Information about Brussels
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I paid for early access. We were told by email that there would be someone there so no entry code was needed. We waited 10 minutes for a security guard to let us in. He helped us with our cases but left us immediately chasing after another guest. We stood in a lobby not knowing what to do. There was a guy at a table on his laptop, but he didn't acknowledge us. I tried calling the number we were given, but it didn't work. Eventually I asked the guy at the table if he knew what we had to do. Apparently he was the receptionist. A simple acknowledgement would have been very helpful, but he ignored us for 5-7 minutes. Then we were charged £58 deposit which we won't get back for over a week. The room was clean but shabby. Marked walls, cracked tiles, and the kitchen facilities??? No Nespresso machine. Just a microwave, a kettle and a fridge in a cupboard. Even the curtains were a struggle to open/close. On leaving, we used the luggage room. Problem because the room is in the basement parking area. When the door closes behind you, you can't get back in the hotel. You have to leave via the garage door. So to collect your luggage later, you have to make sure there's someone at reception to let you in or you will not be able to get your belongings. Then to return the key, you have to go through the garage door and walk round for the guy to let you back in again. Ridiculous system. It spoiled, what should have been a wonderful city break.