Covid-19 updates
Manage your trips on My lastminute.com
Avoid the long waiting times to speak to our agents: change or cancel your booking at the touch of a button by sending us a request from your customer account.
Manage your trips on My lastminute.com
Avoid the long waiting times to speak to our agents: change or cancel your booking at the touch of a button by sending us a request from your customer account.
Covid-19 - everything you need to know about your trip
Here’s how you will be refunded
We’re aware that it’s an exceptionally stressful and difficult time, but at the moment we kindly request that you wait to receive further communication from us. If your trip has been cancelled, you’ll find all the information about our refund process here.
Standalone flight or accommodation only customers:
If you have a flight only or accommodation only booking with us, rather than a package booking, your booking will be managed according to the airline/accommodation provider’s policy. As we act as an agent in the sale of standalone flight tickets or accommodation, we are obliged to follow the rules implemented by your service provider. You will be refunded after we have received a refund from them.
Package holiday customers:
If you booked a package holiday with us (flight/train + hotel or flight + car rental) you will be refunded in accordance with the Package Travel Regulations. We will always communicate your cancellation to you and confirm the refund options available to you.
If you need any help with your package holiday refund, please use the contact form to submit your request to us.
Due to the very high number of requests we have coming in, it may take us longer than usual to manage your refund. We will do all we can to get an update for you as soon as possible.
Theatre customers:
If you booked theatre tickets on lastminute.com website via our partner Encore and your performance is cancelled, our partner Encore will email you to let you know the options available to you as soon as the show/venue confirms. This can sometimes take a few days as many of them are minimally staffed in accordance with the regulations. All bookings are managed in order of priority based on the date of the show.
If you have any queries related to your theatre tickets, you can contact Encore directly via the contact form.
Want to cancel your trip?
Manage your booking from your customer account.
We know this pandemic has impacted thousands of our customers and their travel plans. In the last few weeks, we’ve worked tirelessly to simplify the cancellation and refund procedures on our site.
You can now manage your booking through your customer account, on our site. Your cancellation request will immediately be put into our systems, and our Customer Care team will manage it as soon as possible, prioritising the most imminent departures.
All cancellations caused by the coronavirus will be refunded in accordance with the applicable regulations.
Remember: if the authorities (UK Foreign & Commonwealth Office or Department of Foreign Affairs in the Republic of Ireland) have not implemented any travel restrictions that will impact your trip/destination, your cancellation request will be subject to the standard terms and conditions for cancelling.
Given the exceptional circumstances, it may take us longer than usual to manage your cancellation request. We will do all we can to get an update for you as soon as possible.
International travel rules as of 18th of March 2022
From Friday the 18th of March 2022, Covid-19 related travel and testing requirements for all international arrivals to the UK were removed, and as a result you no longer need to pre-book and take any Covid-19 related tests nor complete the passenger locator form, regardless of your vaccination status.
Please however note that not all countries outside the UK have fully removed all Covid-19 related travel restrictions or testing requirements and you must familiarise yourself with the rules that may apply to your chosen destination, despite these restrictions being lifted in the UK. Please refer to FCDO travel advice for further information on each specific destination.
Bookings impacted by changes to the Foreign, Commonwealth & Development Office’s (FCDO) travel advice
Update: You are required to follow the latest UK Government travel advice as outlined above based on your vaccination status and destination country. These measures are subject to change so we recommend that you check for any updates regularly and before travelling.
If this affects an upcoming holiday package you have booked with us, and you no longer wish to travel, you must request a cancellation from your account area on our site. We advise that you only do so within the two week period before your scheduled departure date. This is due to the guidelines issued by the authorities being subject to change at very short notice, so any restrictions for your destination may still be lifted before your trip, if the situation improves.
If you don’t submit a cancellation request, we will not automatically cancel your booking. Many flights and hotels are operating as normal and so we understand that you may still want to enjoy your trip as planned.
However, if the airline decides to cancel your flight, we will contact you directly to inform you about this, and the options available to you.
Please note that if you placed your booking after the government introduced these restrictions for your chosen destination, any cancellation request you make will be processed according to the airline/accommodation provider’s policies.
If you have a flight only or accommodation only booking with us, rather than a package booking, and your flight or accommodation continues to operate as normal, your booking will also be managed according to the airline/accommodation provider’s policy.
Additionally, many airlines are providing customers who don’t want to travel at this time with the option to change their flights to a future date or another destination. You can find out more about this, and submit a request to change your flight ticket, by contacting the airline directly.
Did you book your trip with a deposit?
Now you have more time to settle your payment.
We’re keen to help our deposit-paying customers too. If your trip is in the next few weeks, and you have further payments scheduled for your booking, we’ve decided to give you a little more time to settle these. You’ll receive an email in the next few days containing information on the new terms of your payment plan. We hope that by extending your payment deadline, we’ve made things a little easier for you during this challenging moment.
You can cancel your booking at any time from your customer account. However, if there are no travel restrictions affecting your trip/destination at the time of cancelling, your cancellation request will be subject to the standard terms and conditions for cancelling. We will notify you of these fees before proceeding.
Want more information about your next trip/destination?
Here are a series of useful links to keep you up-to-date:
As you know, the situation is continuously evolving, and we may not always be able to provide you with information in real time. Many airlines are cancelling their flights, while countries across the globe continue to implement stricter restrictions on movement and travel for their own citizens and foreigners.
For the latest country-specific information, please visit the UK Foreign & Commonwealth Office travel advice page at https://www.gov.uk/foreign-travel-advice, or the Department of Foreign Affairs and Trade in the Republic of Ireland at https://www.dfa.ie/travel/travel-advice/. There you’ll find the full country directory listed in alphabetical order, with the most up-to-date information concerning each individual destination. You can also check for updates on your destination of travel by visiting the government or Foreign Affairs website of the country you’re travelling to. Please note that the requirements for Jersey are different to the UK. Check government travel guidance here: https://www.gov.je/Health/Coronavirus/Travel/Pages/CoronavirusTravelAdvice.aspx
To stay updated on the status of your flight, please visit the airline’s website directly. Many airlines are allowing customers to change their travel dates, subject to availability. Below you’ll find the website links for all the major airlines our customers have booked with. We’d like to thank you again for your patience and understanding during these difficult times.
Support and useful information
