Holiday details

What is ATOL and what can it do for me?

We only work with tour operators who have an ATOL licence!

"ATOL" means an "Air Travel Organiser's Licence" granted by the Civil Aviation Authority (CAA). Firms selling air travel in the UK are required by law to hold ATOLS. ATOLs protect you from losing money, or being stranded abroad, when travel firms go bust.

Before any firm gets an ATOL, it has to lodge guarantees with the CAA: if it goes out of business, the CAA gives refunds to people who can't travel, and pays for people abroad to finish their holidays and fly home. This protection is included in the price of a holiday booked with an ATOL-holder. Please note ATOL Travel Protection extends primarily to customers who book and pay in the UK.

A non-refundable deposit of �100 per person is payable at the time of booking, plus any insurance premium due, (no deposit is payable for infants under 2 years of age on the date of return). If you book within 8 weeks of departure you must pay the total cost of your holiday plus the insurance premiums applicable. The balance of holiday costs must be paid not later than 8 weeks before your departure date. NO FURTHER REMINDER WILL BE SENT TO YOU, and if the balance remains unpaid by this time we reserve the right to cancel your booking and you will forfeit your deposit and insurance premium. We are not able to accept post dated cheques. All payments made by credit card are subject to a fee. We reserve the right to alter this fee at any time without notification.

3. IF YOU CHANGE YOUR BOOKING

If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking or your travel agent. You will be asked to pay an administration charge of �20, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Changes are not allowed from one season to the next i.e. from a winter departure to a summer departure. If you wish to make a name change a charge of �20 per name will be made. If the numbers in your party change we will recalculate the cost of your holiday for the remaining travellers. If fewer adults share the accommodation you will have to pay under occupancy or single room supplements, at the rate in force when you make the change. Other changes you make, such as increasing the duration of your stay, may alter the price of your holiday. We will tell you of any price changes before we confirm the alterations. Certain travel arrangements (such as low cost or scheduled airlines or flight tickets purchased specially for you from certain airlines) may not be changeable after the reservation has been made and any alteration requested could incur a cancellation charge of up to 100% of that part of the arrangements.

4. IF YOU CANCEL YOUR HOLIDAY

Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

3. TRAVEL DOCUMENTATION

Flight tickets and holiday itineraries are dispatched approximately 10 days prior to departure. Late bookings may require a ticket on departure for which a charge may apply.

4. OUR LIABILITY TO YOU

(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in this brochure. If any part of your travel arrangements are not provided as promised, due to the fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements.
(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law or the law you have chosen under clause 1 above.
(iii) In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these international conventions from our offices.

(iv) Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, cancellation or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However reimbursement in such cases will not automatically entitle you to a refund of your holiday cost from us. Your right to a refund and/or compensation from us is set out in clause 6. If any payments to you are due from us, any payment made to you by the airline will be deducted from this amount. If your airline does not comply with these rules you should complain to the Air Transport Users' Council on 020 7240 6061 www.auc.org.uk

5. IF YOU HAVE A COMPLAINT

If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and our resort representative at the earliest opportunity who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. In the event that you do not tell us in that period, this may affect our ability to investigate the complaint and may impact on the way your complaint is dealt with.

It is strongly suggested that you communicate any complaint to the supplier of the services in question as well as to our representative without delay and complete a report form whilst in resort.

6. WHAT HAPPENS TO COMPLAINTS

We are a member of ABTA, membership number V3671. We are obliged to maintain a high standard of service to you by ABTA�s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. Further information on the Code and arbitration can be found at http://www.abta.com/heretohelp.shtml The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on the customer in respect of costs. Full details will be provided on request. The Scheme does not apply to claims for an amount greater than �5,000 per person. There is also a limit of �25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The Scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of �1,000 on the amount the arbitrator can award per person in respect of this element.

The application for arbitration and Statement of Claim must be received by the Chartered Institute of Arbitrators within nine months of the date of return from the holiday. Outside this time limit arbitration under the Scheme may still be available if the company agrees, but the ABTA Code does not require such agreement.

For injury and illness claims, you may like to use the ABTA / Chartered Institute of Arbitrators Mediation Procedure. This is a voluntary scheme and requires your tour operator to agree for mediation to go ahead. The aim is to help you resolve your dispute in a quick and cost effective way. Details on request.

7. AIR TRAVEL

The timings of departure and arrival given in this information are correct at time of publishing but will be subject to alteration if necessary. This information is issued under the sole responsibility of the tour operator. It is not issued on behalf of and does not commit the airlines mentioned therein or any airline whose services are used in the course of these tours. The responsibilities of IATA airlines in connection with these tours is limited to the carriage of passengers and their luggage in accordance with the conditions of carriage of the participating airlines.

8. LUGGAGE

Under the terms of international conventions, while your personal effects, and baggage are in the hands of the carrier, the carrier is liable for the safety of such baggage. If your baggage is lost or damaged between the time of airport check-in and the recovery of the baggage from the carousel at the end of the flight, then the carrier is under a duty to pay compensation. The amount of any compensation is determined by international convention, details of which are on the reverse of your flight ticket, or are available on request. In case of loss or damage to your baggage, a property irregularity report must be completed before you leave the airport.

9. SPECIAL REQUESTS

For any special requests (such as �low floor� etc) consult your advisor/travel agent when you confirm your booking. We will endeavour to meet your request BUT NO GUARANTEE IS GIVEN as this does not form part of your holiday contract.

10. DATA PROTECTION STATEMENT

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.
Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.)
Please note that where information is also held by your travel agent, this is subject to your agents own data protection policy. Your data controller is: Atlantic Holidays Limited. You are entitled to a copy of your information held by us. If you would like to see this please contact us, we will make a small charge for providing this to you.

11. OUR PRICE GUARANTEE

Atlantic Holidays guarantees that the price of your holiday will not be altered and that no surcharges for fuel or currency will be applied after you have booked. However, should the government increase travel related taxes such as APD (air passenger duty, currently at �10.00 per person) we reserve the right to surcharge as appropriate.

12. YOUR FINANCIAL PROTECTION

The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this website and for your repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 2704.

If you book arrangements other than a package holiday from this website, your monies are protected by way of bond held by ABTA.