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Information about Grand Resort Serra Negra Hotel

Set in a gorgeous mountain area located 1.5 km from Serra Negra town centre, this luxurious hotel offers outdoor acclimated pools, an indoor heated pool, sports courts, tennis court, society soccer field, games room, a gym, 2 restaurants, dry and wet sauna and playground. Wi-Fi is free. Featuring views of the beautiful Mantiqueira Sierra landscape, the rooms at Grand Resort Serra Negra are all equipped with air conditioning, smart TV, safe and telephone. Grand Resort Serra Negra offers city tours in Serra Negra. A helicopter pad is available and Viracopos Airport is 80 km away.

Payment before arrival via bank transfer is required. The property will contact you after you book to provide instructions. Please inform Grand Resort Serra Negra in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Sauna is closed from Wed 06 Jan 2021 until Sat 01 Jan 2022 Please note that the owner of the credit card used to guarantee the booking must be presented at the check-in. The hotel will only accept the same credit card used for reservation.

Services of Grand Resort Serra Negra Hotel

  • Shuttle service
  • Bar
  • Rooftop pool
  • 24-hour front desk
  • Indoor pool
  • Cashless payment available
  • Shuttle service (free)
  • Karaoke
  • Hiking
  • Garden
  • Kids' outdoor play equipment
  • Private parking
  • Evening entertainment
  • Facilities for disabled guests
  • Indoor pool (all year)
  • First aid kit available
  • Parking
  • Use of cleaning chemicals that are effective against Coronavirus
  • Ironing service
  • Chapel/shrine
  • Business centre
  • Pool/beach towels
  • Fruits
  • Lower bathroom sink
  • Higher level toilet
  • Guest accommodation is disinfected between stays
  • Indoor play area
  • Family rooms
  • Swimming pool
  • Shared lounge/TV area
  • Accessible parking
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Restaurant
  • Terrace
  • Sun loungers or beach chairs
  • Face masks for guests available
  • Sun terrace
  • Non-smoking throughout
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Physical distancing in dining areas
  • Free parking
  • Fax/photocopying
  • Lift
  • Process in place to check health of guests
  • Wheelchair accessible
  • Air conditioning
  • Board games/puzzles
  • Smoke alarms
  • Toilet with grab rails
  • Outdoor pool (all year)
  • Shuttle service (additional charge)
  • Internet services
  • Walking tours
  • Pool bar
  • Access to health care professionals
  • Kids' pool
  • Key card access
  • Outdoor pool
  • Swimming Pool
  • Sun umbrellas
  • Physical distancing rules followed
  • Snack bar
  • Fitness centre
  • WiFi
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Babysitting/child services
  • Outdoor furniture
  • Designated smoking area
  • CCTV outside property
  • Room service
  • Hand sanitizer in guest accommodation and key areas
  • Games room
  • Heated pool
  • Emergency cord in bathroom
  • CCTV in common areas
  • Contactless check-in/check-out
  • Fitness/spa locker rooms
  • Security alarm
  • Wine/champagne
  • Parking on site
  • Meeting/banquet facilities
  • Fire extinguishers
  • Billiards
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Thermometers for guests provided by property
  • Table tennis
  • Daily housekeeping
  • Laundry
  • Free WiFi
  • Staff follow all safety protocols as directed by local authorities
  • Special diet menus (on request)
  • Safety deposit box
  • Tennis equipment
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Tennis court
  • Sauna
  • Entertainment staff
  • Coffee house on site

Address

Rua Comendador Amato Sobrinho, 390

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  • Additional luggage
  • Car rental
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  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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