Holiday details

What is ATOL and what can it do for me?

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"ATOL" means an "Air Travel Organiser's Licence" granted by the Civil Aviation Authority (CAA). Firms selling air travel in the UK are required by law to hold ATOLS. ATOLs protect you from losing money, or being stranded abroad, when travel firms go into insolvency.

If it goes out of business, The CAA gives refund to people who can't travel, and pays for people abroad to finish their holidays and fly home. This security is provided through the ATOL Protection Contribution (APC), with a Levy of £1 per person, payable to the CAA. This levy is automatically included in the price of a holiday booked with an ATOL holder, and this will be shown separately on your invoice/confirmation from Fleetway Travel. Please note that ATOL APC extends primarily to customers who book and in the UK. .

Travel insurance: please see para. 20 (ii) Car hire: please see para. 27 (iii) Accommodation transfers (unless otherwise specified) (iv) Additional charges are sometimes levied by carriers in respect of luggage in excess of your standard allowance detailed on your ticket, and for special catering requirements. (v) Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports , currency fluctuations and government action, mean that the price of your travel arrangements may change after you have booked, and we reserve the right to levy these charges to you. However, there will be no charge within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. The price of your holiday was calculated using exchange rates quoted in the 'Financial Times Guide to World Currencies' in March 2007.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Should the price of your holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

If, after we have accepted your booking, you want to change the details of your booking and we are able to do so, the following charges apply: If a Name change is requested 56 days or more before departure , the charge will be £75 per name, 15-55 days £100 per name, 7-14 days £150 per name, less than 7 days £200 per name. Any other changes will be charged as follows: 56 days or more before departure , the charge will be £75 per person, 15-55 days £100 per person, 7-14 days £150 per person, less than 7 days 100% cancellation charge will apply . In all cases these charges are applicable for each change made.

In some cases where tickets or accommodation with restrictions on refunds and amendments have already been purchased, the suppliers may not allow name or other changes and may demand a full re-purchase of the product in question. In such cases you are liable for all applicable charges. The supplier may charge an amendment fee for any period prior to departure, in which case their fee is payable by you, in addition to the above administration fee payable to Fleetway.

The accommodation we arrange for you must only be used by the people named on your holiday invoice. You are not allowed to share the accommodation or let anyone else stay there. In the event of one or more members of a party booked on the initial holiday, cancelling for any reason, a price increase for the remaining members may be applicable and a new invoice will be sent to you showing the new costings and any cancellation fees involved.

Accommodation ratings: As a rule, properties offered by Fleetway Travel are based on the local official ratings given by the authorities in the country. However, different countries have different standards, it must not be assumed that a 4* hotel in one country is equivalent to a 4* hotel in another .Classifications can also reflect local or regional variation in quality or service. The standard of any property will be generally reflected in the price, when one basic 4* hotel may be cheaper than another standard 4*. Some properties, however, are given different gradings by our suppliers or indeed by Fleetway, in order to reflect the overall quality in any given property. In each case the full description of the property should be read in conjunction with the rating indicated in our descriptions or given over the telephone.

All properties featured by us cater for an international clientele and may not always provide English speaking staff. Also we cannot accept responsibility for the overall nationality of guests staying at any of our properties.