Information about Cool Palms Motel Hotel
Offering an outdoor pool, 24-house front desk and free WiFi, Cool Palms Motel is located in Mackay. Guests can relax on their private patio or on the communal sun terrace. Cool Palms Motel is a 5-minute drive from Caneland Central shopping centre and a 6-minute drive from Mackay city centre. It is an 11-minute drive from Mackay Airport. All ground floor rooms have a private bathroom, flat-screen TV, air-conditioning and a dining table. You can park your car in one of the free parking spaces provided.
Please inform Cool Palms Motel in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property currently isn't accepting guests from certain countries, during dates where such guidelines exist. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. A damage deposit of AUD 150 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property.
Services of Cool Palms Motel Hotel
- Daily housekeeping
- Non-smoking rooms
- Air conditioning
- Internet services
- Room service
- Fire extinguishers
- Staff follow all safety protocols as directed by local authorities
- Parking on site
- Guest accommodation is disinfected between stays
- Designated smoking area
- Pool/beach towels
- BBQ facilities
- Breakfast in the room
- Family rooms
- Smoke alarms
- 24-hour front desk
- Outdoor pool (all year)
- Free WiFi
- Sun terrace
- Cashless payment available
- Express check-in/check-out
- Guest accommodation sealed after cleaning
- WiFi available in all areas
- Free parking
- Outdoor pool
- Swimming Pool
- Linens, towels and laundry washed in accordance with local authority guidelines
- First aid kit available
- Vending machine (drinks)
- Use of cleaning chemicals that are effective against Coronavirus
- Fence around pool
- Physical distancing rules followed
- Private parking
4 Nebo Road
- Family Hotel
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Frequently asked questions
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At what time can I have my room? And what time do I have to leave?Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
- Hours of arrival ( check-in ) from 14:00.
- Departure times ( check-out ) at 11:00.
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