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Information about Coral Cay Resort Hotel

Just a 5-minute drive from the heart of Mackay, guests enjoy an outdoor pool and a sauna at Coral Cay Resort. You can share a meal using the BBQ facilities or dine at the onsite bar and restaurant. Coral Cay is a 7-minute drive from both the Pioneer River and Caneland Central Shopping Mall. Mackay Airport is a 10-minute drive away. All air-conditioned rooms offer free wired Internet and a satellite flat-screen TV. They have a dining table, a fridge, minibar and toaster. Also on offer is a seating area, a desk and a bathroom. Some rooms have a spa bath or a kitchen. Guests can enjoy room service or packed lunches. There is a shared laundry and a dry cleaning service.

If you expect to arrive outside reception opening hours, please inform Coral Cay Resort in advance, using the contact details found on the booking confirmation. Please note that there is a 1.5% charge when you pay with a Visa, Mastercard or American Express credit card. Please note that there is a 3% charge when you pay with a Diners Club credit card. Guests are required to show a valid photo ID upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Services of Coral Cay Resort Hotel

  • Facilities for disabled guests
  • CCTV outside property
  • Guest accommodation is disinfected between stays
  • Concierge service
  • Parking on site
  • BBQ facilities
  • Safety deposit box
  • Recycling bins are available to guests and waste is recycled
  • Family rooms
  • Laundry
  • Guest accommodation sealed after cleaning
  • Fire extinguishers
  • Special diet menus (on request)
  • Meeting/banquet facilities
  • Restaurant
  • Luggage storage
  • Food can be delivered to guest accommodation
  • Property is cleaned by professional cleaning companies
  • Physical distancing in dining areas
  • Physical distancing rules followed
  • Breakfast in the room
  • Face masks for guests available
  • Process in place to check health of guests
  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Dry cleaning
  • Newspapers
  • Tour desk
  • Express check-in/check-out
  • Internet services
  • Packed lunches
  • Have you removed, or never offered, all plastic straws?
  • Non-smoking rooms
  • Guests can opt-out of daily cleaning service
  • Fitness centre
  • Business centre
  • Bar
  • Free parking
  • Parking
  • First aid kit available
  • Guests have the option to reuse towels
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • WiFi available in all areas
  • Use of cleaning chemicals that are effective against Coronavirus
  • Contactless check-in/check-out
  • CCTV in common areas
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Access to health care professionals
  • Have you removed, or never offered, all plastic stirrers?
  • Staff follow all safety protocols as directed by local authorities
  • Delivered food is securely covered
  • Only using water-efficient toilets (e.g. low-flow toilets, dual flush toilets)
  • Have you removed, or never offered, all single-use plastic miniature shampoo, conditioner, and body wash bottles?
  • Hand sanitizer in guest accommodation and key areas
  • Sauna
  • Designated smoking area
  • Bridal suite
  • All plates, cutlery, glasses and other tableware have been sanitized
  • Non-smoking throughout
  • Happy hour
  • Vending machine (drinks)
  • Free WiFi
  • Smoke alarms
  • Kid meals
  • Cashless payment available
  • Breakfast takeaway containers
  • WiFi
  • Heating
  • Air conditioning
  • Fax/photocopying
  • Room service
  • Garden
  • Vending machine (snacks)
  • Have you removed, or never offered, all plastic cutlery and tableware?

Address

16 Nebo Road

Customers rating

82
593 reviews by TrustYou

Hotel badges

  • Family Hotel
  • Wellness Hotel

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Frequently asked questions

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What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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