Covid-19 updates

We’ve put together the following page of information to help you with your travel plans. In the meantime, we kindly ask that you do not phone us: we’re currently receiving a very high number of calls due to the Covid-19 pandemic, and there may be long waiting times to speak to our agents. Thank you for your patience.

Manage your trips on My lastminute.com

Avoid the long waiting times to speak to our agents: change or cancel your booking at the touch of a button by sending us a request from your customer account.

Manage your trips on My lastminute.com

Avoid the long waiting times to speak to our agents: change or cancel your booking at the touch of a button by sending us a request from your customer account.


Covid-19 - everything you need to know about your trip

Here’s how you will be refunded

We’re aware that it’s an exceptionally stressful and difficult time, but at the moment we kindly request that you wait to receive further communication from us. If your trip has been cancelled, you’ll find all the information about our refund process here.

Standalone flight or accommodation only customers:

If you have a flight only or accommodation only booking with us, rather than a package booking, your booking will be managed according to the airline/accommodation provider’s policy. As we act as an agent in the sale of standalone flight tickets or accommodation, we are obliged to follow the rules implemented by your service provider. You will be refunded after we have received a refund from them.

Package holiday customers:

If you booked a package holiday with us (flight/train + hotel or flight + car rental) you will be refunded in accordance with the Package Travel Regulations. We will always communicate your cancellation to you and confirm the refund options available to you.

If you need any help with your package holiday refund, please use the contact form to submit your request to us.

Due to the very high number of requests we have coming in, it may take us longer than usual to manage your refund. We will do all we can to get an update for you as soon as possible.


Want to cancel your trip?

Manage your booking from your customer account.

We know this pandemic has impacted thousands of our customers and their travel plans. In the last few weeks, we’ve worked tirelessly to simplify the cancellation and refund procedures on our site.

You can now manage your booking through your customer account, on our site. Your cancellation request will immediately be put into our systems, and our Customer Care team will manage it as soon as possible, prioritising the most imminent departures. 

All cancellations caused by the coronavirus will be refunded in accordance with the applicable regulations.

 Remember: if the authorities (UK Foreign & Commonwealth Office or Department of Foreign Affairs in the Republic of Ireland) have not implemented any travel restrictions that will impact your trip/destination, your cancellation request will be subject to the standard terms and conditions for cancelling.

Given the exceptional circumstances, it may take us longer than usual to manage your cancellation request. We will do all we can to get an update for you as soon as possible.


International travel rules as of 4th of October 2021

From Monday the 4th of October 2021, the rules for international travel to England have changed from the red, amber, green traffic light system to a single red list of countries and simplified travel measures for arrivals from the rest of the world will apply. The rules for travel from countries and territories not on the red list will depend on your vaccination status. Similar changes also apply in Scotland, Wales and Northern Ireland, but you must check the specific rules before travelling as they may differ by region.


If you are fully-vaccinated and travelling to non RED list countries:

  • book and pay for a day 2 Covid-19 test – to be taken after arrival in England

  • complete your passenger locator form – any time in the 48 hours before you arrive in England

You no longer need to take a Covid-19 test before you travel to England as of this date.

As of 24th of October 2021 the day 2 Covid-19 test no longer needs to be a PCR test and fully-vaccinated travellers entering England can book a cheaper lateral flow test.

If you are not fully-vaccinated and travelling to non RED list countries:

  • take a pre-departure Covid-19 test – to be taken in the 3 days before you travel to England

  • book and pay for day 2 and day 8 Covid-19 tests – to be taken after arrival in England

  • complete your passenger locator form – any time in the 48 hours before you arrive in England

  • quarantine at home or in the place you are staying for 10 days after you arrive in England

You are able to shorten your 10 day quarantine period by taking an additional Covid-19 test on day 5 through ‘Test and release’ scheme.

For more information on these new rules can be found on FCDO website


Bookings impacted by changes to the Foreign, Commonwealth & Development Office’s (FCDO) travel advice

Update:  As of 18th of January 2021 all UK travel corridors previously in place have been temporarily suspended until 16th of May 2021, as a result of this all passengers arriving in the UK are required to quarantine for up to 10 days. The mandatory quarantine period of 10 days can be cut short with a negative Covid-19 PCR test after five days of arrival (except for travel ban list countries). In addition passengers are required to provide a proof of a negative Covid-19 test result made within 72 hours of entering the UK and having to take additional Covid-19 PCR tests on day 2 and day 8 of their quarantine period. From 17th of May 2021 onwards the new traffic light system will come into force.

In addition people arriving in England from countries on the UK travel ban list and all arrivals in Scotland are required to undertake a mandatory 10 day hotel quarantine and cover the associated accommodation and testing costs. More information can be found on the government website.

If this affects an upcoming holiday package you have booked with us, and you no longer wish to travel, you must request a cancellation from your account area on our site. We advise that you only do so within the two week period before your scheduled departure date. This is due to the guidelines issued by the authorities being subject to change at very short notice, so any restrictions for your destination may still be lifted before your trip, if the situation improves.

If you don’t submit a cancellation request, we will not automatically cancel your booking. Many flights and hotels are operating as normal and so we understand that you may still want to enjoy your trip as planned. 

However, if the airline decides to cancel your flight, we will contact you directly to inform you about this, and the options available to you.

Please note that if you placed your booking after the government introduced these restrictions for your chosen destination, any cancellation request you make will be processed according to the airline/accommodation provider’s policies.

If you have a flight only or accommodation only booking with us, rather than a package booking, and your flight or accommodation continues to operate as normal, your booking will also be managed according to the airline/accommodation provider’s policy.

Additionally, many airlines are providing customers who don’t want to travel at this time with the option to change their flights to a future date or another destination. You can find out more about this, and submit a request to change your flight ticket, by contacting the airline directly.


Did you book your trip with a deposit?

Now you have more time to settle your payment.

We’re keen to help our deposit-paying customers too. If your trip is in the next few weeks, and you have further payments scheduled for your booking, we’ve decided to give you a little more time to settle these. You’ll receive an email in the next few days containing information on the new terms of your payment plan. We hope that by extending your payment deadline, we’ve made things a little easier for you during this challenging moment.

You can cancel your booking at any time from your customer account. However, if there are no travel restrictions affecting your trip/destination at the time of cancelling, your cancellation request will be subject to the standard terms and conditions for cancelling. We will notify you of these fees before proceeding.


Want more information about your next trip/destination?

Here are a series of useful links to keep you up-to-date:

As you know, the situation is continuously evolving, and we may not always be able to provide you with information in real time. Many airlines are cancelling their flights, while countries across the globe continue to implement stricter restrictions on movement and travel for their own citizens and foreigners.


For the latest country-specific information, please visit the UK Foreign & Commonwealth Office travel advice page at https://www.gov.uk/foreign-travel-advice, or the Department of Foreign Affairs and Trade in the Republic of Ireland at https://www.dfa.ie/travel/travel-advice/. There you’ll find the full country directory listed in alphabetical order, with the most up-to-date information concerning each individual destination. You can also check for updates on your destination of travel by visiting the government or Foreign Affairs website of the country you’re travelling to. Please note that the requirements for Jersey are different to the UK. Check government travel guidance here: https://www.gov.je/Health/Coronavirus/Travel/Pages/CoronavirusTravelAdvice.aspx 

To stay updated on the status of your flight, please visit the airline’s website directly. Many airlines are allowing customers to change their travel dates, subject to availability. Below you’ll find the website links for all the major airlines our customers have booked with. We’d like to thank you again for your patience and understanding during these difficult times.

Connect with us