Package Holiday Customer Contact Form

Please use this form to submit any queries you may have in relation to your refund for your cancelled package holiday booking with us which was cancelled as a result of the Covid-19 pandemic. Please do not use this form to submit any general queries relating to your existing booking with us. In this case please use the information provided to you in your account area on our site.

Have you booked a package holiday* with us?
(Flight + Hotel, Train+Hotel, or Flight+Car Hire)

*Package holidays are defined as a combination of two or more travel services booked together for the same trip at the same time, for example flight or train and hotel accommodation booked together for the same trip and paid as fully inclusive price, or flight and car rental booked together at the same time and the trip duration is longer than 24hours.

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