • Dry cleaning
  • Indoor play area
  • Breakfast in the room
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Movie nights
  • Kid-friendly buffet
  • Bar
  • Golf course (within 3 km)
  • Shuttle service (free)
  • Express check-in/check-out
  • Grocery deliveries
  • Garden
  • Sun terrace
  • Evening entertainment
  • Hiking
  • Outdoor pool (seasonal)
  • Sauna
  • Cashless payment available
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Billiards
  • Kids' outdoor play equipment
  • Children's playground
  • CCTV in common areas
  • Hammam
  • Indoor pool
  • First aid kit available
  • Vending machine (drinks)
  • Live sport events (broadcast)
  • Special diet menus (on request)
  • WiFi
  • Snack bar
  • Safety deposit box
  • Solarium
  • Fishing
  • Room service
  • Babysitting/child services
  • Ski equipment hire on site
  • Use of cleaning chemicals that are effective against Coronavirus
  • Hand sanitizer in guest accommodation and key areas
  • Fire extinguishers
  • Meeting/banquet facilities
  • Staff follow all safety protocols as directed by local authorities
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Delivered food is securely covered
  • Designated smoking area
  • WiFi available in all areas
  • Massage
  • Vending machine (snacks)
  • Heating
  • 24-hour security
  • Parking on site
  • Games room
  • Laundry
  • Hot tub/Jacuzzi
  • Daily housekeeping
  • Car hire
  • Table tennis
  • Free WiFi

Address

Razlog Valley

Customers rating

83
1141 reviews by TrustYou

Hotel badges

  • Family Hotel
  • Wellness Hotel

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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