United Kingdom
London Heathrow Airport, 234 Bath Road, Harlington, Middlesex UB3 5AP, UK
44
0870 000 0123
(0)20 8745 4290
lhr3feedback@baa.com substitue 1, 2 or 4 after lhr to contact Heathrow's other terminals.
www.heathrowairport.com
The airport is located 24km (15 miles) west of London
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
4
A new Terminal 5 is currently under construction. The Tube station at Terminal 4 is closed until September 2006 (with a replacement bus service in use from Hatton Cross). This is due to the extension of the Tube line to the new Terminal 5.
Terminals 1, 2 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1, 2 and 3, and Terminal 4, which is located on the south side of the airport, is free on the Heathrow Express train (journey time: 8 minutes).
Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).
Several car parks are available. Each terminal has its own short-stay parking lot, operated by NCP (tel: (0)870 606 7050; website: www.ncp.co.uk) in Terminals 1, 2 and 3, and by APCOA in Terminal 4. A free shuttle service travelling between the terminals and the long-term and business car parks is provided. Parking can be booked online via the website or by telephone (tel: (0)870 000 1000). Valet parking is available at all four terminals; CPS provides chauffeured parking (tel: (0)870 411 1118; website: www.parkwithcps.com). Disabled drivers can request assistance from customer service staff at the car parks. Motorbikes can park free of charge at designated areas at each terminal.
Alamo, Avis, Enterprise, Europcar, Hertz and National are all represented at each terminal.
Rail: Train: The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: (0)845 600 1515; website: www.heathrowexpress.com). Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. From London King’s Cross Station, served by the A2 Airbus service (see below), passengers can connect with mainline train services to the north of England and to Scotland. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Underground: The airport is also on the London Underground’s Piccadilly Line, which can take passengers into central London. For more information, call the Underground travel information line (tel: (0)20 7222 1234; website: www.tfl.gov.uk/tube). Road: Taxi: London’s licensed black cabs serve London Heathrow Airport and are available outside all the terminals. Limousine: Chauffeur-driven cars operated by Burgundy Global can be hired (tel: (0)800 013 1313 or (0)20 8831 2000). Bus: Numerous local buses stop at the central bus station and Terminal 4. Bus services include the A2 Airbus shuttle (website: www.airbus.co.uk) from all four terminals to London King’s Cross railway station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: (0)870 608 2608). Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: (0)870 575 7747; website: www.nationalexpress.com) is the major service provider.
Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.
Money and communications: There are ATMs and bureaux de change facilities throughout the airport, as well as post offices in Terminals 2 and 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Webpoints are available in Terminal 4. Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport. Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions. Luggage: Left-luggage offices can be found in each terminal, whilst lost property can be reclaimed from the Airport Lost Property Office (tel: (0)20 8745 7727). Other facilities: These include a chapel, showers, a visitor centre (tel: (0)20 8745 6655) and a health centre (tel: (0)20 8745 7047).
Wall-mounted credit-card-paid fax machines are available throughout the airport. Wireless Internet access is available in the Departures lounges of all terminals. The Business Centre, in the Queen’s Building (tel: (0)20 8759 2434) offers 20 meeting rooms, a conference suite seating up to 60 delegates, meeting refreshments and business support facilities including workstations, online computers, faxes, photocopiers, videoconferencing and audiovisual equipment. Showers are also available. There are several airline, business and executive lounges in all terminals.
Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (0)20 8745 7495). Detailed access information is also available on the airport’s website. There is a Minicom information line for the hard of hearing (tel: (0)20 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops. Reserved seating and disabled toilets are also available in all terminals. Wheelchairs push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (0)20 8745 6011 or 5727). Assistance is also available by using the telephones at the various help points situated throughout the airport. Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel. The Help Bus (tel: (0)20 8745 6261) is a free wheelchair-accessible bus service that operated between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.
The Hilton Heathrow (tel: (0)208 759 7755) is a short walk over a bridge from Terminal 4. Nearby hotels include the Holiday Inn London Heathrow (tel: (0)20 8990 0000), Marriott London Heathrow (tel: (0)20 8990 1100), Novotel London Heathrow (tel: (0)1895 431 431), Radisson Heathrow (tel: (0)20 8759 6311), Berkeley Park Apartments (tel: (0)870 400 8922), Ramada Jarvis Heathrow (tel: (0)20 8897 2121) Renaissance Heathrow (tel: (0)20 8897 6363), Thistle London Heathrow (tel: (0)20 8759 2400), Comfort Inn Heathrow (tel: (0)20 8573 6162) and the Sheraton Skyline Hotel (tel: (0)20 8759 2535). The Hotel Hoppa transfer bus service runs frequently between Terminals 1, 2 and 3 and the main nearby hotels, while the Hotelink bus offers a door-to-door service to London hotels. Hotel reservations can be made at the British Hotel Reservation Centre desks in the Arrivals halls of each terminal; passengers can also use the 24-hour booking line to arrange accommodation (tel: (0)208 759 8797 or (0)800 783 4020).
London
London Heathrow Airport
England
Thailand
Bangkok International Airport, 222 Moo 10 Vibhavadi Rangsit Road, Don Mueang, Bangkok 10210, Thailand
66
(0)2 535 1111 or 535 1004 or 535 1456
(0)2 535 4061 or 502 3846
aatpr@airportthai.co.th or aotpr@airportthai.co.th
www.airportthai.co.th
The airport is located 24km (15 miles) north of Bangkok
GMT + 7
3
Free shuttle buses connect all three terminals.
The main road linking the airport to central Bangkok is the Vibhavadi Rangsit Road; it is also possible to travel into Bangkok via faster toll-motorways.
A car park is located in the basement of International Passenger Terminal 1; in addition, there is a seven-storey car park next to International Passenger Terminal 2 and a three-storey car park in front of the Domestic Passenger Terminal.
Avis is located in the first floor meeting hall in Arrivals, between International Passenger Terminals 1 and 2. Other car hire companies, including Budget, have desks in the Arrivals area in the Domestic Passenger Terminal.
Rail: Trains run to Bangkok from Don Muang Station, opposite the airport, to Hua Lumpong Railway Station in central Bangkok, from where trains to destinations throughout the country can connect. Road: Taxi: Licensed metered city taxis (with black and yellow plates) can be flagged down outside Departures; passengers should make sure that the meter is switched on and never used unlicensed taxis. It is a good idea to have the destination required written in Thai. Limousine: Thai Airways International Public Company offers a limousine service. Bus: Air-conditioned airport buses leave from the front of the Terminal 1 Arrivals area; destinations served include several city hotels, the Grand Palace, Sukhumvit and Bangkok Railway Station. Regular public buses also run to Bangkok Railway Station, Silom Road and the Southern and Eastern Region bus terminals.
Airport information counters are located in all Arrivals and Departures halls. The Tourism Authority of Thailand counters are located in the Arrivals halls .
Money and communications: Banks, bureaux de change and ATMs can be found throughout the terminals. A postal and telecommunications service is also available at the airport in all three terminals. Mobile phone hire is available in the International Passenger Terminal 1. Eating and drinking: Various restaurants, snack bars and fast-food outlets offer a wide variety of international cuisine in all terminals. Shopping: There are several gift and souvenir shops, as well as a duty-free shopping in the International Passenger Terminals. Luggage: Left-luggage facilities are available in all terminals. Other facilities: These include medical emergency clinics, chemists, a laundry, a baby care room, Muslim prayer rooms and entertainment areas.
The airport has a business centre providing telephone, fax, computers and meeting rooms; a conference room is available to hire too. Internet services are provided in the CIP business lounges in the International Passenger Terminals. There are also VIP rooms. The Amari Airport Hotel (tel: (0)2 566 1020; website: www.amari.com) also offers business facilities, including a 24-hour business centre, Internet and e-mail service, banqueting and conference facilities, as well as a ballroom that can accommodate up to 1,000 people.
Facilities for disabled travellers include lifts, accessible toilets and an electric car for transport around the terminals. Passengers requiring special assistance should inform their airline at the time of booking. Car parking for disabled travellers is also available.
The Amari Airport Hotel (tel: (0)2 566 1020; website: www.amari.com) is situated opposite the airport, connected by an air-conditioned footbridge. The Thai Hotel Association (tel: (0)2 996 7725/7 or 504 3880; website: www.thaihotels.org) has reservation desks in all terminals. Most major hotels are served by courtesy minibus routes; nearby hotels include Asia Airport Hotel (tel: (0)2 992 6999), Quality Suites Bangkok Airport (tel: (0)2 982 2022) and the Banyan Tree Bangkok (tel: (0)2 679 1200).
Bangkok
Bangkok International Airport
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