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Information about Sanctuary Lakes Fauna Retreat Hotel

In Hervey Bay (Urangan)

Located in Hervey Bay (Urangan), Sanctuary Lakes Fauna Retreat is within a 15-minute walk of Urangan Pier and Hervey Bay Botanic Garden. This aparthotel is 1.1 mi (1.8 km) from Reefworld Aquarium and 1.4 mi (2.2 km) from Great Sandy Straits Marina.Make yourself at home in one of the 36 individually decorated guestrooms, featuring kitchenettes with refrigerators and stovetops. Rooms have private patios. Complimentary wireless Internet access keeps you connected, and DVD players are provided for your entertainment. Conveniences include microwaves and electric kettles, and housekeeping is provided weekly.Featured amenities include express check-in, laundry facilities, and a library. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This aparthotel also features complimentary wireless Internet access, tour/ticket assistance, and a picnic area.Grab a bite from the snack bar/deli serving guests of Sanctuary Lakes Fauna Retreat.

Services of Sanctuary Lakes Fauna Retreat Hotel

  • Shared stationery such as printed menus, magazines, pens, and paper removed
  • Invoice provided
  • Physical distancing rules followed
  • Shuttle service
  • Outdoor pool (all year)
  • Sun loungers or beach chairs
  • Sun terrace
  • Non-smoking throughout
  • Smoke alarms
  • Outdoor pool
  • Garden
  • Express check-in/check-out
  • Private parking
  • Picnic area
  • Beach
  • Free WiFi
  • BBQ facilities
  • Cashless payment available
  • Contactless check-in/check-out
  • Guest accommodation is disinfected between stays
  • Parking on site
  • Key access
  • Swimming Pool
  • Non-smoking rooms
  • Free parking
  • Parking
  • Internet services
  • Heating
  • Air conditioning
  • Use of cleaning chemicals that are effective against Coronavirus
  • Screens or physical barriers placed between staff and guests in appropriate areas
  • Minimarket on site
  • WiFi
  • CCTV in common areas
  • Snack bar
  • Pool/beach towels
  • Access to health care professionals
  • WiFi available in all areas
  • Family rooms
  • Laundry
  • Fence around pool
  • Swimming pool
  • Accessible parking
  • Tour desk
  • Board games/puzzles
  • CCTV outside property
  • Shuttle service (additional charge)
  • Linens, towels and laundry washed in accordance with local authority guidelines
  • Process in place to check health of guests
  • Private check-in/check-out
  • Fire extinguishers
  • Outdoor furniture
  • Adult only
  • Staff follow all safety protocols as directed by local authorities

Address

1 Shell Street

Customers rating

87
596 reviews by TrustYou

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Frequently asked questions

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We sell over 284,000 hotel bookings per year online to our customers since 1998, being one of the firsts in the sector.

What services can I add to my booking?

During the booking process you will be offered all the services you can add:
  • Our support packs
  • Our service Check-in NoProblem
  • Additional luggage
  • Car rental
  • Parking at the airport
  • Transfers
Once your booking is confirmed, you can only request our NoProblem Check-in service and add extra luggage to your booking. In general, requests for additional baggage are confirmed within 7 days.

At what time can I have my room? And what time do I have to leave?

Check-in and check-out times vary according to the property. However, the schedules are usually as follows:
  • Hours of arrival ( check-in ) from 14:00.
  • Departure times ( check-out ) at 11:00.
In the confirmation e-mail you will find information about timetables, and if the hotel has a 24-hour reception.

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