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Information about Upper Ross Hotel

Guests staying at Upper Ross Hotel can enjoy a drink and a meal at the on-site bar and bistro. There is a billiards table and a juke box, which are free to use on Tuesday nights. Parking is included. Located in Ross River, next door a liquor store, Upper Ross Hotel is a 12-minute drive from Townsville Museum and Historical Society and a 16-minute drive from Townsville Airport. All rooms are equipped with a flat-screen TV, a refrigerator, tea/coffee making facilities and access to a shared bathroom. The bistro serves a variety of pub style food including pizza, pasta and garlic bread. At this inn, you can also have a steak, cooked to your liking, served with creamy garlic prawns, chips and salad.

In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food & beverage services at this property may be limited or unavailable due to Coronavirus (COVID-19). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. Due to Coronavirus (COVID-19), this property has reduced reception and service operating hours. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. A damage deposit of AUD 100 is required on arrival. This will be collected by credit card. You should be reimbursed within 7 days of check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that guests must be over 18 years of age or accompanied by an adult. You must show a valid photo ID upon check in.

Services of Upper Ross Hotel

  • Designated smoking area
  • Parking
  • CCTV in common areas
  • First aid kit available
  • CCTV outside property
  • Guest accommodation is disinfected between stays
  • 24-hour security
  • Heating
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Parking on site
  • Use of cleaning chemicals that are effective against Coronavirus
  • Property is cleaned by professional cleaning companies
  • Private parking
  • Hand sanitizer in guest accommodation and key areas
  • Cashless payment available
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Contactless check-in/check-out
  • Daily housekeeping
  • Free parking
  • Process in place to check health of guests
  • Air conditioning
  • Physical distancing rules followed
  • Non-smoking rooms
  • Bar
  • Non-smoking throughout
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Staff follow all safety protocols as directed by local authorities
  • Food can be delivered to guest accommodation
  • Restaurant
  • Guest accommodation sealed after cleaning
  • Billiards
  • Physical distancing in dining areas
  • Smoke alarms

Address

1209 Riverway Dr

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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