We are Hotelplan
Limited, trading as Inghams. Our registered office is 10/18 Putney Hill, London SW15 6AX.
Your financial protection
The air holidays and flights in this brochure are ATOL Protected by the Civil
Aviation Authority (CAA). Our ATOL number is 0025. Your holiday price includes the amount
of �1 per person as part of the ATOL Protection contribution (APC) we pay to the CAA. All
other holidays are bonded with the Federation of Tour Operators (FCO). When you buy an
ATOL protected air package flight from us, you receive a confirmation invoice from us (or
via our authorised agent through which you booked) confirming your arrangements and your
protection under our Air Travel Organiser�s Licence number 0025. In the unlikely event of
our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to
refund any money you have paid to us for an advanced booking. For further information
visit the ATOL website at www.atol.org.uk.
If you book through a Travel Agent they will act to pass information from you
to us and vice versa. They will also receive from you payment for your holiday. If
you book through a Travel Agent, any advice given to you by the Agent which is not based on
advice given by us to them is their responsibility. We do not accept liability if incorrect
advice is given to you in these circumstances.
Even if you book with a Travel Agent the contract for your holiday is with us,
not with the Travel Agent.
We recommend that before booking your holiday you or your Travel Agent contact
our reservations department by phone or Viewdata to check the most up-to-date price and
information in relation to the holiday you have chosen. The booking is definite once it is
confirmed either via Viewdata by your Travel Agent or by telephone by you or your Travel
Agent. Once the booking is confirmed a contract exists between us and all conditions become
binding on us both. If you have booked through a Travel Agent, at the same time as
confirming the booking you must complete and sign the booking form and declaration on page
325.
A deposit of �115 per person (plus insurance premium if appropriate) is payable
at the time of booking (or the full balance if booking within
10 weeks of departure). The person making the booking and signing the Booking
Authorisation form, if booking through a Travel Agent, guarantees payment to us of the
total cost of the holiday booked, and also does so on behalf and with the consent of all
others for whom the booking is completed.
The balance of the holiday cost must be paid no later than 10 weeks before
departure. If the deposit or balance is not received by the due date we reserve the right
to cancel the booking and apply cancellation charges as shown in section B. We do not
usually send reminders of monies owing. Bookings made from overseas incur a charge of �30
per booking to cover extra costs involved.
Payment by credit card
A charge of 2.25% will be made for each credit card transaction.
Price Policy
We reserve the right to increase or decrease brochure prices any time before
you book and to publish further brochure editions. Price increases may for example become
necessary because of fuel supplements and/or government action. We or your Travel Agent
will be able to tell you the up-to-date price of your chosen holiday and of any other
services advertised in this brochure before confirming your booking.
This brochure is published in June 2008 and is valid for bookings confirmed
from 18 June 2008. However, prices are based on currency exchange rates quoted in the
Financial Times World Currencies Table on 10 September 2007 and known costs on that date.
After booking, the price of your travel arrangements can be varied due to changes in
transportation costs, including fuel costs, dues, taxes or fees chargeable for services
such as landing taxes, embarkation or disembarkation fees at ports and airports, and
exchange rates. Also Government (UK and foreign) action such as changes in VAT or any other
Government imposed changes. However, there will be no change within 30 days of departure.
We will absorb and you will not be charged for any increase equivalent to 2% of
the price of your travel arrangements, which excludes insurance premiums and any amendment
charges. You will be charged for the amount over and above that, plus an administration
charge of �1 per person together with an amount to cover agents� commission. If this means
that you have to pay an increase of more than 10% of the price of your travel arrangements,
you will have the option of accepting a change to another holiday if we are able to offer
one (if this is of equivalent or higher quality you will not have to pay more but if it is
of lower quality you will be refunded the difference in price), or cancelling and receiving
a full refund of all monies paid, except for any amendment charges. We will consider an
appropriate refund of insurance premiums paid if you can show that you are unable to
transfer or reuse your policy. Should you decide to cancel for this reason, you must
exercise your right to do so within 14 days from the issue date printed on your final
invoice. Please note that travel arrangements are not always purchased in local currency
and some apparent changes have no impact on the price of your travel due to contractual and
other protection in place.
Our Prices Include:
All Holidays
� Accommodation and meal arrangements in resort as confirmed.
� Services of our resort representatives and local agents. (May not apply to A
la Carte bookings).
� Any non-optional special Christmas, New Year or Mardi Gras gala dinners
arranged by hoteliers, unless otherwise stated.
� Linen if compulsory (changed once per week) and end of let cleaning charges
for self catering apartments where specified.
� VAT
Air Holidays
+ �1 per person ATOL Protection Contribution (APC)
� The U.K. Air Passenger Duty of �10 to all European airport and �40/�80 to
USA/Canada/Japan airports depending on the overseas destination and booking class.
� Services of our UK and overseas airport representatives.
� Return flights with a baggage allowance of 15, 18 or 20 kilos (USA/Canada
scheduled flights: 2 pieces of luggage.)
Please note, there is a charge for skis/snowboard on all our charter flights,
see page 318.
� Snack/meal on outward and return flights according to the time of day. Some
scheduled/�no frills� airlines now charge for snacks/meals. Details with flight
documents.
� Return transfer between foreign airport and your hotel by coach (in some
cases minibus, taxi or rail). See page 319.
� All known airport and security charges in the UK and overseas.
� Fuel supplements as of 30 May 2008.
Car Holidays
� Return Ferry Crossings by short sea route for car and 5 passengers. See page
320.
� Inghams Motoring Pack containing a road map, GB sticker, etc.
� Services of our local representative.
Rail Holidays (France & Switzerland)
� Couchette & bedding in compartment of 6 on overnight French service.
� Return travel from London St. Pancras to Paris to join the overnight French
Snowtrain or independant day travel to Switzerland.
� Return transfer between Alpine station and your hotel by coach (or in some
cases minibus or taxi).
Chalets
The word �Chalet� in this section refers to both chalets and Chalet Hotels.
Chalet holiday prices are per person based on the quoted occupancy of the base room in each
chalet (these vary from chalet to chalet) and supplements and deductions are payable for
different room types and occupancies.
Chalet holiday prices include:
� Travel to/from the resort by your chosen method and route: please see the
applicable resort information and travel pages.
� Bed linen and towels and any applicable local taxes.
� Chalet catering as described by chalet classifications.
� The services of our chalet staff.
Self-Catering Apartments
Apartment prices are based on occupancy as described in the brochure. Any local
charges that may apply in some apartments are detailed on the resort pages and clients
should make provision for these, especially in the case of deposits which must be paid on
arrival (Credit cards are often not accepted).
Our Prices do not Include:
� Travel Insurance (see page 321).
� Supplement for piste closure insurance if insurance other than that arranged
by Inghams is taken (see page 321).
� Charge for carriage of client�s own skis/ snowboard on most Inghams charter
flights (see page 318).
� U.K. airport car parking (see page 318).
� Excess luggage charges of approx. �5 per kilo on European charter flights, �5
per kilo on European scheduled flights and approx �8 per kilo on Calgary charter flights.
The carriage of excess baggage cannot be guaranteed.
� Canada: Park Entrance Fee for all self-drive holidays to Banff, Lake Louise,
Kicking Horse, Jasper and Panorama approx CAN $125 per car per holiday.
� Car holiday supplements for long sea crossings or supplements if fewer than
5 persons travelling by car.
� Eurostar supplements for rail travel from London to France or
Switzerland.
� Any on board accommodation supplements on ferry crossings.
� Rail holidays - use of a private couchette compartment on overnight French
services if fewer than 6 people in party - meals and drinks en-route
� Any charge for use of bath/shower in some hotels where a standard room only
(with wash basin) has been booked.
� Any supplements or reductions indicated on the price panels for extra or
alternative facilities, meals or occupancy.
� Any supplements for optional gala dinners arranged by hotelier, to be paid
locally.
� Ski packs as detailed on relevant resort pages.
� Provincial and scheduled flight supplements, see pages 314-317.�
� Supplements for transfers with some flights (see Resort Travel Details),
Private transfers, Swiss Rail or the Fly Rail luggage system (see page 319).
� Supplements for insurance, upgrades, taxes, optional items or additional days
with car rental.
� Fuel costs for hired cars. See note on Car Hire on page 318.
� Additional charges that hotels may make for certain facilities such as sports
facilities, entry to swimming pools, saunas, garage parking, cots etc.
� Local expenses (e.g. resort taxes, linen if optional) for some self-catering
accommodation (see relevant resort pages).
Two-centre Holidays
Transfer between resorts for two-centre holidays is not included in the price
except in the USA and Canada as specified on page 319.
Additional Requests
If you have a special request please indicate so at the time of booking and we
will pass these on to the chalet/hotel. We must point out that these requests cannot be
guaranteed and any costs are payable locally.
Accommodation Only
We offer Accommodation Only in Andorra,
Austria, Canada, France, Italy, Lapland, Romania, Switzerland and USA. The
price of your chosen accommodation will be notified to you at the
time of booking. The amount of the discount
will depend on the accommodation and the departure date selected.
N.B. Transfers are not included and cannot
be provided.
B. Changes or Cancellations by You
Requests to change your booking after confirmation (e.g. transferring to a
different hotel, departure date or airport) may be made in writing or by telephone or
email, but we
are not bound to comply with such requests,
unless it is to substitute a party member
where that person is prevented from travelling (see below). If additional
people are added
to your booking they are added on the understanding that they have also
accepted these booking conditions.
Where we can meet a request for a change to your holiday we will issue a
revised holiday details/invoice to confirm this.
Cost of Changes
� Second and subsequent additions to ski packs or excursions after confirmation
will incur a charge of �4 per booking (�15 per booking if the addition is made 2-4 weeks
before departure).
� Prior to departure, any change to (other than additions) or cancellation of
pre-bookable items will incur an administration fee of �15 per person (max �45 per
booking).
� Pre-bookable items cannot be added or changed within 14 days of departure for
European destinations (21 days for North American holidays).
� In the event of cancellation of your holiday, the cost of pre-booked items
will be included in the calculation of cancellation charges and, subject to policy
conditions, should be reclaimed from your insurers.
� Special requests sent by us by fax/email are subject to a non-refundable
charge of �15.
� Addition or amendment of special requests which you would like passed to the
airline or accommodation - �5 (not possible within
10 days of departure)
� Name changes. No charge will be made for name changes notified to us within 2
weeks of the first confirmation. Thereafter, a charge of �15 (�25 if tickets have been
issued) will be made for each name change. However, different conditions apply for holidays
utilising scheduled flights. Reticketing charges by scheduled/low cost airlines in respect
of name changes made within 56 days of departure will incur cancellation charges on a scale
of �100 upwards. Some scheduled airlines may not permit flight or name changes and may
charge fees if a change is permitted. Please contact our administration department for
details.
� Other amendments will attract a charge of �15 per person (max �45).
Please note that all changes requested within
8 weeks of departure will attract cancellation charges (see cost of
cancellations below).
The only exception is where the change is to substitute a party member where
that person is prevented from taking their holiday. In this situation, that person may
transfer their booking to someone else provided we are notified not less than 7 days prior
to the scheduled departure date. An amendment fee of �25 per person (max �100) will be
charged as well as any scheduled/low-cost airline costs imposed (see above). Should the
number of persons travelling change, the price will be recalculated on the basis of the new
party size. Any increase in price per person payable as a result of a part cancellation
(eg. an under occupancy charge in an apartment, a sole occupancy charge or change in a
group reduction) will be indicated on the revised invoice.
Group discounts will not be increased as a result of additions to the group. If
the group size reduces, discounts will be reduced accordingly.
Cost of Cancellations
Cancellations can only be accepted in writing by letter, fax or email. We
recommend that you obtain proof of posting from your Post Office or send emails requesting
a �read receipt�. A cancellation confirmation/invoice will be sent within 7 days. If you do
not receive this you should contact our Admin Department on
020 8780 4455. The charges you incur, which are set out below, depend on when
we receive your written notification. Any amendment fees or insurance premiums cannot be
refunded and are payable in full. Note: If you have taken out insurance cover, you may make
a claim against your insurers if your cancellation falls within the terms of the
policy.
Period before scheduled
departure date within which notification is received by us:
More than 56 days
43 - 56 days��������������
29 - 42 days
22 - 28 days
0 - 21 days
Departure date/no show��������������
Charge as % of total holiday
cost including flight and room supplements, ski packs and all other extras.:
Deposit & Insurance
60%
70%
90%
100%
100%
C. Changes or Cancellations by Inghams
It is unlikely that changes (or cancellation) will have to be made to your holiday
but, because arrangements are planned many months in advance, we reserve the right to make
changes to brochure and holiday details both before and after you have booked your
holiday. We will notify you of such changes as soon as possible.
Significant Changes by Inghams
Where a significant change to an essential term of the contract becomes necessary,
we will inform you or your Travel Agent as soon as is reasonably possible if there is time
before your departure. A significant change is one that we make to your holiday
arrangements before departure that involves changing your UK departure airport (except as
between Gatwick/ Heathrow/London City/Luton/Stansted), your departure date or time by more
than 12 hours, your resort or your hotel/ apartment/chalet to that of a lower official
rating, key symbol, or chalet rating CCCC (except in the case of curtailment as dealt with
in the section on Force Majeure). These are only illustrations of significant changes and
there may be other changes which constitute significant changes.
To enable us to determine whether other changes may constitute a significant
change, you must advise us in writing at the time of booking of any particular facilities
which are fundamental to your holiday. You will have the choice of either
a) accepting the changed arrangements as notified to you (and receiving a refund in
respect of a lesser price) or
b) purchasing another holiday from us and paying or receiving a refund in respect
of any price difference or
c) cancelling your holiday and receiving a full refund of all monies paid.
In the event of a significant change, we will in addition pay you compensation as
follows (except where the change is a result of those circumstances listed under Force
Majeure):
More than 56 days before departure������������� Nil
43 to 56 days before departure�������� ���������� �10
29 to 42 days before departure������� ����������� �20
22 to 28 days before departure������� ����������� �30
0 to 21 days before departure�������� ������������ �40
A pro rata payment will apply where child/group discounts/special offers have been
given.
No compensation is payable in the case of minor changes.
Force Majeure
Compensation payments do not apply to changes, cancellations or curtailment caused
by reason of war or threat of war, riots, civil strife, terrorist activity, industrial
disputes, natural and nuclear disaster, fire, World Health Organisation or Foreign Office
advice, adverse weather conditions, closure or congestion of airports or ports,
cancellation or changes of schedules by scheduled airlines, epidemics or outbreaks of
illness and all similar events beyond our control. Further, we cannot accept responsibility
where the performance or prompt performance of our contract with you is prevented or
affected as a result of such circumstances beyond our control.
IATA, CAA, ATOL Protection & Flight times
The responsibility of IATA Airlines in connection with the holidays advertised in
this brochure on scheduled services is limited to the carriage of passengers and their
baggage in accordance with the conditions of carriage of the participating airline.
All charter arrangements are subject to the granting of licences by the Civil
Aviation Authority and Continental Authorities, and any conditions imposed by them.
Inghams, and our airlines, plan flights up to a year in advance.
All times are approximate until confirmed on your flight ticket 3 weeks before
departure.
Flight Delays/Changes
Most flights operate on time, but in the event of a delay we will do our best to
arrange for the airline�s agents to provide, if practical in the circumstances and given
the airport involved: refreshments appropriate to the time of day for delays over three
hours; overnight accommodation for delays over 12 hours extended beyond midnight subject
to local availability and operational suitability.
It may also be necessary before departure from the UK or overseas to alter the
airline, aircraft or flight timings (by less than 12 hours) or your airport of destination
for operational reasons.
Where such changes occur it is not possible to transfer to another holiday or to
cancel without incurring normal cancellation charges. Please note that carriers such as
airlines used in this brochure may be subject to change. Such a change is deemed to be a
minor change- other examples of minor changes include alterations to your outward/return
flights by less than 12 hours and changes to aircraft type. The above is without prejudice
to your rights under the European Denied Boarding Regulations 261/2004. In accordance with
EU Directive (EC) No. 2111/2005, Article 9, we are required to bring to your attention the
existence of a �Community list� of air carriers that are subject to an operating ban within
the EU. The list is available for inspection at
http://ec.europa.eu/transport/air-ban/list_en.htm
BOOKING CONDITIONS continued.
In accordance with EU regulations we are
required to advise you of the actual carrier
operating your flight/connecting flight/transfer. We do this by listing carriers to
be used or likely to be used on pages 316-319 of this brochure.
Any changes to the actual airline after you have received your tickets will be
notified to you as soon as possible and in all cases at check-in or at the boarding
gate.
Very rarely, we may be forced by adverse
weather conditions (not necessarily in your own resort) and other �force majeure�
situations to terminate your holiday before the due date or time and/or make alternative
arrangements for your return journey. This is extremely unlikely but if this situation does
occur, we regret we will be unable to make any refunds (unless we obtain any refunds from
our suppliers), pay you any compensation or meet any costs or expenses you incur as a
result. If you decide not to purchase the insurance that we offer and we
incur costs and expenses in making these
changes or terminating your holiday, if and
when asked to do so, you must transfer to us
any rights you have against your own insurer in respect of costs and expenses
incurred in
making changes to or terminating your holiday owing to adverse weather conditions.
You must also cooperate fully with us if we want to enforce any rights which are
transferred.
Cancellation by Inghams
We reserve the right in any circumstances to
cancel your holiday and all holidays we operate are subject to a minimum number. In
no case will we cancel your holiday less than 10 weeks before your departure date except
for reasons of force majeure or failure by you to pay the final balance. Where we are
unable to provide the holiday booked, we will return to you all monies paid, or offer an
alternative holiday of comparable standard and (if the cancellation occurs within 10 weeks
of departure) compensation shown in the table in this section of the conditions.
Behaviour
We reserve the right at our absolute discretion to terminate without notice and
liability the holiday arrangements of any person whose behaviour is such that it is likely,
in our reasonable opinion or that of any accommodation owner or manager, airline pilot or
other person in authority, to cause distress, danger, damage, or annoyance to other
customers, employees, property or to any third party. If any person or persons are
prevented from travelling because in the opinion of any person in authority they appear
unfit to travel or likely to cause discomfort or disturbance to other customers or
passengers, our responsibility for the person or persons holiday will then cease. In all
cases full cancellation charges apply and we will be under no obligation whatsoever for any
cost incurred.
Our Liability
We promise to make sure that all parts of the
holiday we have agreed to arrange as part of
our contract are provided with reasonable skill and care and in accordance with
that contract. We also accept responsibility for what our employees, agents and suppliers
do or do not do. However, please note that we will not be liable for any injury, illness,
death or consequent losses suffered by your or any
member of your party unless you are able to
prove that such injury, illness, death or
consequent losses was caused by a lack of
reasonable care and skill on the part of ourselves or our suppliers. And in all
claims of whatever nature we will not be liable where the alleged loss or damage results
from any of the following:-
(a) the fault of the person(s) affected or any
member(s) of their party or
(b) the fault of a third party not connected with the provision of your holiday
which we could not have predicted or avoided or
(c) an event or circumstances which we or the supplier of the service(s) in
question could not have predicted or avoided even after taking all reasonable care (see
Force
Majeure).
(d) the fault of anyone who was not carrying out work for us (generally or in
particular) at the time.
In addition, we will not be responsible (i) where you do not enjoy your holiday or
suffer any problems due to something about which you did not tell us when you booked your
holiday and where the problems you suffered did not result from any breach of our contract
or other fault of ourselves, our suppliers or agents (ii) where any losses, expenses, costs
or other sum you have suffered relate to any business.
Please note, we cannot accept responsibility for any services which do not form
part of our contract. This includes, for example, any additional services or facilities
which your hotel or any other supplier agrees to provide for you where the services or
facilities are not advertised in our brochure and we have not agreed to arrange them. The
promises we make to you about the services we have agreed to provide or arrange as part of
our contract - and the laws and regulations of the country in which your claim or complaint
occurred
- will be used as the basis for deciding whether the services in question had been
properly provided. If the particular services which gave rise to the claim or complaint
complied with local laws and regulations applicable to those services at the time, the
services will be treated as having been properly provided. This will be the case even
if the services did not comply with the laws and regulations of the UK which would
have applied had those services been provided in the UK. In respect of travel by air, sea
and rail, our liability will in all cases be limited as if we were carriers under the
appropriate
Conventions, which include:- The Athens
Convention, The Montreal Convention and the Berne/Cotif Convention.
In all cases except where personal injury, illness or death results, our liability
is limited in total to twice the holiday price of the person(s) affected.
Ski Guiding �Meet The Pistes�
Ski/Snowboard guiding is offered to our
customers as a free service. It is the customer�s responsibility to judge their own
ability. Customers should be able to ski down red runs confidently. It should be noted that
in order that we comply with Local Laws & Regulations, this ski guiding service does
not form part of your holiday contract with ourselves or similarly, any part of your
holiday cost. Inghams reserves the right to restrict or curtail this free service at
any
time. All customers join in this activity at their own risk. Inghams can not be
held responsible for any accident or injury sustained by the customer when following a ski
guide. Should the ski guiding service become totally unavailable at any point in your
holiday, Inghams cannot and will not be held liable. As there are a limited number of
places, these will be subject to availability and offered on a first-come, first-served
basis. Please note that the Guiding will be subject to operational suitability.
Hazardous Activities
If you choose to participate in any of the various sports/activities available in
many ski-resorts e.g. snowmobiling, bobsleigh etc, please note that some of these are
classified as hazardous activities and may not be covered by your holiday insurance. You
should check with your insurance company before departure for advice on these, but any
participation is at your own risk.
Assistance
Should you suffer, through misadventure, illness, personal injury or death whilst
on holiday as a result of an activity not part of the holiday arrangements made by us or
not purchased locally through us we will offer you all reasonable assistance in pursuing
any claim you intend making against the offending party. This includes advice and guidance
and may include a contribution towards initial legal costs and expense which in our opinion
are reasonable
and appropriate in the circumstances.
All assistance (monetary or otherwise) is
provided subject to a maximum total cost to
Inghams Travel of �5,000 per booking form and assistance must be requested within
90 days of the date of misadventure. Furthermore you must undertake to assign to ourselves
any costs recovered in the event of a successful claim against the third party or there
being an appropriate insurance policy in force.
Conditions of Carriage
Transport by aircraft, ship or coach is subject to the conditions of carriage of
the relevant
carrier. These conditions of carriage which are often subject to international
agreements, may limit or exclude the carrier�s liability to you. Flight timings, routings
and carriers listed in this brochure are subject to change as a result of airline
procedures and these details are given for guidance only. Final details will be shown on
your ticket.
D. Brochure Accuracy
Our brochure is prepared many months before the ski season commences and although
every effort is made to ensure complete accuracy, it is inevitable that some of the prices
or details contained within this brochure may have changed since the brochure was printed.
We will inform you of any changes that we become aware of, either directly or through your
travel agent. However, we do limit the advice to what we feel is an important part of our
contract or which we feel will greatly affect the enjoyment of your holiday.
To enable us to fulfil this, we would ask you to advise us of any particular
facilities that are important to you at time of booking your
holiday. Some facilities and excursions may not be available at certain times due
to poor
weather, lack of support or if it is the beginning or the end of the season. This
may include ski lifts, apr�s ski facilities or hotel facilities.
Hotels may make charges, payable locally,
for such facilities.
Many pictures are included for their
pleasantness and general relevance. Pictures
that refer to specific hotels or features are
captioned as such. Where a property is
described as having skiing to/from the door,
this is subject to the snow conditions at the
time and the individual skier�s ability.
E. Accommodation
Extra to allocation rooms
At each of the properties featured in this
brochure we have an allocation of
rooms/apartments at contract rates and
conditions. When this allocation is full it may
be possible for us to apply for additional rooms but these may not always be
offered to us at �contract� rates and therefore a supplement may apply. This may also occur
if we are asked to obtain rooms of a type/ standard not included in our normal
allocation.
Hotels and Pensions
In certain locations, particularly in Austria,
Slovenia and Switzerland, a twin is commonly accepted as referring to two separate
mattresses and duvets contained in one large frame.
Most hotels have rooms that will take an extra bed if required. These extra beds
may be bunk beds, fold-away beds or sofa beds. For your guidance, rooms that will take more
than one extra bed are indicated on the price panel. Where an extra bed is added this may
limit the space available. Rooms with extra beds are still bookable for two person
occupancy although, in this case, the hotelier may allocate a standardsized twin bedded
room without extra beds. When annexes are used, these may be directly owned and controlled
by the hotel or contracted in private homes. They will be within walking distance of the
hotel. Single rooms do not always match up either in size or facilities to twin bedded
rooms. Please note that in some properties, lifts may not directly service all floors &
access to and from these floors may be by stairway only.
Lapland
Where accommodation in Lapland has a
mezzanine sleeping area, this area may be
accessed by steep stairs and without a stairgate.
United States and Canada
Most twin rooms have two double beds and, in many cases, hotels allow up to four
person
occupancy in these rooms. This arrangement is not suitable for four adults but
represents good value for parents who do not mind sharing with their children. Sometimes an
extra �roll-away� bed may be added at an extra cost payable locally. Please note:
(1) Some hotels have rooms of the same
category with either 1 double bed for
2 persons or 2 double beds for 2-4 persons.
Where this is the case, prices are based on
4 persons sharing a room with 2 beds and
supplements are payable for 2 persons in a
room. The two person occupancy supplement will usually be the same for a room with
one double bed as for a room with two double beds.
(2) In hotel bedrooms and apartments,
wardrobe and dining table space is
sometimes restricted.
(3) Almost all hotels now offer a choice of
smoking and non-smoking rooms. Requests
for a preferred type should be made at time
of booking but cannot be guaranteed.
Chalets
� Children are accepted in all chalets if they are booked on an exclusive basis,
but there are no restrictions in our Chalet Hotels - see page 311 for details. It is
essential that the ages of children are advised at the time of booking.
� In our Lapland chalets, children are accepted on a non-exclusive basis on
weeks
commencing 2 and 9 December only.
� If separate bookings are sharing a chalet we are not able to disclose any details
about other guests.
� �Private Facilities� are not necessarily �en suite�.
� Chalets are not normally available for
occupation until 16.30 hrs on the day of arrival.
We reserve the right to move bookings of up to 4 clients to an alternative chalet
in the same resort in the event that there are no other bookings in the original chalet.
More comprehensive details are given on pages 310-311.
Self-catering Accommodation
Please note that early departures may mean
that it will not be possible to check apartments before departure. Deposit refunds
may therefore be made after your return, less any deductions for damage and for
apartments/kitchens that have not been
cleaned. It should also be noted that because
apartments need to be checked, they may not
be available to arriving clients until mid/late
afternoon. Clients arriving late on Saturday
should bear in mind that food shops may be
closed on Sunday.
Layout descriptions tend to be for typical
apartments, but some apartments may vary in layout. A cabin is generally a sleeping
area that is not fully enclosed and that cannot be
described as a complete bedroom. It may also be an internal room without windows.A
duplex or loft apartment is split-level with beds on an open mezzanine.
Dimensions
Dimensions of rooms in hotels or apartments
when quoted normally include the bathroom
and the balcony area and are approximate.
Star Categories/Country Standards
Official star ratings, where available are shown at the foot of each property
description. They are primarily intended to give a guide to the range of facilities and
services available in each property. 2 and 3 star properties generally have a more limited
range of facilities and services than is available in 4 and 5 star properties. We also
show our own rating of each property alongside the property name and above its
description. These ratings are based not only on official ratings but also on our own
inspections of properties as well as on customer feedback as expressed in our
questionnaires. Our star rating is indicated by a black star ranging from ??to ? ? ? ? ?.
In some cases we award an additional half star ?where we believe a hotel offers better
facilities and services than its official rating would suggest. Conversely we may have
downgraded an hotel to give a truer representation of the services and facilities offered.
In general the overall standard of services and facilities can sometimes vary within star
categories. For example, an officially rated 4 star property may only possess 3 star
standards (and vice versa) despite having an extensive range of services and facilities.
This is because of the many different criteria that are used from country to country to
assess star ratings. Please note these criteria can differ significantly to those used in
the UK by motoring and other organisations and UK ratings should not therefore be compared
to those overseas.
For example, few tourist authorities include an assessment of culinary performance
in their ratings. When considering a two or three centre holiday it is advisable to choose
hotels of the same rating, although it should be borne in mind that standards do vary from
region to region and country to country, for the reasons given above. Official star ratings
are not quoted for accommodation in Lapland, the USA and Canada as there are no standard
nationwide rating systems. In certain instances, hotels and pensions in Austria do not have
official star ratings, mainly due to taxation reasons, rather than levels of standard.
Ratings given are our own based on our own hotel inspections and customer feedback.
Self-catering apartments and chalets do not have official ratings, but have been assessed
by us. Our opinion of the level of comfort and facilities offered is indicated by CCCC
symbols for chalets and Chalet Hotels.
Meal Arrangements
If you book half board the first meal you will
receive will be dinner on the day of your arrival in the resort and the last meal
will be breakfast on the morning of your departure from the resort. Clients arriving late
at an hotel will normally receive a cold meal. A Valongside a hotel description indicates
that it is a suitable choice for vegetarians. At peak times, some hotels may choose to seat
clients together on larger tables.
F. Complaints
If you have reason to complain:
1. If you have a problem during your holiday,
please inform the relevant supplier (e.g. hotelier) and our resort representative
immediately who will endeavour to put things right.
2. If the problem cannot be resolved you must complete a Customer Relations Report
Form and the client listed as the lead name on the booking should send it with an
accompanying letter (quoting booking reference) within 28 days of your return from holiday
to: Customer Relations, Inghams,
10-18 Putney Hill, London SW15 6AX.
In all other cases, we recommend that only
the lead name on the booking should write to
us, in order to avoid any unnecessary delay in
our response. Subsequent correspondence must be followed up in writing within 6
weeks of your receiving a full reply from us.
Investigation can take up to eight weeks. If
you fail to follow these simple procedures we will have been deprived of the
opportunity to investigate and rectify your complaint whilst you were in resort and this
may affect your rights under this contract.
3. Disputes arising out of, or in connection with, this contract which cannot be
amicably
settled may (if you so wish) be referred to
arbitration under a special scheme arranged
by the Association of British Travel Agents
(ABTA) but administered independently by
the Chartered Institute of Arbitrators. The scheme (details on request from
ABTA,
68-71 Newman Street, London WIT 3AH),
provides for a simple and inexpensive method of Arbitration on documents alone,
with restricted liability on you in respect of
costs. The scheme does not apply to claims
greater than �5,000 per person or �25,000
per booking form or to claims which are
solely or mainly in respect of physical injury
or illness or the consequences of such injury
or illness. If you elect to use the scheme,
written notice requesting arbitration must be
made within 9 months after the scheduled
date of return from holiday.
G. DATA PROTECTION
Privacy Policy
In order to process your booking and to ensure that your travel arrangements run
smoothly and meet your requirements we need to use the information you provide such as
name, address, any special needs/dietary requirements etc. We take full responsibility for
ensuring that proper security measures are in place to protect your information. We must
pass the information on to the relevant suppliers of your travel arrangements such as
airlines, hotels, transport companies etc. The information may also be provided to security
or credit checking companies, public authorities such as customs/immigration if required by
them, or as required by law. Additionally, where your holiday is outside the European
Economic Area (EEA), controls on data protection in your destination may not be as strong
as the legal requirements in this country. We will not, however, pass any information onto
any person not responsible for part of your travel arrangements. This applies to any
sensitive information that you give to us such as details of any disabilities, or
dietary/religious requirements. If we cannot pass this information to the relevant
suppliers, whether in the EEA or not, we cannot provide your booking. In making this
booking, you consent to this information being passed on to the relevant persons. We will
confirm the details we hold about you on request. Please note that where information is
also held by your travel agent, this is subject to your agent�s own data protection
policy.
Marketing
We do not share any information with third
parties (except with other Hotelplan companies, but we would like to hold your
information, where collected by us, for our own future marketing purposes (for example to
inform you of promotional offers or to send you our brochures). If you do not wish to
receive such approaches in the future, please inform us as soon as possible. Please note:
Telephone calls may be monitored for training purposes.
For further information visit ATOL website at www.atol.org.com
Holidays and prices shown supersede those shown for the same period in any other Mosaic
Holidays publication.
(c) Copyright reserved. Date of issue: March 2004.
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