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Information about Kempinski Hotel Grand Arena Bansko Hotel

Near Bansko Ski Resort

Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Bansko? This hotel has facilities measuring 2691 square feet (250 square meters), including conference space. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.When you stay at Kempinski Hotel Grand Arena in Bansko, you'll be in a national park and steps from Bansko Ski Resort. This 5-star hotel is 5.7 mi (9.1 km) from Dobrinishte Ski Resort.Make yourself at home in one of the 123 guestrooms featuring minibars and LCD televisions. Rooms have private balconies. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and complimentary toiletries.Enjoy international cuisine at Gallery Restaurant, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. A complimentary buffet breakfast is included.Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the convenience of ski-in/ski-out access at this hotel, which also features an outdoor pool and an indoor pool. This hotel also features complimentary wireless Internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).

Services of Kempinski Hotel Grand Arena Bansko Hotel

  • Full-service spa
  • Conference space size (meters) - 250
  • Safe-deposit box at front desk
  • Wheelchair-accessible lounge
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours
  • Multilingual staff
  • Business center
  • Stair-free path to entrance
  • Property is cleaned with disinfectant
  • Pets allowed
  • Maximum number of pets per room 1
  • Steam room
  • Number of coffee shops/cafes - 2
  • Coffee/tea in common areas
  • Wheelchair-accessible public washroom
  • 24-hour fitness facilities
  • Ski storage
  • Luggage storage
  • Property confirms they are implementing enhanced cleaning measures
  • Wheelchair accessible path of travel
  • Outdoor tennis courts - 1
  • Airport transportation (surcharge)
  • Turkish bath/Hammam
  • Dry cleaning/laundry service
  • Tours/ticket assistance
  • Banquet hall
  • Number of restaurants - 1
  • Wheelchairs available on site
  • Visual alarms in hallways
  • Food and water bowls
  • Concierge services
  • Gift shops or newsstand
  • Terrace
  • Smoke-free property
  • Laundry facilities
  • Free breakfast
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Babysitting or childcare (surcharge)
  • Spa services on site
  • Shopping on site
  • Shield between guests and staff in main contact areas
  • Food service has been amended for enhanced safety
  • Porter/bellhop
  • Spa treatment room(s)
  • Children's pool
  • Supervised childcare/activities (free)
  • Children's club (free)
  • ATM/banking
  • Wheelchair accessible (may have limitations)
  • Elevator
  • Television in common areas
  • Snack bar/deli
  • Fireplace in lobby
  • Outdoor seasonal pool
  • Hair salon
  • Ski-in/ski-out access
  • Garden
  • Staff wears personal protective equipment
  • In-room accessibility
  • Cashless transactions are available
  • Free newspapers in lobby
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Lifeguard on site
  • Wheelchair-accessible pool
  • Wheelchair-accessible path to elevator
  • Sauna
  • Wheelchair-accessible fitness center
  • 24-hour front desk
  • Service animals are exempt from fees/restrictions
  • Protective clothing is available to guests
  • Free WiFi
  • Staff temperature checks are conducted regularly
  • Number of bars/lounges - 1
  • Designer stores on site
  • Number of indoor pools - 1
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Library
  • Temperature checks are available to guests
  • Number of poolside bars - 1
  • Conference space
  • Tennis on site
  • Number of outdoor pools - 1
  • Number of meeting rooms - 4
  • Area shuttle (surcharge)
  • Mountain biking nearby
  • Wheelchair-accessible on-site restaurant
  • Conference space size (feet) - 2691
  • Valet parking (surcharge)
  • Self parking (surcharge)
  • Fitness facilities
  • Barbecue grill(s)
  • Wheelchair-accessible concierge desk
  • Property confirms they are implementing guest safety measures
  • Pet maximum weight in lb is 22
  • Individually-wrapped food options are available
  • Roll-in shower
  • Free buffet breakfast
  • Masks are compulsory at the property
  • Service animals are allowed
  • Electrostatic spray is used for disinfection
  • EarthCheck
  • Wheelchair accessible parking
  • Accessible bathroom
  • Wedding services
  • Commonly-touched surfaces are cleaned with disinfectant
  • Masks are available to guests
  • Bicycle rentals on site
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Pet maximum weight in kg is 10
  • Well-lit path to entrance
  • Wheelchair-accessible spa


Pirin Str. 96, 2770 кв. Грамадето, Bansko, Bulgaria

Customers rating

1773 reviews by TrustYou

Hotel badges

  • Wellness Hotel
  • Winter Sports Hotel
  • Luxury Hotel
  • Family Hotel

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Frequently asked questions

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We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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