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Information about Family Hotel Eterno Hotel

Family Hotel Eterno is located at the foothills of the Rhodope Mountains. It offers panoramic views of the Batak Lake, free WiFi and free private parking. All rooms and suites in the Eterno Hotel have a balcony, a satellite TV, a minibar and parquet flooring. Fine Bulgarian and international cuisine is served in the on-site restaurant. Other facilities include 2 outdoor pools from July to September, a children's playground and a spacious garden next to the hotel. The property is located a 3-minute walk away from a Spa and wellness centre, available for guests at a surcharge. The city of Batak is 5 km and the town of Velingrad is 25 km away.

Please inform Family Hotel Eterno in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. Плувен басейн"ЕТЕРНО" is closed from Sat 22 Oct 2022 until Thu 01 Jun 2023 A prepayment deposit via bank transfer may be required to secure your reservation when booking without a credit card. The property will contact you after you book to provide any bank transfer instructions. Please note that the rates include a Gala dinner on 31 December 2018.

Services of Family Hotel Eterno Hotel

  • Bike tours
  • Luggage storage
  • Fax/photocopying
  • Darts
  • Secured parking
  • Smoke alarms
  • Steam room
  • Fruits
  • Full body massage
  • Swimming pool
  • Special diet menus (on request)
  • Fishing
  • Fire extinguishers
  • Private beach area
  • Hand sanitizer in guest accommodation and key areas
  • Staff follow all safety protocols as directed by local authorities
  • Airport shuttle
  • Airport pick up
  • Plunge pool
  • Heated pool
  • Walking tours
  • Family rooms
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Board games/puzzles
  • Swimming Pool
  • Back massage
  • Express check-in/check-out
  • Lockers
  • Free parking
  • Sun umbrellas
  • Picnic area
  • Hot tub/Jacuzzi
  • Nightclub/DJ
  • Shuttle service
  • Indoor play area
  • Wine/champagne
  • Ironing service
  • Beachfront
  • Billiards
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Sauna
  • Designated smoking area
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Bicycle rental
  • WiFi
  • Use of cleaning chemicals that are effective against Coronavirus
  • Table tennis
  • Airport drop off
  • Safety deposit box
  • Spa lounge/relaxation area
  • Games room
  • Children's playground
  • Parking on site
  • Private parking
  • Massage
  • Breakfast takeaway containers
  • Kids' pool
  • Shallow end
  • Sun loungers or beach chairs
  • Kid meals
  • Face masks for guests available
  • Shuttle service (additional charge)
  • Cycling
  • Physical distancing rules followed
  • Invoice provided
  • Physical distancing in dining areas
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Process in place to check health of guests
  • CCTV outside property
  • Laundry
  • Thermometers for guests provided by property
  • Coffee house on site
  • Non-smoking throughout
  • Guest accommodation sealed after cleaning
  • Valet parking
  • Private check-in/check-out
  • Meeting/banquet facilities
  • Foot massage
  • Outdoor furniture
  • Airport shuttle (additional charge)
  • Infinity pool
  • Non-smoking rooms
  • Pool with view
  • Evening entertainment
  • CCTV in common areas
  • Guest accommodation is disinfected between stays
  • Internet services
  • Packed lunches
  • Parking
  • Key access
  • Bar
  • Neck massage
  • Hand massage
  • Horse riding
  • Free WiFi
  • Beach
  • Spa facilities
  • Terrace
  • First aid kit available
  • Accessible parking
  • Hammam
  • Sun terrace
  • Chapel/shrine
  • Restaurant
  • Snack bar
  • Canoeing
  • Head massage
  • Strollers
  • Solarium
  • Heating
  • Outdoor pool
  • Contactless check-in/check-out
  • Kids' outdoor play equipment
  • Cashless payment available
  • Garden
  • Room service
  • Outdoor pool (seasonal)
  • Hiking


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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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