General queries

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General booking enquiries

How do I contact lastminute.com directly?
If you need to contact us about an order you have already placed, please log in to the Self Service section of the lastminute.com website. The Self service section allows you to check your order details, and to contact us by following the relevent links.

Please note: you will need your email address used when you made the booking and your password. If you have forgotten your password please Click Here.

If you need to contact us about making a booking you can contact us through the Booking Enquiries form. If you have made a booking over the phone with one of our Sales Executives, or you cannot see your order within the Self Service section please contact us using the General Enquiries Form

What happens if I haven't received a confirmation email?
The self service section allows you to check your details and re-send the confirmation email.

If you have not received your confirmation email within 4 hours of making a booking, please check your deleted items / 'Junk Mail' folder.

Most email accounts offer an unwanted mail filter service to protect you from junk mail, and it is possible that your confirmation has been mistakenly filtered by this service. We would also advise that you change your filter settings to allow lastminute.com mail through.

Can I change details of my booking?
If you've made a mistake completing your order, you want to return a gift or if something just doesn't look right on your confirmation email, please contact us using our self service area.

How do I know if my booking is confirmed?
When you complete your booking, which will happen after you have submitted your credit card details and pressed the "buy now" button, you will reach a confirmation page on the website. Your booking is only complete once you reach this confirmation page.

You will also be sent a confirmation email shortly afterwards.

Both the email and the confirmation page contain the details and price of your order, along with your order number. You should quote this order number if you need to get in touch with us, as it will help us identify your order quickly.

If you do not see the confirmation page or receive the email, your booking may not have been confirmed. You can contact us using our General Enquiries form; to check this.

There is a mistake in my confirmation
If you see a mistake in your confirmation email, please contact us using Self Service. One of our agents will be happy to help sort it out.

What payments do you take?
We accept Mastercard and Visa for everything, and American Express and Switch for some items. This is dependent on the particular supplier of the product/item you wish to purchase. Please note however that we do not accept Electron or Solo cards at present.

Registration and personal details

I've forgotten my password
If you have forgotten your password please Click Here and we'll send your password to your email address.

I want to change my password
If you want to change your password please click here and enter your current user name and password. You will be given the option to change your personal details.

I want to change my credit card details/and or address
If you want to change your credit card details or address click here and enter your current user name and password. You will be given the option to change your personal details.

I want to change my login email address
To change your login details, go to change my details on the left hand menu. After logging in, you can select change my email address from the main menu.

To change your newsletter email address you can click here.

Other information

What do I do if I have a complaint?
We're very sorry if you are unhappy with any part of your experience with lastminute.com. If you would like to make a complaint, please write to us at the address below. (Please remember to quote your order number and your email address)

lastminute.com Customer Relations Department
Victoria Gate
Chobham Road
Woking
Surrey
GU21 6JD

Or send your complaint to us via our Complaints Form.

Can I use other lastminute.com sites?
Just click on the relevant country flag in the top right corner of the website homepage. All sites are in local languages and prices - they are not just translations of the UK site, they are websites based in the country itself with locally sourced deals. This is especially useful if you wish to check flights leaving from other countries.

How do I check it is safe to travel to my holiday destination?
If you are worried about safety in a holiday destination please check the Foreign Office website for the most up to date travel information. Click here and select a country.

If this page has not answered your questions and you have an emergency with an existing order, please use Self Service to contact our customer services department for the quickest reply.

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