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Information about Surfers Chalet Hotel

Offering an outdoor pool, sauna and a hot tub, Surfers Chalet is situated in Surfers Paradise, 25 minutes' drive from Tweed Heads. A flat-screen TV and DVD player are available in some units. A microwave and toaster are also featured, as well as a kettle. There is also a kitchen in some of the units, fitted with a dishwasher, an oven, and a refrigerator. Towels and bed linen are available. Coolangatta is 20 km from Surfers Chalet, while Kingscliff is 31 km from the property. The nearest airport is Gold Coast Airport, 19 km from the property.

Please inform Surfers Chalet in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. This property will not accommodate hen, stag or similar parties. Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist.

Services of Surfers Chalet Hotel

  • On-site parking
  • Bowling
  • Table tennis
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Internet services
  • Family rooms
  • Fire extinguishers
  • Staff follow all safety protocols as directed by local authorities
  • Fishing
  • Non-smoking rooms
  • Property is cleaned by professional cleaning companies
  • Use of cleaning chemicals that are effective against Coronavirus
  • Vending machine (snacks)
  • Beachfront
  • Outdoor pool
  • WiFi
  • Free parking
  • Parking
  • Library
  • Invoice provided
  • Swimming Pool
  • Heating
  • Terrace
  • Hot tub/jacuzzi
  • Air conditioning
  • Contactless check-in/check-out
  • Guest accommodation is disinfected between stays
  • Free WiFi
  • Sauna
  • Windsurfing
  • Smoke alarms
  • Fence around pool
  • Guest accommodation sealed after cleaning
  • Face masks for guests available
  • Hiking
  • Ticket service
  • Physical distancing rules followed
  • Children's playground
  • Water park
  • Private parking
  • Cashless payment available
  • Garden
  • Golf course (within 3 km)
  • Diving
  • WiFi available in all areas
  • First aid kit available
  • Facilities for disabled guests
  • CCTV in common areas
  • Access to health care professionals
  • Lift
  • Hand sanitizer in guest accommodation and key areas
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Process in place to check health of guests

Address

6 Aubrey Street

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During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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