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London Heathrow Airport

Airport Information

Country

United Kingdom

Address

London Heathrow Airport, 234 Bath Road, Harlington, Middlesex UB3 5AP, UK

Country Code

44

Telephone

0870 000 0123

Fax

(0)20 8745 4290

E-mail

lhr3feedback@baa.com substitue 1, 2 or 4 after lhr to contact Heathrow's other terminals.

Website

www.heathrowairport.com

Location

The airport is located 24km (15 miles) west of London

Time Zone

GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)

Number of Terminals

4

Airport News

A new Terminal 5 is currently under construction. The Tube station at Terminal 4 is closed until September 2006 (with a replacement bus service in use from Hatton Cross). This is due to the extension of the Tube line to the new Terminal 5.

Transfer between Terminals

Terminals 1, 2 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1, 2 and 3, and Terminal 4, which is located on the south side of the airport, is free on the Heathrow Express train (journey time: 8 minutes).

Driving Directions

Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).

Car Parking

Several car parks are available. Each terminal has its own short-stay parking lot, operated by NCP (tel: (0)870 606 7050; website: www.ncp.co.uk) in Terminals 1, 2 and 3, and by APCOA in Terminal 4. A free shuttle service travelling between the terminals and the long-term and business car parks is provided. Parking can be booked online via the website or by telephone (tel: (0)870 000 1000). Valet parking is available at all four terminals; CPS provides chauffeured parking (tel: (0)870 411 1118; website: www.parkwithcps.com). Disabled drivers can request assistance from customer service staff at the car parks. Motorbikes can park free of charge at designated areas at each terminal.

Car Hire

Alamo, Avis, Enterprise, Europcar, Hertz and National are all represented at each terminal.

Public Transport

Rail: Train: The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: (0)845 600 1515; website: www.heathrowexpress.com). Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. From London King’s Cross Station, served by the A2 Airbus service (see below), passengers can connect with mainline train services to the north of England and to Scotland. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Underground: The airport is also on the London Underground’s Piccadilly Line, which can take passengers into central London. For more information, call the Underground travel information line (tel: (0)20 7222 1234; website: www.tfl.gov.uk/tube). Road: Taxi: London’s licensed black cabs serve London Heathrow Airport and are available outside all the terminals. Limousine: Chauffeur-driven cars operated by Burgundy Global can be hired (tel: (0)800 013 1313 or (0)20 8831 2000). Bus: Numerous local buses stop at the central bus station and Terminal 4. Bus services include the A2 Airbus shuttle (website: www.airbus.co.uk) from all four terminals to London King’s Cross railway station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: (0)870 608 2608). Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: (0)870 575 7747; website: www.nationalexpress.com) is the major service provider.

Information and Help Desks

Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.

Airport Facilities

Money and communications: There are ATMs and bureaux de change facilities throughout the airport, as well as post offices in Terminals 2 and 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Webpoints are available in Terminal 4. Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport. Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions. Luggage: Left-luggage offices can be found in each terminal, whilst lost property can be reclaimed from the Airport Lost Property Office (tel: (0)20 8745 7727). Other facilities: These include a chapel, showers, a visitor centre (tel: (0)20 8745 6655) and a health centre (tel: (0)20 8745 7047).

Conference and Business Facilities

Wall-mounted credit-card-paid fax machines are available throughout the airport. Wireless Internet access is available in the Departures lounges of all terminals. The Business Centre, in the Queen’s Building (tel: (0)20 8759 2434) offers 20 meeting rooms, a conference suite seating up to 60 delegates, meeting refreshments and business support facilities including workstations, online computers, faxes, photocopiers, videoconferencing and audiovisual equipment. Showers are also available. There are several airline, business and executive lounges in all terminals.

Disabled Facilities

Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (0)20 8745 7495). Detailed access information is also available on the airport’s website. There is a Minicom information line for the hard of hearing (tel: (0)20 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops. Reserved seating and disabled toilets are also available in all terminals. Wheelchairs push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (0)20 8745 6011 or 5727). Assistance is also available by using the telephones at the various help points situated throughout the airport. Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel. The Help Bus (tel: (0)20 8745 6261) is a free wheelchair-accessible bus service that operated between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.

Airport Hotels

The Hilton Heathrow (tel: (0)208 759 7755) is a short walk over a bridge from Terminal 4. Nearby hotels include the Holiday Inn London Heathrow (tel: (0)20 8990 0000), Marriott London Heathrow (tel: (0)20 8990 1100), Novotel London Heathrow (tel: (0)1895 431 431), Radisson Heathrow (tel: (0)20 8759 6311), Berkeley Park Apartments (tel: (0)870 400 8922), Ramada Jarvis Heathrow (tel: (0)20 8897 2121) Renaissance Heathrow (tel: (0)20 8897 6363), Thistle London Heathrow (tel: (0)20 8759 2400), Comfort Inn Heathrow (tel: (0)20 8573 6162) and the Sheraton Skyline Hotel (tel: (0)20 8759 2535). The Hotel Hoppa transfer bus service runs frequently between Terminals 1, 2 and 3 and the main nearby hotels, while the Hotelink bus offers a door-to-door service to London hotels. Hotel reservations can be made at the British Hotel Reservation Centre desks in the Arrivals halls of each terminal; passengers can also use the 24-hour booking line to arrange accommodation (tel: (0)208 759 8797 or (0)800 783 4020).

City

London

Full Airport Name

London Heathrow Airport

State or Province

England

San Francisco International Airport

Airport Information

Country

United States (US)

Address

San Francisco International Airport, PO Box 8097, San Francisco, California 94128, USA

Country Code

1

Telephone

650 821 5000

Fax

650 821 4004

E-mail

None

Website

www.flysfo.com

Location

The airport is located 22km (14 miles) south of San Francisco

Time Zone

GMT - 8 (GMT - 7 from the first Sunday in April to the last Sunday in October)

Number of Terminals

4

Transfer between Terminals

The 24-hour AirTrain light rail service links the International Terminal with the other terminals, parking garages, the Airport BART station and the car hire centre.

Driving Directions

From central San Francisco, take Route 101 south and follow signs to the airport. For access to the car hire centre, turn left onto I-380 and turn right onto South Airport Boulevard. For access to the long-term car park, take Route 101 south, exit at San Bruno Avenue/San Francisco International Airport, take the San Bruno Avenue exit, turn left and follow the signs.

Car Parking

Short-term (hourly and daily) car parking, with direct access to the terminals, is available at both the domestic and international parking garages. Passengers flying to Canada should use the domestic terminals parking garage. Valet parking for all terminals is located in the domestic garage, off the Departures level roadway. A long-term car park is located 3.5km (2 miles) north of the airport terminals. A free shuttle bus service operates between the long-term car park and the terminals. Parking information is available (tel: 650 821 7900).

Car Hire

The rental car centre is located outside of the terminals but on airport property and is linked to the terminals and BART station on the 24-hour AirTrain Blue Line. Eight major car hire companies are based at the centre: Alamo, Avis, Budget, Dollar, Enterprise, Hertz, National and Thrifty.

Public Transport

Rail: The Bay Area Rapid Transit (BART) operates a rapid rail service to northern San Mateo County, San Francisco (journey time: 30 minutes) and the East Bay from the SFO BART station on the Departures level of the International Terminal. The station is linked to all terminals via the free AirTrain service. BART services connect to Millbrae Station, from where a Caltrain shuttle service runs between San Francisco and San Jose. Road: Taxi: Taxis depart from outside the Arrivals levels of all terminals. Taxi drivers are required by airport regulations to accept fares to all destinations. Limousine: A number of limousine companies provide transport to/from the airport and must be pre-arranged; a full list of providers is available on the airport’s website. Van: Door-to-door vans provide services between the airport and various destinations in San Francisco and surrounds; vans are available on a walk-up basis until 2300 and pick-up is outside the Departures levels of all terminals. Bus: SamTrans buses run from the terminals to destinations in San Mateo County and parts of San Francisco and Palo Alto, 24 hours. For further ground transportation information, visit the airport information booths or call the Bay Area Transit information line (tel: 511; website: www.511.org).

Information and Help Desks

Airport information booths are located on the Arrivals level of all terminals; staff can translate over 166 languages (tel: 650 821 8211). Computerised information kiosks are available at the desks 24 hours a day. Travelers Aid kiosks are located on the Departures levels of all terminals (tel: 650 821 2735). They are open daily 0800-2000.

Airport Facilities

Money and communications: ATMs are available in all terminals and boarding lounges. There is a full service bank in Terminal 3, as well as a self-service postal centre. Bureaux de change and automated currency exchange machines are located throughout the International Terminal. Telephones equipped with data ports are located throughout the terminals. Wireless Internet is available. Mobile telephones can be hired. Eating and drinking: There are various bars, cafés and restaurants in each terminal. Shopping: Four duty-free shops are located in the International Terminal. There is a duty-free kiosk in Terminal 1, boarding area B. Other shops include gift shops, newsagents, bookshops, clothing and accessories stores, sweet shops, toy shops and cosmetic and toiletries shops. Luggage: There is a lost property office on the Arrivals level of Terminal 1 (tel: 650 821 7014). Trolleys are available for a fee throughout the terminals. Left-luggage is available at the Airport Travel Agency, in the International Terminal. Other facilities: These include a medical centre, nurseries and a meditation room.

Conference and Business Facilities

The Turpen Aviation Museum, in the International Terminal (tel: 650 821 9911), is available for hosting private functions, accommodating up to 250 delegates, with catering and equipment available. The Airport Travel Agency (tel: 650 877 0422), also in the International Terminal, provides fax and photocopying services.

Disabled Facilities

The airport is physically accessible and airline employees can assist passengers with disabilities before departure or upon arrival; passengers requiring wheelchairs should contact their airline prior to travel. There are TDD/TTY phones throughout the airport for hearing-impaired travellers. Reserved car parking is also available in all car parks (tel: 650 821 7900); the shuttle bus from the long-term car park is equipped with a lift. Ramp-accessible taxis are available. SamTrans buses and the Caltrain shuttle are wheelchair accessible. So are all BART stations.

Airport Hotels

Hotels located very near the airport include the Holiday Inn San Francisco International Airport North (tel: 650 873 3550), Hyatt Regency San Francisco Airport (tel: 650 347 1234), San Francisco Airport Marriott (tel: 650 692 9100) and the Sheraton Gateway Airport (tel: 650 340 8500). Courtesy telephones for hotel reservations are located on the Arrivals levels of all terminals.

City

San Francisco

Full Airport Name

San Francisco International Airport

State or Province

California