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London Heathrow Airport

Airport Information

Country

United Kingdom

Address

London Heathrow Airport, 234 Bath Road, Harlington, Middlesex UB3 5AP, UK

Country Code

44

Telephone

0870 000 0123

Fax

(0)20 8745 4290

E-mail

lhr3feedback@baa.com substitue 1, 2 or 4 after lhr to contact Heathrow's other terminals.

Website

www.heathrowairport.com

Location

The airport is located 24km (15 miles) west of London

Time Zone

GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)

Number of Terminals

4

Airport News

A new Terminal 5 is currently under construction. The Tube station at Terminal 4 is closed until September 2006 (with a replacement bus service in use from Hatton Cross). This is due to the extension of the Tube line to the new Terminal 5.

Transfer between Terminals

Terminals 1, 2 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1, 2 and 3, and Terminal 4, which is located on the south side of the airport, is free on the Heathrow Express train (journey time: 8 minutes).

Driving Directions

Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).

Car Parking

Several car parks are available. Each terminal has its own short-stay parking lot, operated by NCP (tel: (0)870 606 7050; website: www.ncp.co.uk) in Terminals 1, 2 and 3, and by APCOA in Terminal 4. A free shuttle service travelling between the terminals and the long-term and business car parks is provided. Parking can be booked online via the website or by telephone (tel: (0)870 000 1000). Valet parking is available at all four terminals; CPS provides chauffeured parking (tel: (0)870 411 1118; website: www.parkwithcps.com). Disabled drivers can request assistance from customer service staff at the car parks. Motorbikes can park free of charge at designated areas at each terminal.

Car Hire

Alamo, Avis, Enterprise, Europcar, Hertz and National are all represented at each terminal.

Public Transport

Rail: Train: The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: (0)845 600 1515; website: www.heathrowexpress.com). Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. From London King’s Cross Station, served by the A2 Airbus service (see below), passengers can connect with mainline train services to the north of England and to Scotland. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Underground: The airport is also on the London Underground’s Piccadilly Line, which can take passengers into central London. For more information, call the Underground travel information line (tel: (0)20 7222 1234; website: www.tfl.gov.uk/tube). Road: Taxi: London’s licensed black cabs serve London Heathrow Airport and are available outside all the terminals. Limousine: Chauffeur-driven cars operated by Burgundy Global can be hired (tel: (0)800 013 1313 or (0)20 8831 2000). Bus: Numerous local buses stop at the central bus station and Terminal 4. Bus services include the A2 Airbus shuttle (website: www.airbus.co.uk) from all four terminals to London King’s Cross railway station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: (0)870 608 2608). Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: (0)870 575 7747; website: www.nationalexpress.com) is the major service provider.

Information and Help Desks

Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.

Airport Facilities

Money and communications: There are ATMs and bureaux de change facilities throughout the airport, as well as post offices in Terminals 2 and 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Webpoints are available in Terminal 4. Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport. Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions. Luggage: Left-luggage offices can be found in each terminal, whilst lost property can be reclaimed from the Airport Lost Property Office (tel: (0)20 8745 7727). Other facilities: These include a chapel, showers, a visitor centre (tel: (0)20 8745 6655) and a health centre (tel: (0)20 8745 7047).

Conference and Business Facilities

Wall-mounted credit-card-paid fax machines are available throughout the airport. Wireless Internet access is available in the Departures lounges of all terminals. The Business Centre, in the Queen’s Building (tel: (0)20 8759 2434) offers 20 meeting rooms, a conference suite seating up to 60 delegates, meeting refreshments and business support facilities including workstations, online computers, faxes, photocopiers, videoconferencing and audiovisual equipment. Showers are also available. There are several airline, business and executive lounges in all terminals.

Disabled Facilities

Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (0)20 8745 7495). Detailed access information is also available on the airport’s website. There is a Minicom information line for the hard of hearing (tel: (0)20 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops. Reserved seating and disabled toilets are also available in all terminals. Wheelchairs push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (0)20 8745 6011 or 5727). Assistance is also available by using the telephones at the various help points situated throughout the airport. Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel. The Help Bus (tel: (0)20 8745 6261) is a free wheelchair-accessible bus service that operated between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.

Airport Hotels

The Hilton Heathrow (tel: (0)208 759 7755) is a short walk over a bridge from Terminal 4. Nearby hotels include the Holiday Inn London Heathrow (tel: (0)20 8990 0000), Marriott London Heathrow (tel: (0)20 8990 1100), Novotel London Heathrow (tel: (0)1895 431 431), Radisson Heathrow (tel: (0)20 8759 6311), Berkeley Park Apartments (tel: (0)870 400 8922), Ramada Jarvis Heathrow (tel: (0)20 8897 2121) Renaissance Heathrow (tel: (0)20 8897 6363), Thistle London Heathrow (tel: (0)20 8759 2400), Comfort Inn Heathrow (tel: (0)20 8573 6162) and the Sheraton Skyline Hotel (tel: (0)20 8759 2535). The Hotel Hoppa transfer bus service runs frequently between Terminals 1, 2 and 3 and the main nearby hotels, while the Hotelink bus offers a door-to-door service to London hotels. Hotel reservations can be made at the British Hotel Reservation Centre desks in the Arrivals halls of each terminal; passengers can also use the 24-hour booking line to arrange accommodation (tel: (0)208 759 8797 or (0)800 783 4020).

City

London

Full Airport Name

London Heathrow Airport

State or Province

England

Singapore Changi Airport

Airport Information

Country

Singapore

Address

Civil Aviation Authority of Singapore, Singapore Changi Airport, PO Box 1 Singapore 918141

Country Code

65

Telephone

(0)6542 1122

Fax

(0)6542 6990

E-mail

Via the airport's website

Website

www.changiairport.com.sg

Location

The airport is located 20km (13 miles) northeast of the city of Singapore

Time Zone

GMT + 8

Number of Terminals

2

Airport News

A third terminal is currently under construction.

Transfer between Terminals

A free Skytrain service runs frequently between the two terminals.

Driving Directions

The East Coast Parkway electronic toll road runs straight between the airport and Singapore City Centre. Cash cards for Electronic Road Pricing can be purchased from car hire companies at the airport.

Car Parking

The airport has three car parks offering various tolls for short and longer stays. Car Park A serves Terminal 1 and Car Parks B and C serve Terminal 2.

Car Hire

Companies, including Avis, Budget and Hertz, are located in Terminal 2.

Public Transport

Rail: The MRT station is located in Terminal 2. Trains run between Singapore city hall and the airport. Passengers heading to the airport are advised to note the names of the terminal stations (Pasir Ris or Changi Airport). Road: Taxi: Taxi ranks are situated outside the Arrivals hall and are available 24 hours a day. Six-seater MaxiCab taxis run an airport shuttle service between the airport and any hotel in Singapore (except Le Meridien Changi and hotels in Sentosa) and anywhere in the central business district. Limousine: Limousine taxis are also available. Bus: Frequent public bus services leave the bus stations located in the basements of each terminal. Exact change is required. The Ground Transportation Centre is situated in the Arrivals hall of Terminal 1 and provides information on all forms of transport to/from the airport.

Information and Help Desks

Information counters are located throughout the airport (tel: (0)6541 2267 for Terminal 1 or (0)6541 2302 for Terminal 2). Help telephones and touch-screen information kiosks are also available throughout the airport. Passengers can also submit enquiries in advance through the airport’s website.

Airport Facilities

Money and communications: Bureaux de change are open 24 hours a day. Wireless Internet is available at various points in the airport. Multimedia payphones are available in the News lounge of the Terminal 1 Departures/transit lounge. All local calls made within the Departures/transit areas are free. There are postal services available in both terminals. Eating and drinking: The airport has restaurants, cafés, bars, delis, fast-food outlets and snack bars, offering Western and Asian cuisine; many are open 24 hours. Shopping: There are several shops at the airport, including duty-free and a 24-hour mini-supermarkets in both terminals. Luggage: Left-luggage is available in both terminals. Other facilities: These include medical clinics, a 24-hour medical centre and pharmacies. There is also a swimming pool, spa, showers, massage and a fitness centre, as well as multi-faith prayer rooms. Baby change rooms and children’s play areas are also available; most female toilets have baby change facilities.

Conference and Business Facilities

There are business centres located in the transit hotels on level 3 of each terminal (tel: (0)6542 5538 for Terminal 1 or (0)6542 8122 for Terminal 2). Facilities include workstations with modems, photocopying, fax machines and meeting rooms. Secretarial and translation services are also available upon request. There is an Internet centre, called E-hub, in Terminal 2, with PC connection points and Internet access, and other services including printing, photocopying and fax.

Disabled Facilities

The airport has level access, lifts, ramps, accessible toilets and a 24 hour wheelchair hire service at the medical centres (tel: (0)6543 1118). Passengers requiring special assistance should inform their airline prior to travel.

Airport Hotels

There is a hotel reservation counter in the Arrivals hall of each terminal (tel: (0)6542 6966 for Terminal 1 and (0)6545 0318 for Terminal 2). The Transit Hotel (tel: (0)6542 5538 for Terminal 1 or (0)6542 8122 for Terminal 2; website: www.airport-hotel.com.sg) provides rooms on site in both terminals on a six-hourly basis. Nearby hotels include the Le Meridien Changi Village (tel: (0)6587 9132), which provides a free shuttle service to/from the airport, the Ritz-Carlton Singapore (tel: (0)6337 8888), Grand Hyatt Singapore (tel: (0)6734 0375), Holiday Inn Parkview (tel: (0)6733 8333), and, famously, the Raffles Hotel (tel: (0)6337 1886; website: www.raffles.com).

City

Singapore

Full Airport Name

Singapore Changi Airport