Holiday details

What is ATOL and what can it do for me?

We only work with tour operators who have an ATOL licence!

"ATOL" means an "Air Travel Organiser's Licence" granted by the Civil Aviation Authority (CAA). Firms selling air travel in the UK are required by law to hold ATOLS. ATOLs protect you from losing money, or being stranded abroad, when travel firms go bust.

Before any firm gets an ATOL, it has to lodge guarantees with the CAA: if it goes out of business, the CAA gives refunds to people who can't travel, and pays for people abroad to finish their holidays and fly home. This protection is included in the price of a holiday booked with an ATOL-holder. Please note ATOL Travel Protection extends primarily to customers who book and pay in the UK.

Changes in transportation costs, including the cost of fuel, dues, taxes or feeschargeable for services such as landing taxes, embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your travel arrangements may change after you have booked. However there will be no change within 30 days of your departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of �1.00 per person together with an amount to cover agents' commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you will have the option of accepting a change to another holiday if we are able to offer one or cancelling and receiving a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your finalinvoice. Should the price of your holiday go down due to the changes mentionedabove, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

If after the contract has been completed you want to change your holiday, we will do our best to meet your requirements where it is physically possible for us to do so.If we can make the required alteration eg to departure airport, date or duration, there will be an administration charge of �20 per person per change. Please note that if any such changes incur costs which exceed this amount, these charges will be passed on to you. Unfortunately, departure dates can only be amended within the same season, otherwise normal cancellation charges will apply. No charge will be made, however, for amendments which involve solely the addition of car hire, insurance or additional arrangements if extra clients are travelling on the same holiday. All amendments must be notified to us in writing. If the number of persons booked changes, the holiday price will be re-calculated on the basis of the new party size.

3. If you cancel your arrangements

If you or any member of your party have to cancel from the booking or cancel the entire booking once it has been accepted by us, written notification must be sent to us by recorded delivery post and charges will be applied from the date the letter is received according to the scale below. The charges are applied as a percentage of the holiday cost excluding amendment charges and insurance premiums which are non refundable in the event of cancellation.

More than 56 days Deposit only
42-56 days 40%
29-42 days 50%
15-28 days 60%
7 -14 days 90%
Less than 7 days 100%

IMPORTANT NOTE

It is a condition of booking that you take the holiday insurance we recommend or arrange insurance for your party with comparable or better cover. If you have taken out holiday insurance you may be able to recover the cancellation charges, or any other losses. Please check your policy for details.

OUR COMMITMENT TO YOU

1. If we change your arrangements The arrangements for the holidays are made many months in advance and occasionally it may be necessary to make changes to those arrangements. In the unlikely event of such changes arising we will endeavour to inform you (or your travel agent) as soon as is reasonably possible. However occasionally we have to make a major change, this is one made before your departure involving a change of resort or your accommodation to a lower classification, in either case for a substantial part of the holiday. Please note that in the case of a change to accommodation of the same or higher classification within the same resort, no compensation is payable. A change of airport (except changes between Gatwick, Heathrow, Luton and Stansted) or a change in flight times by more than 12 hours are also major changes. A change to the airline or aircraft type does not constitute a major change nor does a flight delay of less than 12 hours that takes place on the day you are due to travel. A change of airport (except changes between Gatwick, Heathrow, Luton and Stansted) or a change in flight times by more than 12 hours are also major changes.

In accordance with EU regulations we are required to advise you of the actual carrier operating your flight/connecting flight/transfer. We do this by listing carriers to be used or likely to be used as follows: Turish Airlines, Kibris Turkish Airlines, Monarch, First Choice, Excel, My Travel, ASH Travel Agency and Unique Cyprus Travel.

Any changes to the actual airline after you have received your tickets will be notified to you as soon as possible and in all cases at check-in or at the boarding gate. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours and changes to aircraft type.

Should a major change arise we will of course notify you immediately and you will have the choice of either:
a) accepting the changed arrangements
b) accepting an offer from us of another holiday (subject to availability). If this is of an equivalent or higher standard you will not have to pay more but if it is of a lower standard we will refund the difference in price.
c) cancelling your holiday and receiving a full refund of all monies paid.
In addition to this we will pay you compensation in accordance with the scale below:
More than 56 days Nil
43 - 56 days �5
29 - 42 days �10
15 - 28 days �15
0 - 14 days �20

When the major change has been made as a result of unusual and unforeseeable circumstances beyond our control the consequences of which could not be avoided even with all due care we cannot offer any compensation

ADVANCE REGISTRATION.

At the time of booking it may not be possible to confirm flight details, due to airline schedules not being finalised.Should this be the case, you will be informed at the time of booking and on your confirmation invoice, the deposit paid will confirm your accommodation only. If your chosen flights are not confirmed or a suitable alternative offered, a full refund of any money received by us will be given.

FORCE MAJEURE

This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. Such events may include, but are not limited to, war, riot, industrial dispute, terrorist activity and in consequences, natural or nuclear disaster, fire, adverse weather conditions.

2. If we cancel your arrangements

If we are forced to cancel your arrangements we will inform you (or your travel agent) as soon as possible. We will offer you the choice of an alternative of at least comparable standard (if available) or a full refund of all monies paid to us in respect of your arrangements. We will not cancel your arrangements after the date specified on the final invoice for payment of the full balance unless that balance has not been paid by you or unless it is due to, reasons beyond our control as detailed in the paragraph entitled Force Majeure� above.
If we are forced to cancel your holiday/flight for any reason after the date on which final payment is due then in addition to the above options we will also pay compensation as detailed in paragraph 1 above. These compensation payments will not be paid to you if the cancellation is due to reasons beyond our control and detailed in the paragraph entitled �Force Majeure� above.

3. Surcharges

The price of your travel arrangements can be varied due to changes in transportation costs such as fuel, scheduled airfares and any other airline cost changes which are part of the contract between airlines (and their agents) and the tour operator or organiser. Also government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation.
In the case of any small variation, an amount equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed or retained. For larger variations this 2% will still be absorbed for increases but not retained from refunds. In either case there will be an administration charge of �1.00 per person together with an amount to cover agents� commission. If this means that you have to pay an increase of more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive a full refund of all monies paid, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice. Whether you cancel or not you will also be entitled, on the terms set out in respect of major changes in paragraph 6 below, to accept an offer of alternative travel arrangements from us if we are able to do so and compensation as set out below. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

OUR RESPONSIBILITY

1. We accept responsibility for ensuring that your travel arrangements, which you book with us, are provided as described in this brochure. If any part of your travel arrangements is not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. In all cases except personal injury, death or illness results, our maximum liability is limited to three times the holiday price paid to us (excluding insurance premiums and amendment charges). This clause is subject to force majeure and the other terms of these booking conditions.
2. We are not responsible for a failure to perform the contract or for the improper performance of the contract where this failure is due to:
a) your own acts or omissions or
b) those of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or
c) an event which either ourselves or the supplier of the service in question could not have foreseen or been avoided even with all due care.
3. Please ensure that you notify any claim in accordance with the complaint procedure set out below. Where any payments is made to you or any member of your party, that person must also assign to,ourselves or our insurers any rights they may have to pursue any third party.
4. In all cases, our liabilities in respect of air, sea, rail or road carriers and providers of accommodation are limited as if we were carriers/providers of accommodation within the applicable international conventions; Montreal Convention in respect of travel by air, Athens Convention in respect of travel by sea, Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

You can ask for copies of the transport companies contractual terms, or the international conventions, from our offices (Anatolian House, 81 Warwick Road, Olton, Solihull, B92 7HP or phone 08708 50 40 40).
5. If you suffer personal injury or death by misadventure as a result of an activity which does not form part of the holiday arrangements nor an excursion sold through us we will not be liable to,pay you compensation but will give you assistance if you are in difficulty and ask for help, provided we are advised of the incident within 90 days of its occurrence. This assistance may, subject to our discretion and prior approval, include financial assistance with legal expenses to enable you to take proceedings against any third party responsible. All assistance is provided subject to a maximum total cost to ourselves of �5,000 per booking form. In addition if you should be successful in obtaining a costs order against any third party or if you are unable to claim under any insurance policy you may have we shall be entitled to recoup from you the costs actually incurred by us.

Under EU law you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in these conditions. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

YOUR RESPONSIBILITY

Check in for both outward and return flights is at least 2 hours prior to the departure times shown on the travel documents. The company can accept no responsibility for clients who arrive late for the check in and miss their flight as a result nor can we accept responsibility for any loss by you of your holiday/flight travel tickets, vouchers or coupons.
If you have booked flight only it is very important that you reconfirm your return flight at least 48 hours before departure. The company can accept no responsibility for clients whom fail to meet this requirement and as a result miss their return transfer/flight due to a time change or similar circumstances. All clients undertake to behave with propriety and in such a manner as in no way to cause or be likely to cause damage, distress, danger or annoyance to other clients, property and/or any third party. The contract of any client in breach of this clause will be terminated and neither we nor the providers of the service in question will have any further contractual obligations to you.
Please note that all payments made by credit card for your final balance payment (this excludes your deposite payment) will be subject to a 2% surcharge.

COMPLAINTS

Should you have any complaints about any aspect of the arrangements, you must inform the relevant supplier of the service concerned and also our representative, thus giving us the opportunity to resolve any problems immediately. If the problem cannot be resolved you must obtain a Client Comment Form from the representative for completion. In the unlikely event that an amicable solution cannot be found, please ensure that you write to our Customer Relations Department within 28 days of your return requesting a Client Dissatisfaction Form which the party leader must complete with full and final details of any dissatisfaction. Please note that if we receive any complaints outside of this period, it may affect your rights under this contract.
Disputes arising out of, or in connection with, this contract which cannot be amicably settled may be referred to Arbitration, if the customer so wishes, under a special scheme arranged by ABTA and administered independently by the Chartered Institute of Arbitrators. This scheme provides a simple and inexpensive method of Arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request or can be obtained from www.abta.com. This scheme does not apply to claims for an amount greater than �5,000 per person or �25,000 per booking form neither does it apply to claims which are solely in respect of injury or illness. Claims can, however, include an element of injury or illness subject to a limit of �1,000 on the amount that can be awarded in respect of this element. The application for Arbitration must be received by the Chartered Institute of Arbitrators within 9 months of the date of return from holiday.
Outside this time limit Arbitration may still be available if the company agrees but the ABTA Code does not require such agreement.
We have taken every care in ensuring that the information in the brochure is correct at the time of publication. However we are sure you will appreciate that subsequently minor alterations may arise. In such cases and if we are forewarned we will make every effort to advise you as soon as reasonably possible.
This brochure is valid for holidays from 01 November 2006 to 31 October 2008. The brochure is issued on the sole responsibility of Anatolian Sky and does not commit the airlines, transportation companies and hotels mentioned.

PASSPORT INFORMATION

Non British passport holders must refer to the embassy of the country they wish to visit to establish what (if any) visas they require. At the time of publishing the brochure, British passport holders are required to purchase a visa on arrival in Turkey at a cost of �10 payable by a �10 sterling (though not Scottish) banknote. In all cases passport holders should have a minimum of 3 months unexpired period left before renewal of the document. Although visas are not required for Northern Cyprus, travellers who may wish to visit Southern Cyprus on their passport at a later date are advised to ask the immigration staff to put the entry stamp on a separate sheet of paper rather than in their passport to avoid future problems.

FLIGHT DELAYS

If there is a significant flight delay, the airline should provide you with refreshments according to the time of day. Travel insurance does offer cover against extensive delays and it is a condition of booking that you purchase such cover.

HOLIDAY PARTICIPATION

Please note that we reserve the right to terminate without notice the holiday arrangements of any client who, in our absolute discretion, behaves in a way which is disruptive and affects the enjoyment of other holiday-makers, or in a way which threatens to cause or does cause distress, annoyance, damage, or danger to Anatolian Sky staff, customers or to our suppliers. In the event of such termination no compensation will be paid and the client will be liable for any costs incurred as a result of their behaviour or of the termination of this contract. Airlines have the right to refuse to carry, at the absolute discretion of the captain, any passenger who they feel for whatever reason may be disruptive to fellow passengers or airline staff.

YOUR PROTECTION

We are licensed by the Civil Aviation Authority, ATOL number 2672 and you will be fully covered under the terms of the licence for flights and packages.

Validity