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Information about Wish Serrano Hotel

Near Mini Mundo

Make yourself at home in one of the 268 guestrooms featuring minibars and LCD televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.A stay at Wish Serrano places you in the heart of Gramado, steps from Orchids Park and Rua Torta. This 5-star hotel is 0.1 mi (0.2 km) from Etnias Square and 0.2 mi (0.3 km) from Gramado Central Avenue.Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Gramado? This hotel has 11119 square feet (1033 square meters) of space consisting of conference space and a meeting room.Take advantage of recreational opportunities offered, including an outdoor pool, an indoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless Internet access, concierge services, and babysitting/childcare (surcharge).Grab a bite at Maggiore Lounge e Bar, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary buffet breakfast is served on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.

Services of Wish Serrano Hotel

  • Bar
  • Hiking
  • All plates, cutlery, glasses and other tableware have been sanitized
  • 24-hour front desk
  • Cashless payment available
  • Private parking
  • Garden
  • Evening entertainment
  • Non-smoking rooms
  • Shops on site
  • Grocery deliveries
  • Newspapers
  • VIP room facilities
  • CCTV in common areas
  • Children's playground
  • Airport shuttle (additional charge)
  • Airport shuttle
  • Facilities for disabled guests
  • Restaurant
  • Business centre
  • Guest accommodation is disinfected between stays
  • Kids' club
  • Parking
  • Internet services
  • Family rooms
  • Live music/performance
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Breakfast in the room
  • Ironing service
  • Face masks for guests available
  • Valet parking
  • Physical distancing in dining areas
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Outdoor pool (all year)
  • Dry cleaning
  • Pets allowed
  • Kid meals
  • Shuttle service (additional charge)
  • Luggage storage
  • Food can be delivered to guest accommodation
  • Process in place to check health of guests
  • Swimming Pool
  • Fax/photocopying
  • Lift
  • Air conditioning
  • Breakfast takeaway containers
  • Spa and wellness centre
  • Fitness centre
  • Walking tours
  • Smoke alarms
  • Tour desk
  • Allergy-free room
  • Snack bar
  • Concierge service
  • Themed dinner nights
  • Outdoor pool
  • Chapel/shrine
  • WiFi
  • Physical distancing rules followed
  • Use of cleaning chemicals that are effective against Coronavirus
  • Entertainment staff
  • Room service
  • Babysitting/child services
  • Massage
  • Currency exchange
  • Designated smoking area
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Parking on site
  • Fire extinguishers
  • Games room
  • Meeting/banquet facilities
  • Heating
  • 24-hour security
  • CCTV outside property
  • Billiards
  • Thermometers for guests provided by property
  • Hand sanitizer in guest accommodation and key areas
  • Staff follow all safety protocols as directed by local authorities
  • Security alarm
  • Bridal suite
  • Hot tub/Jacuzzi
  • Guest accommodation sealed after cleaning
  • Happy hour
  • Table tennis
  • Daily housekeeping
  • Sauna
  • Car hire
  • Mobile app for room service
  • Contactless check-in/check-out
  • Tennis court
  • Free WiFi
  • Safety deposit box
  • Delivered food is securely covered
  • Laundry
  • Kid-friendly buffet

Address

Av das Hortensias, 1480

Customers rating

91
2945 reviews by TrustYou

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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