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Information about The Swanston Hotel Melbourne Grand Mercure Hotel

Melbourne's newest upscale hotel, boasting contemporary style that plays on the senses. Located in the heart of Melbourne, Pullman Melbourne on Swanston is the perfect destination for work and play. It's the first choice for guests seeking an authentic Melbourne experience. Connecting travellers to iconic attractions with easy access to everything Melbourne has to offer on its doorstep. Pullman Melbourne on Swanston offers a retreat away from the hustle and bustle of the city centre.

The perfect place for a light breakfast, casual lunch or evening snack. Soul Café's menu offers something to please all tastes. Fully licensed, with hearty, home-style dishes, healthy salads, premium Genovese coffee & a selection of herbal teas.Enjoy a relaxed breakfast in Cocoon's serene and stylish surroundings. The deluxe continental breakfast highlights the best local produce and plenty of home-made treats. The a la carte menu features a delightful selection of freshly cooked hot dishes.Hidden away from the streets of Melbourne, Eva's restaurant & bar brings you heartfelt home-style cooking and fresh seasonal ingredients, with a modern twist reflective of our Melbourne setting. Open for all day dining and drinks.The Louden Kitchen & Grill is a contemporary restaurant offering a great value buffet breakfast & a la carte dinner featuring delicious home-style fare with a modern twist plus a fresh & healthy grill menu with your choice of generous side dishes.A chic and stylish haven. Enjoy chilled music, cool drinks and hot snacks. Closed on Sundays.

Services of The Swanston Hotel Melbourne Grand Mercure Hotel

  • Elevator/Lift
  • Photocopying
  • Children's play area
  • Children programs
  • ATM/Cash machine
  • Concierge lounge
  • Indoor swimming pool
  • Meeting rooms
  • Car rental desk
  • Security
  • Safety deposit box
  • Bell staff/porter
  • Bar
  • Room service
  • Dry cleaning
  • Adjoining rooms
  • Free newspaper
  • Covered parking
  • Paid parking
  • Express check-out
  • Express check-in
  • Private dining for groups
  • Jogging track
  • Wake-up calls
  • Swimming pool
  • Health Club
  • Accessible facilities
  • 24-hour reception / front desk
  • Concierge floor
  • Meeting facilities
  • 220 AC
  • Babysitting
  • Tour desk
  • Valet parking
  • Concierge desk
  • Board room
  • Restaurant
  • Hot Tub Pool
  • Currency Exchange
  • Copier
  • Wireless Internet access


195 Swanston Street

Customers rating

1500 reviews by TrustYou

Hotel badges

  • City Hotel
  • Family Hotel
  • Business Hotel
  • Romantic Hotel

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Frequently asked questions

Why should I buy my travel on

We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

What is the price match guarantee?

If you book a hotel or city break (Flight + Hotel/ Eurostar + Hotel) on and you find the same product or package for less on another website within 24 hours of booking, we'll give you the difference! Subject to terms & conditions.

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