Concert tickets FAQs

Back to help homepage

    Concert tickets FAQs

  • When will I receive my tickets?
  • If my tickets are to be collected at the Box office, what do I need to bring?
  • How will I receive my tickets if I have an overseas address?
  • How do I change my Address details?
  • Why do I need to pay Special Delivery charges for my tickets?
  • What are the charges for postage?
  • Am I able to cancel my booking?
  • What happens if my event is cancelled or postponed?
  • Can you confirm my seat numbers?
  • Why is there a maximum ticket limit for some events?
  • How do I know if my booking has gone through?
  • Concert tickets FAQs

    When will I receive my tickets?

    Tickets will be sent out as soon as possible. If you have not received your tickets please wait until five days before the date of the show you are attending before contacting us. Often tickets will not be sent out until closer to the date of the event for security reasons. If you have made your booking less than five days before the event, your tickets will be available for collection on the night of event at the box office unless you are informed otherwise.

    If my tickets are to be collected at the Box office, what do I need to bring?

    You will need to bring confirmation email and the credit card that the tickets were purchased with, some venues may request additional photo id.

    How will I receive my tickets if I have an overseas address?

    We do not send tickets outside of the UK. Any tickets purchased from a non UK address will automatically marked to collect at the box office on the night of event.

    You will need to bring the confirmation email and the credit card that the tickets were purchased with.

    How do I change my Address details?

    Address details can be updated in the your account section. Also, customer services need to be contacted with the updated address using enquiries form.

    Why do I need to pay Special Delivery charges for my tickets?

    This is because most general admission and some reserved seat tickets are unable to be duplicated in the event of being lost or stolen. Tickets are sent by special delivery to ensure that they are sent to the correct address, signed for and delivered within 24 hours of dispatch, all items sent by special delivery are traceable.

    What are the charges for postage?

    Special Delivery is £4.95
    First Class is £1.25
    First Class Recorded Signed For is £1.95

    Am I able to cancel my booking?

    Refunds are only normally available in the event of the performance being cancelled, rescheduled or relocated.

    What happens if my event is cancelled or postponed?

    If a concert is cancelled or postponed, we will send an email detailing the change and what you will need to do. In most cases you will be eligible for a refund or exchange.

    Can you confirm my seat numbers?

    We try to give as much information as possible at the time of booking. However we are unable to confirm seat numbers we are working towards being able to offer this in the future.

    Why is there a maximum ticket limit for some events?

    This is a measure put in place by the promoter & the venues in order to ensure the fair & equal distribution of tickets.

    How do I know if my booking has gone through?

    When you have completed all the necessary steps on the website, you should receive a confirmation email to the email address you provided within one hour of the booking being made. Please contact us if you do not receive this email.

    Back to top