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FLYING DURING PEAK SEASON

Travel tips to make your journey easier

What to plan for before your flight

While flight disruptions aren’t part of anyone’s holiday plans, there are things you can do to make sure that you’re prepared, should something not go right. This will make it easier to deal with any changes that you may need to make to your trip. 

With the news of flight cancellations across the summer months, it’s a good idea to keep an eye on your bookings. This should help you find out about scheduled changes in advance, where possible. If your flight is cancelled closer to departure, make sure that you know your rights and who to speak to in order to continue with your travels.  

Checking your flight status

 Find out more >

If your flight is cancelled

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If your flight is
delayed

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Checking your flight status

You can view your latest flight information and keep track of any updates on our site. Just go to the My Bookings section. Where possible, we’ll also send you email notifications for any advance changes to your booking, so remember to keep an eye on your inbox and spam folder for any messages from us.

Checking your flight status

You can view your latest flight information and keep track of any updates on our site. Just go to the My Bookings section. Where possible, we’ll also send you email notifications for any advance changes to your booking, so remember to keep an eye on your inbox and spam folder for any messages from us.

General tips for peak-season travel:

Get to the airport early
Even if your flight is delayed,
it’s important to check-in during
the original timeframe. 
Check the details
If you receive a notification about a change to your flight, check all the information including airport and terminal, as these might be different. 
Get insured
We recommend that you purchase appropriate travel insurance for your trip. If you have insurance, make sure to check what’s covered. 

If your flight is cancelled

If you are already at the airport, go immediately to your airline’s desk for help with rebooking in person.
You can also try contacting the airline via their own website or phone line. 

If your flight is cancelled

If you are already at the airport, go immediately to your airline’s desk for help with rebooking in person. You can also try contacting the airline via their own website or phone line. 

Know your rights:

Flight rescheduling
If your flight is cancelled it is the airline’s responsibility to provide alternative travel arrangements, this can include flights with a different airline. 
Refunds and compensation
 If there are no alternative flights, you are entitled to a refund if you do not fly.
You may also be able to claim compensation from the airline, depending on the circumstances. 
Additional costs
If you have travel insurance you may be entitled to reimbursement for additional costs,
such as hotel stays.
Contact your provider to check your cover. 

If your flight is delayed 

If your flight’s departure is delayed by a significant amount of time (2 hours for short-haul, 3 for medium-haul and 4 for long-haul), you may be entitled to additional support from the airline. You may also be entitled to compensation if you are more than 3 hours late arriving at your destination, if the fault is with the airline. Find out more in the Department for Transport’s Aviation Passenger Charter

If your flight is delayed

If your flight’s departure is delayed by a significant amount of time (2 hours for short-haul, 3 for medium-haul and 4 for long-haul), you may be entitled to additional support from the airline. You may also be entitled to compensation if you are more than 3 hours late arriving at your destination, if the fault is with the airline. Find out more in the Department for Transport’s Aviation Passenger Charter.

You may be entitled to:

Additional support
This may include refreshments and, if needed, overnight accommodation.
Reimbursement
If the airline can’t provide support, keep your receipts as you may be able to claim expenses.
Compensation
The amount you receive will depend on the
length of your flight.

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Checking your flight status - more information

When booking, sign up for email or text alerts and make sure you provide the correct contact information to receive updates on flight changes. Your airline may also provide notifications about your flight through their app.  

Ahead of departure, check for any external events for your travel dates and route, in case they could impact your flight. For example, keep an eye out for industrial action (strikes) or extreme weather forecasts. 

Keep an eye on the airline and destination you are travelling to and from. If other flights like yours are being cancelled, understand what alternatives there might be if your flight is cancelled too. 

Before going to the airport, check your latest flight status with the airline. Once you’re at the airport, make sure to find out where your airline check-in desk and the information point is. 

If you can check-in online in advance, do this as soon as possible so that the airline knows you’re confirmed for the flight. It’s also good to allow extra time at the airport for checking-in baggage, passing through security and passport checks during peak holiday season. 

If your flight is cancelled - more information

You may need to act quickly in choosing another flight, as alternative flight options could get booked by passengers in the same situation. Be aware that you may be offered an equivalent flight at a different time, or a flight with a different airline. You can also consider flights from another nearby airport. If you have the option to get there relatively easily, it might mean getting on a flight sooner. 

If you booked a package (flight + hotel) with lastminute.com, our Customer Care team can manage your booking, adjusting your accommodation and transfers if other parts of your holiday are impacted by the flight cancellation. Our team will prioritise the most immediate departures.  

You may also be entitled to compensation from the airline, depending on the reason for cancellation, the time of the flight and the length of the delay. To find out more about claiming compensation from a UK airline, or from delays and cancellations encountered travelling to or from the UK, visit the Department for Transport’s Aviation Passenger Charter

Have any further questions? You can find all the answers on our Need help? page.