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Information about Wish Serrano Hotel

Near Mini Mundo

Treat yourself with massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Gramado? This hotel has 11119 square feet (1033 square meters) of space consisting of conference space and a meeting room.Grab a bite at The Grill, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.Make yourself at home in one of the 268 guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.A stay at Wish Serrano places you in the heart of Gramado, steps from Orchids Park and Rua Torta. This 5-star hotel is 6.8 mi (10.9 km) from Alpen Park and 0.3 mi (0.5 km) from Gramado Covered Street.

Services of Wish Serrano Hotel

  • Food can be delivered to guest accommodation
  • Luggage storage
  • Guest accommodation sealed after cleaning
  • Kids' pool
  • Key card access
  • Laundry
  • Face masks for guests available
  • Outdoor pool (all year)
  • Kid meals
  • Themed dinner nights
  • Visual aids: Braille
  • Shuttle service (additional charge)
  • Wheelchair accessible
  • Guest accommodation is disinfected between stays
  • Smoke alarms
  • Dry cleaning
  • Pets allowed
  • Steam room
  • Lift
  • Lower bathroom sink
  • Kids' club
  • Valet parking
  • CCTV outside property
  • Sun loungers or beach chairs
  • Special diet menus (on request)
  • Entertainment staff
  • Swimming pool
  • Walking tours
  • Pet basket
  • Access to health care professionals
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Internet services
  • Family rooms
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • Meeting/banquet facilities
  • Tour desk
  • Process in place to check health of guests
  • Airport shuttle
  • Barber/beauty shop
  • Indoor pool (all year)
  • Parking
  • Toilet with grab rails
  • Heated pool
  • CCTV in common areas
  • Physical distancing in dining areas
  • Bar
  • Spa/wellness packages
  • Fitness
  • Airport shuttle (additional charge)
  • Secured parking
  • Pool with view
  • Airport pick up
  • Fitness classes
  • Fitness centre
  • Evening entertainment
  • Physical distancing rules followed
  • Non-smoking rooms
  • Picnic area
  • Swimming Pool
  • Beauty Services
  • Allergy-free room
  • Free WiFi
  • Hot tub/Jacuzzi
  • 24-hour front desk
  • Live music/performance
  • Karaoke
  • Archery
  • Private parking
  • Children's playground
  • Accessible parking
  • Spa facilities
  • Security alarm
  • Higher level toilet
  • Billiards
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Pool/beach towels
  • Wine/champagne
  • Rooftop pool
  • Indoor play area
  • Hammam
  • First aid kit available
  • Shuttle service
  • Indoor pool
  • Designated smoking area
  • Yoga classes
  • Ironing service
  • Outdoor furniture
  • Hand sanitizer in guest accommodation and key areas
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Sauna
  • Tennis court
  • Delivered food is securely covered
  • Daily housekeeping
  • Temporary art galleries
  • Coffee house on site
  • Table tennis
  • Safety deposit box
  • Restaurant
  • Tennis equipment
  • Air conditioning
  • Chapel/shrine
  • Spa and wellness centre
  • Fitness/spa locker rooms
  • Mobile app for room service
  • Spa lounge/relaxation area
  • Airport drop off
  • Pet bowls
  • Happy hour
  • Bingo
  • Massage
  • Facilities for disabled guests
  • Parking on site
  • Concierge service
  • Use of cleaning chemicals that are effective against Coronavirus
  • Room service
  • Heating
  • WiFi
  • 24-hour security
  • Movie nights
  • Babysitting/child services
  • Games room
  • Outdoor pool
  • Shallow end
  • Snack bar
  • Garden
  • Cashless payment available
  • Hiking

Address

Av das Hortensias, 1480

Customers rating

92
4144 reviews by TrustYou

Hotel badges

  • Wellness Hotel

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During the booking process you will be offered all the services you can add:
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  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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