
Address: There are drop-in Tourist Information Centres in Victoria Station, Liverpool St Station, Heathrow near the underground and other venues around London. See their website for details.
Phone: +44 (0) 8701 566 366
United Kingdom (UK)
Edinburgh Airport, Edinburgh EH12 9DN, UK
44
(0)870 040 0007
(0)131 344 3470
edi_feedback@baa.com
www.edinburghairport.com
The airport is located 12km (8 miles) west of Edinburgh
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
1
The airport is located just off the A8 from the centre of Edinburgh. The well-signed airport access road turns north off the A8 between the Gogar and Newbridge roundabouts.
The short-term car park is directly in front of the terminal building. Construction of a new multi-storey car par, with 2,000 new spaces is underway; Car Park 3, on Almond Road, with 400 short-stay spaces provides additional short-stay car parking for the duration of construction. The long-term car park is close by, served by a free courtesy coach to the terminal. Discounts are available for pre-booked long-term parking (tel: (0)870 000 1000), which can also be done online via the airport’s website. Secure parking is also available from Park & Fly (tel: (800) 032 0959), Flying Scot (tel: (0131) 333 3445; website: www.flyingscotparking.co.uk) and Secure Air Parks (tel: (0131) 333 3377; website: www.secureairparks.com).
Alamo, Avis, Europcar, Hertz and National, all have desks located in the Domestic Arrivals hall. Pre-booked cars from some off-airport companies can be contacted on the courtesy telephone located between Domestic Arrivals and check in.
Road: Taxis: Taxis are available from Skycabs (tel: (0)131 333 2220; website: www.skycab-edinburgh.com), which depart from outside Domestic Arrivals. Bus: Frequent bus services run from the bus station outside Domestic Arrivals to the central Edinburgh bus terminus at Waverley Bridge, also stopping at Edinburgh Haymarket rail station For more information on train services contact National Rail (tel: (0)845 748 4950; website: www.nationalrail.co.uk). The express service (bus no.100) operates daily 24 hours. Bus no.35 operates from Ocean Terminal via the city centre to Edinburgh Airport. For more information on times and fares, or to book tickets, contact Lothian Buses (tel: (0)131 555 6363; website: www.lothianbuses.co.uk).
The combined airport information and Edinburgh & Lothian Tourist Board desk is located next to International Arrivals (tel: 0870 040 0007 or (0131) 473 3800).
Money and communications: The airport has bureaux de change, ATMs and a post office. Eating and drinking: Coffee shops are available throughout the airport and there are two bars and a food village. Shopping: There are tax- and duty-free outlets. For more information on shopping at the airport, contact the Shopping Information Line (tel: (0)870 000 1000). Luggage: A left-luggage facility and a lost property desk (tel: (0)131 344 3486) are available. Other facilities: These include baby care facilities and a prayer/quiet room.
Bmi, British Airways, Scotways and Servisair have executive lounges equipped with telephone, fax and Internet facilities. The Hilton Edinburgh Airport Hotel (tel: (0)131 519 4400) has conference facilities for up to 220 delegates.
Facilities for disabled people include accessible toilets, ramps, lifts and reserved seating. There is a TDD telephone in the International Arrivals area and the airport telephone switchboard is equipped with a Minicom system (tel: (0)131 344 3100). Induction loops are fitted at various points throughout the terminal. Passengers should advise their airline of their special needs in advance. Reserved parking and wheelchair push and provision and help with baggage are available. Assistance can also be pre-booked (tel: (0)131 344 3486).
The Hilton Edinburgh Airport (tel: (0)131 519 4400) is a short walk from the airport and is also connected by a free shuttle service. The Quality Hotel Airport (tel: (0)131 333 4331), Norton House Hotel (tel: (0)131 333 1275) and the Agenda Hotel (tel: (0)131 316 4466) are all very close by. Hotel reservations can be made through the British Hotel Reservation Centre (tel: (0)131 333 5119; website: www.bhrconline.com), located in the Domestic Arrivals area.
Edinburgh
Edinburgh Airport
Scotland
United Kingdom
London Heathrow Airport, 234 Bath Road, Harlington, Middlesex UB3 5AP, UK
44
0870 000 0123
(0)20 8745 4290
lhr3feedback@baa.com substitue 1, 2 or 4 after lhr to contact Heathrow's other terminals.
www.heathrowairport.com
The airport is located 24km (15 miles) west of London
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
4
A new Terminal 5 is currently under construction. The Tube station at Terminal 4 is closed until September 2006 (with a replacement bus service in use from Hatton Cross). This is due to the extension of the Tube line to the new Terminal 5.
Terminals 1, 2 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1, 2 and 3, and Terminal 4, which is located on the south side of the airport, is free on the Heathrow Express train (journey time: 8 minutes).
Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).
Several car parks are available. Each terminal has its own short-stay parking lot, operated by NCP (tel: (0)870 606 7050; website: www.ncp.co.uk) in Terminals 1, 2 and 3, and by APCOA in Terminal 4. A free shuttle service travelling between the terminals and the long-term and business car parks is provided. Parking can be booked online via the website or by telephone (tel: (0)870 000 1000). Valet parking is available at all four terminals; CPS provides chauffeured parking (tel: (0)870 411 1118; website: www.parkwithcps.com). Disabled drivers can request assistance from customer service staff at the car parks. Motorbikes can park free of charge at designated areas at each terminal.
Alamo, Avis, Enterprise, Europcar, Hertz and National are all represented at each terminal.
Rail: Train: The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: (0)845 600 1515; website: www.heathrowexpress.com). Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. From London King’s Cross Station, served by the A2 Airbus service (see below), passengers can connect with mainline train services to the north of England and to Scotland. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Underground: The airport is also on the London Underground’s Piccadilly Line, which can take passengers into central London. For more information, call the Underground travel information line (tel: (0)20 7222 1234; website: www.tfl.gov.uk/tube). Road: Taxi: London’s licensed black cabs serve London Heathrow Airport and are available outside all the terminals. Limousine: Chauffeur-driven cars operated by Burgundy Global can be hired (tel: (0)800 013 1313 or (0)20 8831 2000). Bus: Numerous local buses stop at the central bus station and Terminal 4. Bus services include the A2 Airbus shuttle (website: www.airbus.co.uk) from all four terminals to London King’s Cross railway station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: (0)870 608 2608). Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: (0)870 575 7747; website: www.nationalexpress.com) is the major service provider.
Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.
Money and communications: There are ATMs and bureaux de change facilities throughout the airport, as well as post offices in Terminals 2 and 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Webpoints are available in Terminal 4. Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport. Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions. Luggage: Left-luggage offices can be found in each terminal, whilst lost property can be reclaimed from the Airport Lost Property Office (tel: (0)20 8745 7727). Other facilities: These include a chapel, showers, a visitor centre (tel: (0)20 8745 6655) and a health centre (tel: (0)20 8745 7047).
Wall-mounted credit-card-paid fax machines are available throughout the airport. Wireless Internet access is available in the Departures lounges of all terminals. The Business Centre, in the Queen’s Building (tel: (0)20 8759 2434) offers 20 meeting rooms, a conference suite seating up to 60 delegates, meeting refreshments and business support facilities including workstations, online computers, faxes, photocopiers, videoconferencing and audiovisual equipment. Showers are also available. There are several airline, business and executive lounges in all terminals.
Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (0)20 8745 7495). Detailed access information is also available on the airport’s website. There is a Minicom information line for the hard of hearing (tel: (0)20 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops. Reserved seating and disabled toilets are also available in all terminals. Wheelchairs push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (0)20 8745 6011 or 5727). Assistance is also available by using the telephones at the various help points situated throughout the airport. Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel. The Help Bus (tel: (0)20 8745 6261) is a free wheelchair-accessible bus service that operated between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.
The Hilton Heathrow (tel: (0)208 759 7755) is a short walk over a bridge from Terminal 4. Nearby hotels include the Holiday Inn London Heathrow (tel: (0)20 8990 0000), Marriott London Heathrow (tel: (0)20 8990 1100), Novotel London Heathrow (tel: (0)1895 431 431), Radisson Heathrow (tel: (0)20 8759 6311), Berkeley Park Apartments (tel: (0)870 400 8922), Ramada Jarvis Heathrow (tel: (0)20 8897 2121) Renaissance Heathrow (tel: (0)20 8897 6363), Thistle London Heathrow (tel: (0)20 8759 2400), Comfort Inn Heathrow (tel: (0)20 8573 6162) and the Sheraton Skyline Hotel (tel: (0)20 8759 2535). The Hotel Hoppa transfer bus service runs frequently between Terminals 1, 2 and 3 and the main nearby hotels, while the Hotelink bus offers a door-to-door service to London hotels. Hotel reservations can be made at the British Hotel Reservation Centre desks in the Arrivals halls of each terminal; passengers can also use the 24-hour booking line to arrange accommodation (tel: (0)208 759 8797 or (0)800 783 4020).
London
London Heathrow Airport
England
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