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Information about Cool Mama Hotel

Newly opened in January 2017, Cool Mama is a 4-star superior hotel and offers individual accommodation in Salzburg, 150 metres from Salzburgarena and 200 metres from MesseZentrum Exhibition Center Salzburg. Free WiFi is offered throughout the property. Each room offers modern facilities, including a 55-inch flat-screen TV, a Nespresso coffee machine, an LED rain shower and high quality cosmetic products. Guests can enjoy panoramic views of the city Salzburg and surrounding. On the top floors of Cool Mama you find the Jägerstüberl restaurant, the 360 degree Panorama Sky Restaurant and the Sky Terrace (reservation needed), offering panoramic views of the city with fortress Hohensalzburg and the surrounding area with Gaisberg mountain, Untersberg mountain and the Tennen and Hagen mountain range. The nearest airport is Salzburg W.A. Mozart Airport, which is 6 km from the hotel.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. Due to Coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. Please note that an early reservation is needed for the Jägerstüberl, Panorama Sky Restaurant and the Sky Terrace, otherwise a table cannot be guaranteed.

Services of Cool Mama Hotel

  • On-site parking
  • CCTV in common areas
  • Ironing service
  • Fax/photocopying
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • WiFi
  • Private parking
  • 24-hour front desk
  • Shared lounge/TV area
  • Meeting/banquet facilities
  • Non-smoking rooms
  • Garden
  • Physical distancing in dining areas
  • Terrace
  • Special diet menus (on request)
  • Sun terrace
  • Laundry
  • Bar
  • Luggage storage
  • Daily housekeeping
  • Access to health care professionals
  • First aid kit available
  • Safety deposit box
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Face masks for guests available
  • Thermometers for guests provided by property
  • Free WiFi
  • Fitness centre
  • Heating
  • Designated smoking area
  • Guest accommodation is disinfected between stays
  • Newspapers
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Internet services
  • Physical distancing rules followed
  • CCTV outside property
  • Non-smoking throughout
  • Soundproof rooms
  • Snack bar
  • Tour desk
  • Smoke alarms
  • Facilities for disabled guests
  • Restaurant
  • WiFi available in all areas
  • Ticket service
  • VIP room facilities
  • Air conditioning
  • Trouser press
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Concierge service
  • Children television networks
  • Staff follow all safety protocols as directed by local authorities
  • Lift
  • Dry cleaning
  • Cashless payment available
  • Parking
  • Room service
  • Use of cleaning chemicals that are effective against Coronavirus
  • Fire extinguishers
  • Allergy-free room
  • Hand sanitizer in guest accommodation and key areas

Address

Josef-Brandstätter-Straße 1

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Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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