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Information about Wish Serrano Hotel

Treat yourself with massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, an indoor pool, and a spa tub. Additional features at this hotel include complimentary wireless Internet access, concierge services, and babysitting (surcharge).Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Gramado? This hotel has 11119 square feet (1033 square meters) of space consisting of conference space and a meeting room.A stay at Wish Serrano places you in the heart of Gramado, steps from Orchids Park and Rua Torta. This 5-star hotel is 0.1 mi (0.2 km) from Gramado Tennis Club and 0.1 mi (0.2 km) from Etnias Square.Grab a bite at The Grill, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.Make yourself at home in one of the 268 guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.

Services of Wish Serrano Hotel

  • Arcade/game room
  • Property is cleaned with disinfectant
  • Children's club (surcharge)
  • Safe-deposit box at front desk
  • Wheelchair accessible
  • Masks are available to guests
  • Snack bar/deli
  • Pet maximum weight in lb is 26
  • Business center
  • Social distancing measures are in place
  • Pool sun loungers
  • Pet maximum weight in kg is 12
  • Food service has been amended for enhanced safety
  • Masks are compulsory at the property
  • Number of spa tubs - 1
  • No rollaway/extra beds available
  • Babysitting or childcare (surcharge)
  • Supervised childcare/activities (surcharge)
  • Picnic area
  • Fireplace in lobby
  • Steam room
  • Designated smoking areas
  • Dry cleaning/laundry service
  • Hair salon
  • Temperature checks are available to guests
  • Number of meeting rooms - 1
  • Concierge services
  • Wheelchair accessible (may have limitations)
  • Pets cannot be left unattended
  • Valet parking (surcharge)
  • Number of outdoor pools - 1
  • Volleyball on site
  • Outdoor tennis courts - 1
  • Number of restaurants - 4
  • Daily
  • Number of bars/lounges - 1
  • Food and water bowls
  • Conference space
  • Contactless check-in is available
  • Contactless check-out is available
  • Gap period enforced between guest stays - 24 hours
  • Service animals are exempt from fees/restrictions
  • Protective clothing is available to guests
  • Fitness facilities
  • Number of coffee shops/cafes - 1
  • Staff wears personal protective equipment
  • Garden
  • Number of indoor pools - 1
  • Playground on site
  • Number of poolside bars - 1
  • Commonly-touched surfaces are cleaned with disinfectant
  • Spa services on site
  • Guests are provided with free hand sanitizer
  • Children's pool
  • Elevator
  • Free WiFi
  • In-room accessibility
  • Wheelchair accessible parking
  • Laundry facilities
  • Property confirms they are implementing guest safety measures
  • Free buffet breakfast
  • Concerts/live shows
  • Shopping on site
  • Reservation might be required for some facilities onsite
  • Free wired internet
  • Basketball on site
  • Free breakfast
  • Conference space size (meters) - 1033
  • Rafting nearby
  • Tours/ticket assistance
  • Property confirms they are implementing enhanced cleaning measures
  • Luggage storage
  • Conference space size (feet) - 11119
  • Only dogs are allowed
  • Maximum number of pets per room 1
  • Electrostatic spray is used for disinfection
  • Pets allowed
  • Multilingual staff
  • Barbecue grill(s)
  • Tennis on site
  • Service animals are allowed
  • Staff temperature checks are conducted regularly
  • Sauna
  • 24-hour front desk
  • Free newspapers in lobby


Av das Hortensias, 1480

Customers rating

7960 reviews by TrustYou

Hotel badges

  • Wellness Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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