Holiday details

The following Booking Conditions together with the General Information contained in this brochure form the basis of your contract with Sunspot Tours Limited of The Hill, Cranbrook, Kent, TN17 3ST. Please read them carefully as they set out our respective rights and obligations.

BOOKING TERMS & CONDITIONS

1. HOW TO BOOK
Your booking can either be made by telephoning us direct on 0800 408 0506 or via your local travel agent.
Sunspot Tours confirm your holiday by issuing a confirmation invoice. This invoice will be sent to the party leader or your travel agent. Please check this invoice carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. You must therefore ensure you check the price and all other details of your chosen arrangements with us or your travel agent at the time of booking.
We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within ten days of our sending it out; five days for tickets. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits..

 

2. PAYMENT

A deposit of �150 per person must be paid at the time of booking (or full payment if booking within eight weeks of
departure). If you wish to purchase the insurance policy we offer, all applicable premiums must also be paid at the time of booking (you must be insured - see clause 6).

The balance of the holiday cost must be received by us not less than 8 weeks prior to departure. This date will be shown on the confirmation invoice. Reminders are not sent. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we reserve the right to treat your booking as cancelled by you. In this case the cancellation charges set out in clause 7a below will be payable.

Except for flight inclusive bookings, all monies you pay to one of our authorised travel agents for your holiday with us will be held by the agent on your behalf until we issue our confirmation invoice. After that point, your agent will hold the monies on our behalf. For flight inclusive bookings, all monies paid to such agents for your holiday with us will be held on our behalf until they are paid to us or refunded to you. If a 3rd week is free, this will still be subject to any room supplements.

Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within ten days of our sending it out, five for tickets. We will do our best to rectify any mistake notified to us outside these time limits but you must meet any costs involved in doing so. The only exception to this requirement to meet costs is where the mistake in question was made by us and there is good reason why you did not tell us about it within these time limits.

3. YOUR CONTRACT
A binding contract between us comes into existence when we despatch our confirmation invoice to the party leader or your travel agent. This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your holiday will be dealt with under the ABTA Arbitration Schemes (see clause 11) or by the Courts of England and Wales only. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there

4. WHAT THE PRICE INCLUDES
1 Return Tourist class flights from the UK Departure airport to resort with inflight catering (unless otherwise stated).
2 Return transfers between airport and accommodation in resort.
3 Accommodation at the apartment or hotel as per our confirmation invoice.
4 Gas, water and electricity in apartments.
5 The service of our agents/representatives in resort.
6 Weekly change of linen and cleaning of apartment once weekly.
7 All obligatory airport taxes and known security charges.
8 Air Passenger Duty - �5.

5. PRICES AND SURCHARGES
The price of your holiday was calculated using the exchange rates in August 2008 in relation to the following currencies: Exchange rate of �1 to Euro1.24. All prices are quoted in Pounds Sterling (�). We reserve the right to amend the advertised prices of arrangements at any time. We also reserve the right to correct errors in both advertised and confirmed prices.

Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking. Once the actual price of your arrangements has been confirmed, no amendment will be made to it unless it is to make a correction to an error, or if our costs change as a result of an increase or decrease in transportation costs or dues, taxes or fees payable for services such as landing taxes or embarkation or disembarkation fees at ports or airports or as a result of any changes in the exchange rates which have been used to calculate the cost of your arrangements. Only if the amount of the increase in our costs exceeds 2% of the total cost of your arrangements (excluding insurance premiums and amendment charges), will we make an additional charge. If any additional charge is greater than 10% of the cost of your arrangements (excluding insurance premiums and any amendment charges), you will be entitled to choose one of options (a), (b) and (c) as set out in clause 7b below. If you do not inform us of your choice within 14 days from the issue date printed on our additional charge invoice, we are entitled to assume that you will pay the additional charge.

Any additional charge must be paid with the balance of the cost of the arrangements or within 14 days of the issue date printed on the additional charge invoice, whichever is the later. We will not to levy an additional charge nor make a refund within 30 days of departure.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

6. INSURANCE
We consider adequate travel insurance to be essential. It is a condition of travel that you have adequate insurance in
place for the duration of your trip. Details of the policy we offer are shown elsewhere in this brochure. If you decide not to purchase this insurance, you must give details of your alternative policy (insurer and policy number) on our booking form or at the time of booking.

Please read your policy details carefully. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check alternative insurance policies.

7. CHANGES TO THE BOOKING BY YOU
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, the party leader or your travel agent must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests. Where we can, an amendment fee of �30 per person will be payable together with any costs incurred by ourselves and any costs or charges incurred or imposed by any of our suppliers. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Please note: Any amendment made within 8 weeks of departure will be treated as a cancellation and will be subject to the charges detailed in paragraph
7a below.

NOTE: Certain arrangements (e.g flights) may not be amended after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements. In some cases any changes made may mean you have to pay for the cancelled arrangements and having to purchase new ones at full cost.

7a. CANCELLATION BY YOU
You, or any member of your party, may cancel your travel arrangements at any time. The party leader or your travel agent must immediately advise us in writing sent by recorded delivery post. Your notice of cancellation will only be effective when it is received in writing by us at our offices. The following cancellation charges will apply. The cancellation charges are shown as a percentage of the holiday cost excluding amendment charges

Period before departure date within which written notification is received at our offices:

Depending on the reason for cancellation, you may be able to reclaim these cancellation charges (less any applicable excess) under the terms of your insurance policy. Claims must be made directly to the insurance company concerned.

If any member of your party is prevented from travelling, that person may transfer their place to someone else (introduced by you) providing we are notified not less than four weeks before departure. Where a transfer to a person of your choice can be made, all costs and charges incurred by us and/or incurred or imposed by any of our suppliers as a result together with an amendment fee of �15 must be paid before the transfer can be effected. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight.

Airport taxes are not refundable if your holiday is cancelled.

7b. CHANGES AND CANCELLATION BY US
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking 8 weeks or less before departure where you have failed to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of circumstances outside our control/�force majeure� as defined in �Important Note� below. We will not cancel after this date for any other reason.

Most changes are minor. Occasionally, we have to make a �significant change�. �Significant changes� include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of airport (except changes between Gatwick, Heathrow, Luton and Stansted) or a change in flight times by more than 12 hours.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the changed arrangements or
(b) accept an offer of alternative travel arrangements of equivalent or superior standard, if such alternatives are available, or a choice of specified travel arrangements of a lower standard to the travel arrangements booked, together with a refund of the difference in price or
(c) cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one.

If we have to make a significant change or cancel 8 weeks or less before departure, we will also pay you the compensation set out below subject to the following exceptions. Compensation will not be payable and no liability
beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a
result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation will be payable if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time).

Period of notification of change before scheduled departure date:

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. No compensation is payable for minor changes or where we make a significant change or cancel more than 8 weeks before departure.

Very rarely, we may be forced by force majeure (as described in �IMPORTANT NOTE� see below) to change or terminate your holiday after the date of departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

IMPORTANT NOTE - FORCEMAJEURE: Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss (as more fully described in clause 8(1) below) as a result of �force majeure�. In these Booking Conditions force majeure means any event which we or the supplier of the services in question could not foresee or avoid. Such events may include but are not limited to war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear activity, adverse weather conditions, fire and all similar events outside our control.

8. OUR RESPONSIBILITY
(1) We promise that your holiday arrangements will be made, performed or provided with reasonable skill and care. This means that we will accept responsibility if, for example, you suffer death or personal injury or your contracted
arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, our employees,
agents or suppliers to use reasonable skill and care in making, performing or providing your arrangements. Further, we will be responsible for what our employees, agents and suppliers do or do not do if they were at the time acting within the course of their employment or carrying out work we had asked them to do. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.

(2) We will not be responsible for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from: -
- the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
- the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were
unforeseeable or unavoidable or
- 'force majeure' as defined in clause 7 above.

(3) We limit the maximum amount we may have to pay you for any claims you may make against us.
The maximum amount we will have to pay you where we are found liable for loss of and/or damage to any luggage or
personal possessions (including money) is the maximum amount payable in respect of that item under the insurance
policy which is offered or sale in this brochure unless a lower limitation applies to your claim under this clause or clause 8(4) below.
For all other claims which do not involve death or personal injury, the maximum amount we will have to pay you if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 8(4) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.

(4) Where any claim or part of a claim (including those involving death or personal injury) concerns or is based on any travel arrangements (including the process of getting on and/or off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention or regulation which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air, the Athens convention for international travel by sea). Where a carrier or hotel would not be obliged to make any payment to you under the applicable International Convention or Regulation in respect of a claim or part of a claim, we will not be obliged to make a payment to you for that claim or part of the claim. Copies of the applicable international conventions and regulations are available from us on request. In any circumstances in which the carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you, arising out of the same facts, is limited to the remedies provided under the Regulation as if (for this purpose only) we were a carrier. When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(5) We will not accept responsibility for services or facilities which do not form part of our agreement or where they are not advertised in our brochure. For example any excursion you book whilst away, or any service or facility which your hotel or any other supplier agrees to provide for you.

(6) The services and facilities included in your holiday will be deemed to be provided with reasonable skill and care if they comply with any local regulations which apply, or, if there are no applicable local regulations, if they are reasonable when compared to the local standards in practice. The fact that services or facilities fail to comply with local or UK guidance or advice shall not of itself mean that the services or facilities in question have not been provided with reasonable skill and care.

(7) This clause 8 is intended to set out our obligations to you as an organiser under the Package Travel, Package Holidays and Package Tours Regulations 1992. We will not accept any further or different liability than these Regulations impose. In addition, regardless of any contrary representations made by us, we only promise to use reasonable skill and care as set out above and we do not have any further or different liability to you.

(8) You must tell us and the supplier concerned about your claim or complaint as set out in clause 10 below. If asked to do so, you must transfer to us or our insurers any rights you have against whoever is responsible for your claim or complaint and provide ourselves and our insurers with all co-operation and assistance that may be reasonably required.

(9) We do not accept liability for (1) any damage, loss, expense or other sum(s) of any description which, based on the information you gave us at the time of booking, we could not have foreseen you would suffer or incur if we breached our contract with you; (2) any business losses.

9. COMPLAINTS
Should you have any complaints about any aspect of the arrangements, you must inform our local representative/agent immediately. Problems can most easily be dealt with on the spot. Failure to follow this simple procedure will prevent us from investigating and rectifying your complaint whilst you are in resort, and this will affect your rights under this contract. In the unlikely event that an amicable solution cannot be found, please ensure that you fill out a Complaint Report form which should be countersigned by the local representative who will keep a copy and give you a copy. You should then write to our Customer relations Department within 28 days of your return with full details of your complaint. Subsequent correspondence must be followed up in writing within 6 weeks of your receiving a full reply from us. Investigations can take up to eight weeks. We regret we cannot accept liability for any complaints or claims which do not involve death, personal injury or illness, if you fail to notify the complaint or claim in accordance with this clause.

Please note: Should your flight be delayed, cancelled or routing changed by an airline due to i.e industrial action, technical faults or adverse weather conditions we cannot be held responsible. In this event please contact your insurer and/or the airline directly for any claims.

10. ARBITRATION
We are a member of ABTA, membership number V0211. We are obliged to maintain a high standard of service to you by ABTA�s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at
http://www.abta.com/heretohelp.shtml.

The arbitration scheme is arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. Full details will be provided on request or can be obtained from the ABTA website.
The Scheme does not apply to claims for an amount greater than �5,000 per person. There is also a limit of �25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences.

The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of �1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement.

For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires us to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request or from www.abta.com.

11. YOUR RESPONSIBILITY
It is a condition of the contract that you re-confirm your return flight and transfer details(if applicable) with our local
representative/agent in resort at least 48 hours before departure. The company can accept no responsibility for clients who fail to meet this requirement and as a result miss their return transfer/flight due to a time change or similar
circumstances. The times shown on all tickets are local times and check in for both outward and return flights is at least 2 hours prior to departure times on the travel documents. The company can accept no responsibility for clients who arrive late for the check in and miss their flight as a result.

When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party�s full legal costs) as a result of your actions.

If we or any other person in authority is of the reasonable opinion that you or any member of your party is behaving in
such a way as to cause or be likely to cause danger or upset to any other person or damage to property, we will be
entitled to terminate the holiday of the person(s) concerned. The person(s) concerned will be required to leave the
accommodation or other service and we will have no further responsibility to them including any return travel
arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

12. LOST TICKETS
Lost or mislaid travel documents shall be replaced subject to a charge of US$50.00 or it�s equivalent in the local currency of the country where issue of duplicate of documents takes place.

13. FERRY TRANSFERS
For our clients who have booked a holiday in Gozo, free return transfers between Malta and Gozo are provided. These transfers will be by ferry. You will appreciate however that they may be times when this service can not be provided where for example, weather conditions prevent sailing, or when maintenance is necessary, or if your UK flight does not connect and in these cases Sunspot will accommodate you in a four star hotel.

14. TRAVEL DELAY PROTECTION PLAN
In the event of a delay to the departure of your tour we will do our best to keep you informed. Our policy with regards
to clients who are delayed at the outward and/or homeward points of departure is in line with the Air Transport Users
Council (AUC). Guidance on this can be found at www.auc.org.uk. Alternatively please call us and we will send out a
printed version of these guidelines. These guidelines cover denied boarding, cancellations and delays. Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding,
cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from Airlines. However, reimbursement in such cases is the responsibility of the airline and you will not automatically be entitled to a refund of your holiday cost from us.

In addition, if you have chosen to take our recommended Holiday Insurance Policy, this provides benefits in the event of delay to the departure time of your holiday from the United Kingdom of over twelve hours. The benefits payable are up to �100 depending on the length of delay or refund up to invoice price (maximum �500, less �30), if you wish to cancel your holiday after a delay of more than 24 hours. The delay cover has certain exceptions including any delay due to industrial action which is public knowledge at the time of booking. Full details are available on request.

15. HOLIDAYS FOR CHILDREN
Look out for the special discounts available for children when children share a room or apartment with two full fare paying passengers. See the prices detailed in each price panel for the available children�s rates. The special discounted prices will apply to a maximum of two children (aged 2 -11 yrs inclusive for hotels and self catering) sharing a room with two full fare paying adults. All children must pay appropriate insurance premiums, half board, full board and seaview supplements where applicable.

16. BROCHURE DESCRIPTIONS
This brochure is valid from 1 April 2009 to 31 October 2009. Every effort has been made to provide as much information as possible about your holiday and particularly about your accommodation. Please note however, the information and prices shown in this brochure may have changed by the time you come to book your holiday. Whilst every effort is made to ensure the accuracy of the brochure and prices at the time of printing, regrettably errors do occasionally occur. You must therefore ensure you check all the details of your chosen holiday (including the price) with us or your travel agent at the time of booking. Please bear in mind that from time to time certain facilities such as swimming pools and games facilities may be withdrawn by the local supplier due to lack of demand, weather conditions, essential maintenance work or other circumstances regrettably outside our control. We are unable to accept any liability in these circumstances.

17. 3RD ADULT REDUCTION
Applies to the 3rd adult only and is available when 3 full fare paying adults share occupancy of the same hotel room.

18. LOCAL CHARGES IN RESORT
In some cases a local charge will be payable for facilities mentioned in the brochure description. For example charges may be levied for:
Safety deposit boxes, mini bar, satellite TV, air conditioning, use of telephone.
High chairs, infant meals, babysitting.
Sunbeds, table tennis, Jacuzzi & sauna etc.
Organised activities such as barbecues etc.
Gala meals, cooked breakfast.

19. OVERSEAS HOLIDAYS - WHAT TO EXPECT
One of the main attractions of holidaying abroad is to see something of a way of life that is different to what we are
used to at home. You should not therefore expect things to be the same as in Britain - invariably this is not so. In other countries - some of which have only recently become accustomed to an influx of foreign tourists - the locals tend to be more relaxed in their approach to life, and this usually means taking their time over things. Also, because of the rapid development of some resorts, the provision of roads, power supplies and water supplies etc. has sometimes not kept pace with the demands of tourism. You may experience problems with plumbing or drainage or inconvenience like a broken door handle, or missing lightbulb. Standards of furnishing or electrical fittings may be more basic. It is also worth remembering that on a holiday where the absence of rain rates high on your list of priorities, water shortages can sometimes be unavoidable - indeed even in the largest hotels if everyone decides to shower or bath at the same time, hot water may run short. Don�t get annoyed if these things occur - just report it to the receptionist and it will be fixed eventually! And of course our representatives will also help in any way possible.

Star ratings are awarded by the local authority in each country and should not be compared to equivalent standards in the UK, as standards may vary.

Food overseas can also be a little different to what you�re used to. The choice of food is a very personal matter and often hotel menus are designed to please the greatest number of people. However, many resorts do have restaurants and snack bars where British style dishes can be bought if you prefer.

In some countries cats, dogs and other animals are allowed to wander at will and there are many that are not
domesticated. Please treat any animals you come across with caution and if you are bitten or scratched consult a doctor immediately. Another factor of life overseas that can alarm British visitors is the number and variety of insects. They are prolific in some countries and little can be done about them, except regular control measures, to keep them out of accommodation.

Finally a word about noise and building works. In this brochure we have tried to indicate whether we consider a resort to be noisy or peaceful. Of course, which you prefer will depend upon the sort of holiday you are looking for. You may consider that being in the centre of town, near to all the shops, bars, discos and other entertainments is your ideal. Alternatively, you may just want a more quiet holiday. The choice is yours. More information about the resorts featured in this brochure is available from your ABTA travel agent or from us. If you are not sure, check before you book.

We also recognise that building work can create inconvenience and noise in fast expanding resorts. We have no control over building developments arising from a resorts growth in popularity and we are unable to predict the speed or extent at which such developments may occur. If we find out about any building works going on near the accommodation you have booked we will notify you as soon as possible.

If we believe that the enjoyment of your holiday will be seriously affected we will notify you and give you the opportunity to transfer to any other holiday or cancel without penalty.

20. SAFETY STANDARDS
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes/often be lower. We therefore advise clients to take all reasonable precautions whilst on holiday and, in particular to familiarise yourself with hotel fire escape routes.

21. ACCOMMODATION
Our prices are per person based on 2 adults sharing a twin bedded room, studio or 1 bedroom apartment.(unless
indicated otherwise). Apartment prices shown are based on a number of adults sharing. Child reductions apply only when a child shares a room or an apartment with 2 adults. The price for infants (under 2 years old) is �50.00 and is applicable for all holidays up to 14 nights. The price is inclusive of cot but excludes any food for infants which is payable direct to the hotel. Please note that this payment for infants does not include a seat on the aircraft for the infant. While a supplement is usually charged for single rooms these are often inferior to twin rooms. 3 or 4 bedded rooms are usually twin rooms with extra beds or divans.

22. VACATION OF ACCOMMODATION
So as to allow time for cleaning etc. all hotel rooms and apartments are to be vacated by noon by clients leaving that day or early the following morning. This is the standard international practice. However times do vary. Check- in times are usually between 2pm and 3pm, and check out times between 11am and 12 noon on the day of departure. Therefore, if you check in immediately after a night flight this would normally count as one night's accommodation and this will usually incur a charge. Similarly if your return flight is at night you will normally be required to vacate your room by 12 noon prior to leaving for the airport. Day rooms are subject to availability and may incur a charge locally, this service should be arranged with the accommodation management.

23. TRAVEL ARRANGEMENTS - ALL TIMINGS ARE PROVISIONAL AND FOR YOUR GUIDANCE ONLY
The flight timings given on booking are for general guidance only and are subject to change. The latest timings will be
shown on your confirmation invoice. However, the actual flight times will be those shown on your tickets which will be
dispatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully
immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been dispatched - we will contact you as soon as possible if this occurs.

We are not always in a position to confirm the airline, aircraft type and airport of destination which will be used in
connection with any flight included in your holiday. When this information is provided at the time of booking or
subsequently, it is subject to change. Any such change will not entitle you to cancel or change to other arrangements
without paying our normal charges. Where travel is by scheduled air flights, these will be in economy class.

24. CONDITIONS OF SUPPLIERS
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier�s liability to you, usually in accordance with applicable International Conventions (see clause 8). Copies of the relevant parts of these terms and conditions are available on request from ourselves or the supplier concerned. This brochure is our sole responsibility. It is not issued on behalf of and does not commit any independent organisation/carriers whose services are featured in it.

25. SPECIAL REQUESTS
If you wish to make a special request, you must do so at the time of booking. We will try to pass any reasonable requests on to the relevant supplier but we cannot guarantee that requests will be met. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to the supplier is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed.

26. TRAVELLERS WITH DISABILITIES/MEDICAL PROBLEMS
We are happy to welcome travellers with disabilities on many of our holidays but regret that in some cases we are unable to do so, due to the travel arrangements and/or the hotels which are featured. The suitability of any holiday will depend on the nature of a disability and in some cases whether the person with the disability is accompanied by an able-bodied companion. In order to ensure the comfort, safety and enjoyment of your holiday if you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking so that we can advise as to the suitability of the chosen arrangements and where necessary, instruct our representatives accordingly. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details. A checklist for disabled and less mobile passengers can be obtained by contacting us directly and will need to be completed and signed by you before your booking can proceed. Please note that completion of this form will not guarantee your needs will be met. It will however enable us to check the suitability of your chosen holiday with our resort staff based on the information supplied by you.

PLEASE NOTE: If special arrangements need to be made for you an extra charge may be levied, this may include transfers. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience.

27. PASSPORTS AND VISAS
A full British passport presently takes approximately 3 months to obtain. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. For European holidays you should obtain a completed and issued form EHIC prior to departure.
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before
departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. It is your responsibility to do so, and if failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

28. HEALTH
At the time of going to print, British Citizens are not required to have any particular vaccinations for the holidays featured in this brochure. If in doubt please check with your G.P, Local Health Authority or DOH on 0800 555 777 well ahead of your departure date. �Deep Vein Thrombosis� Lengthy periods of immobility can increase the risk of Deep Vein Thrombosis (DVT) but there are simple steps you can take to reduce susceptibility. Take plenty of non alcoholic drinks: get up and move about whenever possible, do some simple foot and leg exercises. Your airline may demonstrate the type of exercise or get yourself a copy of �health advice from travellers� free by calling 0800 555 777.
Pregnancy - Airline regulations state that woman 28 weeks pregnant or more into pregnancy at the time of return travel must have a medical certificate or fitness to travel.

29. SMOKING RESTRICTIONS
Smoking has been banned in all public areas in Malta. Please refer to the relevant country�s tourist board website prior to travel, in order to see the full details of the restrictions. Please note that public areas include bars, restaurants, hotels, shops, coaches and the airport. Separate smoking areas that are well ventilated will be at the discretion of individual bar, caf� or restaurant owners.

30. FINANCIAL SECURITY
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 1631. In respect of all arrangements including flights you will receive a Confirmation invoice from us (or via our authorised agent through which you booked) confirming your arrangements and your protection under our Air Travel Organiser�s Licence. This means that in respect of all arrangements including flights, in the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad or will arrange to refund any money you have paid to us for an advance booking except where your contracted arrangements with us do not include transport to and from the UK. In this case, if already abroad, you will be returned to the point where your contracted arrangements with us commenced.

For further information, visit the ATOL website at www.atol.org.uk. The price of our flight inclusive arrangements includes the amount of �1 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. Not all holiday or travel services offered and sold by us will be protected by the ATOL Scheme. Please ask us to confirm what protection may apply to your booking. We are also a member of the Association of British Travel Agents (ABTA number V0211). If your holiday does not include flights, ABTA will financially protect your holiday in the same way. If you book arrangements other than a package holiday from this brochure, the financial protection referred to above does not apply.

31. THE FOREIGN AND COMMONWEALTH OFFICE
The FCO produces up-to-date travel information to ensure the safety of clients, for further information please visit
www.fco.gov.uk/knowbeforeyougo or Tel: 0870 606 0290. Alternatively you can contact ABTA�s Travel Information Line on 0901 201 505 (calls are charged at 50 pence per minute).

Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.

Names: The name on the passport must match the name on the ticket, otherwise you may not be able to travel and
insurance may be invalid. If, after booking a holiday but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your holiday documentation. A fee may be payable.

32. FLIGHT INFORMATION
For your information, our flights are operated by: Air Malta (Charter and scheduled), British Airways, easyJet, Ryanair, Thomas Cook and using Boeing 727, 737, 747, 757, 767, 777, A300, A320 and MD11 aircraft. We are not always in a position at the time of booking to confirm the carrier(s), aircraft type and flight timings which will be used in connection with your flight. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) or any change in the identity of the actual carrier(s) as soon as we become aware of this. The carrier(s), flight timings and types of aircraft shown in this brochure and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which will be despatched to you approximately two weeks before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched - we will contact you as soon as possible if this occurs. Any change in the identity of the carrier(s), flight timings, and/or aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges.

Please note the existence of a �Community list� (available for inspection at http://europa.eu.int/comm/transport/air/safety/flywell_en.htm) detailing air carriers that are subject to an operating ban
with the EU Community. Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. Your rights to a refund and/or compensation from us are set out in clause 7b above. If the airline does not comply with these rules you should complain to the air transport users council on 02072406061 www.auc.org.uk. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.

In common with most scheduled airlines, the vast majority of holiday flights operate a no smoking policy. On some airlines there may be a charge for sail boards, golf clubs, SCUBA or diving equipment etc.

Please note that bookings on �no frills� carriers, like Ryanair, easyJet, Monarch Airlines, Flybe, Jet2 and Globespan, and selected charter flights, include one piece of checked hold luggage per person. �No frills� carriers operate a buy-on-board service.

Where travel is by scheduled air flights, these will be in economy class. Please note that certain departure times will be affected by the clocks changing in the Spring and again in the Autumn. Where travel is by scheduled air flights, these will be in economy class. This brochure is issued on the sole responsibility of the tour operator, it is not issued on behalf of and does not commit the airline mentioned therein or any airline whose services are used in the course of these holidays.

Single Supplements
No supplement for single travellers apply to a certain amount of allocated rooms at selected hotels and are strictly for
single travellers. Once the rooms at no single supplement are full a single supplement will be applicable.

Free Room Upgrades
Free room upgrades are available at a selection of hotels and are subject to availability and not applicable to single
travellers.

Air-conditioning
Although a property may describe itself as having air-conditioning, it may only function during the hotter months in the
year and in some properties, whatever the temperature, this may not be until May.

Weather
As the weather is so unpredictable we cannot be held responsible for disruption to your holiday due to bad or unusual
weather conditions or for reasons of force majeure (see section 9). For more details on the temperature, sunshine and rainfall in our destinations, please see the weather section of the relevant country. These charts are for your guidance only.

Advance Passenger Information
A number of Governments are introducing new requirements for air carriers to provide personal information about all
travellers on their aircraft to the Authorities before the aircraft leaves the UK. The data will be collected either at the
airport when you check in or in some circumstances when you make your booking. Accordingly you are advised to allow extra time to check in for your flight.

Privacy Statement
For the purpose of the Data Protection Act 1998, we Sunspot Tours are a data controller. In order to process your
booking, we need to collect certain personal details from you. These will include, where applicable, the names and
addresses of party members, credit/debit card or other payment details and special requirements such as those relating to any disability or medical condition which may affect the chosen holiday arrangements and any dietary restrictions which may disclose your religious beliefs. If we need any other personal details, we will tell you before we obtain them from you.

We need to pass your personal details to the companies and organisations who need to know them so that your holiday can be provided (for example your airline, hotel, other supplier, credit/debit card company or bank). Such companies and organisations may be outside the European Union, Norway, Iceland or Liechtenstein if your holiday is to take place or involves suppliers outside these countries. We would also like to store and use your personal details for future marketing purpose (for example, sending you a brochure or details of a promotion). All details you give us in connection with your booking (including those relating to any disability or medical condition or your religious beliefs) will be kept but we will use only names and contact details for marketing purposes. Occasionally, we may sell clients names & addresses to other companies or organisations who offer goods or services which we feel may interest you. If you do not want us to do any or all of these things, please let us know as soon as possible. We are entitled to assume you do not object to our doing any of the things mentioned in this statement unless you tell us otherwise in writing. Except where expressly permitted by the Data Protection Act, we will only deal with the personal details set above unless you agree otherwise. We have appropriate security measures in place to protect this information. You are generally entitled to ask us (by letter or Email) what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We will charge to respond to such a request. We promise to respond to your request within 40 days of receiving your written request & fee. In certain limited circumstances we are entitled to refuse your request. Your call may be recorded.

Website Disclaimer
Information on our website is posted in good faith and is updated regularly. However, we cannot guarantee the
completeness and accuracy of the information on it. Prices shown on the website are believed accurate but, in the event of any inaccuracy or discrepancy, the price quoted by our brochure will be taken as the valid price for the holiday in question.

You must therefore ensure you check the price and all other details of your chosen arrangements with us on 0844 482 6400 if you are in any doubt or have any queries before making a booking or acting on any information on our website.

These conditions were published in November 2008
Sunspot Tours Ltd
Reg No. 1470134.
Registered office: The Hill, Cranbrook, Kent TN17 3ST