Covid-19 updates

We’ve put together the following page of information to help you with your travel plans. In the meantime, we kindly ask that you do not phone us: we’re currently receiving a very high number of calls due to the Covid-19 pandemic, and there may be long waiting times to speak to our agents. Thank you for your patience.

Manage your trips on My lastminute.com

Avoid the long waiting times to speak to our agents: change or cancel your booking at the touch of a button by sending us a request from your customer account.

Manage your trips on My lastminute.com

Avoid the long waiting times to speak to our agents: change or cancel your booking at the touch of a button by sending us a request from your customer account.


Covid-19 - everything you need to know about your trip

Here’s how you will be refunded

We’re aware that it’s an exceptionally stressful and difficult time, but at the moment we kindly request that you wait to receive further communication from us. If your trip has been cancelled, you’ll find all the information about our refund process here.

Standalone flight or accommodation only customers:

If you have a flight only or accommodation only booking with us, rather than a package booking, your booking will be managed according to the airline/accommodation provider’s policy. As we act as an agent in the sale of standalone flight tickets or accommodation, we are obliged to follow the rules implemented by your service provider. You will be refunded after we have received a refund from them.

Package holiday customers:

If you booked a package holiday with us (flight/train + hotel or flight + car rental) you will be refunded in accordance with the Package Travel Regulations. We will always communicate your cancellation to you and confirm the refund options available to you.

If you need any help with your package holiday refund, please use the contact form to submit your request to us.

Due to the very high number of requests we have coming in, it may take us longer than usual to manage your refund. We will do all we can to get an update for you as soon as possible.


Want to cancel your trip?

Manage your booking from your customer account.

We know this pandemic has impacted thousands of our customers and their travel plans. In the last few weeks, we’ve worked tirelessly to simplify the cancellation and refund procedures on our site.

You can now manage your booking through your customer account, on our site. Your cancellation request will immediately be put into our systems, and our Customer Care team will manage it as soon as possible, prioritising the most imminent departures. 

All cancellations caused by the coronavirus will be refunded in accordance with the applicable regulations.

 Remember: if the authorities (UK Foreign & Commonwealth Office or Department of Foreign Affairs in the Republic of Ireland) have not implemented any travel restrictions that will impact your trip/destination, your cancellation request will be subject to the standard terms and conditions for cancelling.

Given the exceptional circumstances, it may take us longer than usual to manage your cancellation request. We will do all we can to get an update for you as soon as possible.


Ban on flights from/to United Kingdom announced by various governments across Europe/World as of 20th of December 2020

As per the announcements made on 19-20th December, due to the rapid spread of the new variant of the Covid-19 virus in the UK, many countries across the world have banned all commercial flights from the United Kingdom.

These measures announced will have an impact on all travel for the duration of the flight ban, which can vary by individual countries. We urge you to check with your airline directly before going to the airport if your flight is going ahead and follow the latest government travel advice for your intended destination.

If you have booked a package holiday with us and you are due to depart within this period, you must request a cancellation of your booking in your account area on our site. If you don’t submit a cancellation request in your account area, we will not automatically cancel your booking, as you may intend to travel subject to your personal circumstances.

However, if your airline decides to cancel your flight, we will contact you directly to confirm this and provide further information on the refund options available to you.

If you have a flight only or accommodation only booking with us, your booking will be managed according to the airline/accommodation provider’s policy. We advise you to check directly with your airline for options available to you, which may include changing the dates of travel, receiving a voucher or a refund where available. For more information on how to manage your booking please check your account area on our site. However, if your flight is cancelled by your airline we will contact you directly to confirm this and refund options available to you.


 Lockdown measures introduced by the UK Government as of 5th January 2021

As per the announcement made on 4th of January, new lockdown measures are being introduced in England as of 5th of January 2021. These measures are set to be in place for a minimum period of 6 weeks, until February half term (subject to parliamentary approval). Similar measures are also currently in place or being introduced in Scotland, Wales and Northern Ireland.

Following further announcements made on the 22nd of February, the lockdown measures will remain in place at minimum until 12th of April (in relation to leisure travel), when self-contained domestic accommodation providers are allowed to re-open, with further announcements on leisure travel also being made on this date. As of 17th of May all domestic hotels are allowed to re-open and we anticipate that overseas leisure travel will also be allowed to resume from this date onwards. However, this remains subject to further government guidance.

These announced measures will have an impact on all domestic and international leisure travel for the duration of the lockdown period. 

If you have booked a package holiday with us and are due to depart within this period, you must request a cancellation of your booking in your account area on our site. If you don’t submit a cancellation request in your account area, we will not automatically cancel your booking, in case you are still intending to travel.

However, if your airline decides to cancel your flight, we will contact you directly to confirm this and provide further information on the refund options available to you.

If you have a flight-only or accommodation-only booking with us, your booking will be managed according to the airline/accommodation provider’s policy. We advise that you check directly with your airline for your available options, which may include changing the dates of travel, or receiving a voucher or a refund where available. For more information on how to manage your booking, please check your account area on our site. However, if your flight is cancelled by your airline, we will contact you directly to confirm this and refund options available to you.


Bookings impacted by changes to the Foreign, Commonwealth & Development Office’s (FCDO) travel advice

Update: As of 18th of January 2021 all UK travel corridors in place have been temporarily suspended for a minimum period of 1 month, as a result of this change all passengers arriving in the UK are required to quarantine for up to 10 days. The mandatory quarantine period of 10 days can be cut short with a negative test after five days of arrival. In addition passengers are required to provide a proof of a negative Covid-19 test result made within 72 hours of entering the UK.

Further measures are being introduced as of 15th of February 2021, with all passengers arriving in England having to take a mandatory Covid-19 test on day 2 and day 8 of their 10 day quarantine period. Test and early release program after 5 days of arrival remains in operation - however, you’ll be still required to complete minimum two Covid-19 tests on day 2 and day 5 to comply. 

In addition people arriving in England from countries on the UK travel ban list and all arrivals in Scotland are required to undertake a mandatory 10 day hotel quarantine and cover the associated accommodation and testing costs. More information can be found on the government website.

If this affects an upcoming holiday package you have booked with us, and you no longer wish to travel, you must request a cancellation from your account area on our site. We advise that you only do so within the two week period before your scheduled departure date. This is due to the guidelines issued by the authorities being subject to change at very short notice, so any restrictions for your destination may still be lifted before your trip, if the situation improves.

If you don’t submit a cancellation request, we will not automatically cancel your booking. Many flights and hotels are operating as normal and so we understand that you may still want to enjoy your trip as planned. 

However, if the airline decides to cancel your flight, we will contact you directly to inform you about this, and the options available to you.

Please note that if you placed your booking after the government introduced these restrictions for your chosen destination, any cancellation request you make will be processed according to the airline/accommodation provider’s policies.

If you have a flight only or accommodation only booking with us, rather than a package booking, and your flight or accommodation continues to operate as normal, your booking will also be managed according to the airline/accommodation provider’s policy.

Additionally, many airlines are providing customers who don’t want to travel at this time with the option to change their flights to a future date or another destination. You can find out more about this, and submit a request to change your flight ticket, by contacting the airline directly.


Mandatory Covid-19 testing required for all international arrivals to England

Passengers arriving from all international destinations will be required to present a negative Covid-19 test result before departing for England, due to commence as of 18th of January 2021. Passengers arriving either by boat, plane or train will have to take a test up to 72 hours before departing the country they are in, and present a proof of a negative Covid-19 test to their transport provider at check-in. For more information please visit the UK Government Covid-19 information website.


Did you book your trip with a deposit?

Now you have more time to settle your payment.

We’re keen to help our deposit-paying customers too. If your trip is in the next few weeks, and you have further payments scheduled for your booking, we’ve decided to give you a little more time to settle these. You’ll receive an email in the next few days containing information on the new terms of your payment plan. We hope that by extending your payment deadline, we’ve made things a little easier for you during this challenging moment.

You can cancel your booking at any time from your customer account. However, if there are no travel restrictions affecting your trip/destination at the time of cancelling, your cancellation request will be subject to the standard terms and conditions for cancelling. We will notify you of these fees before proceeding.


Want more information about your next trip/destination?

Here are a series of useful links to keep you up-to-date:

As you know, the situation is continuously evolving, and we may not always be able to provide you with information in real time. Many airlines are cancelling their flights, while countries across the globe continue to implement stricter restrictions on movement and travel for their own citizens and foreigners.


For the latest country-specific information, please visit the UK Foreign & Commonwealth Office travel advice page at https://www.gov.uk/foreign-travel-advice, or the Department of Foreign Affairs and Trade in the Republic of Ireland at https://www.dfa.ie/travel/travel-advice/. There you’ll find the full country directory listed in alphabetical order, with the most up-to-date information concerning each individual destination. You can also check for updates on your destination of travel by visiting the government or Foreign Affairs website of the country you’re travelling to. Please note that the requirements for Jersey are different to the UK. Check government travel guidance here: https://www.gov.je/Health/Coronavirus/Travel/Pages/CoronavirusTravelAdvice.aspx 

To stay updated on the status of your flight, please visit the airline’s website directly. Many airlines are allowing customers to change their travel dates, subject to availability. Below you’ll find the website links for all the major airlines our customers have booked with. We’d like to thank you again for your patience and understanding during these difficult times.

Connect with us