United Kingdom
London Heathrow Airport, 234 Bath Road, Harlington, Middlesex UB3 5AP, UK
44
0870 000 0123
(0)20 8745 4290
lhr3feedback@baa.com substitue 1, 2 or 4 after lhr to contact Heathrow's other terminals.
www.heathrowairport.com
The airport is located 24km (15 miles) west of London
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
4
A new Terminal 5 is currently under construction. The Tube station at Terminal 4 is closed until September 2006 (with a replacement bus service in use from Hatton Cross). This is due to the extension of the Tube line to the new Terminal 5.
Terminals 1, 2 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1, 2 and 3, and Terminal 4, which is located on the south side of the airport, is free on the Heathrow Express train (journey time: 8 minutes).
Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).
Several car parks are available. Each terminal has its own short-stay parking lot, operated by NCP (tel: (0)870 606 7050; website: www.ncp.co.uk) in Terminals 1, 2 and 3, and by APCOA in Terminal 4. A free shuttle service travelling between the terminals and the long-term and business car parks is provided. Parking can be booked online via the website or by telephone (tel: (0)870 000 1000). Valet parking is available at all four terminals; CPS provides chauffeured parking (tel: (0)870 411 1118; website: www.parkwithcps.com). Disabled drivers can request assistance from customer service staff at the car parks. Motorbikes can park free of charge at designated areas at each terminal.
Alamo, Avis, Enterprise, Europcar, Hertz and National are all represented at each terminal.
Rail: Train: The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: (0)845 600 1515; website: www.heathrowexpress.com). Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. From London King’s Cross Station, served by the A2 Airbus service (see below), passengers can connect with mainline train services to the north of England and to Scotland. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Underground: The airport is also on the London Underground’s Piccadilly Line, which can take passengers into central London. For more information, call the Underground travel information line (tel: (0)20 7222 1234; website: www.tfl.gov.uk/tube). Road: Taxi: London’s licensed black cabs serve London Heathrow Airport and are available outside all the terminals. Limousine: Chauffeur-driven cars operated by Burgundy Global can be hired (tel: (0)800 013 1313 or (0)20 8831 2000). Bus: Numerous local buses stop at the central bus station and Terminal 4. Bus services include the A2 Airbus shuttle (website: www.airbus.co.uk) from all four terminals to London King’s Cross railway station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: (0)870 608 2608). Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: (0)870 575 7747; website: www.nationalexpress.com) is the major service provider.
Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.
Money and communications: There are ATMs and bureaux de change facilities throughout the airport, as well as post offices in Terminals 2 and 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Webpoints are available in Terminal 4. Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport. Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions. Luggage: Left-luggage offices can be found in each terminal, whilst lost property can be reclaimed from the Airport Lost Property Office (tel: (0)20 8745 7727). Other facilities: These include a chapel, showers, a visitor centre (tel: (0)20 8745 6655) and a health centre (tel: (0)20 8745 7047).
Wall-mounted credit-card-paid fax machines are available throughout the airport. Wireless Internet access is available in the Departures lounges of all terminals. The Business Centre, in the Queen’s Building (tel: (0)20 8759 2434) offers 20 meeting rooms, a conference suite seating up to 60 delegates, meeting refreshments and business support facilities including workstations, online computers, faxes, photocopiers, videoconferencing and audiovisual equipment. Showers are also available. There are several airline, business and executive lounges in all terminals.
Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (0)20 8745 7495). Detailed access information is also available on the airport’s website. There is a Minicom information line for the hard of hearing (tel: (0)20 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops. Reserved seating and disabled toilets are also available in all terminals. Wheelchairs push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (0)20 8745 6011 or 5727). Assistance is also available by using the telephones at the various help points situated throughout the airport. Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel. The Help Bus (tel: (0)20 8745 6261) is a free wheelchair-accessible bus service that operated between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.
The Hilton Heathrow (tel: (0)208 759 7755) is a short walk over a bridge from Terminal 4. Nearby hotels include the Holiday Inn London Heathrow (tel: (0)20 8990 0000), Marriott London Heathrow (tel: (0)20 8990 1100), Novotel London Heathrow (tel: (0)1895 431 431), Radisson Heathrow (tel: (0)20 8759 6311), Berkeley Park Apartments (tel: (0)870 400 8922), Ramada Jarvis Heathrow (tel: (0)20 8897 2121) Renaissance Heathrow (tel: (0)20 8897 6363), Thistle London Heathrow (tel: (0)20 8759 2400), Comfort Inn Heathrow (tel: (0)20 8573 6162) and the Sheraton Skyline Hotel (tel: (0)20 8759 2535). The Hotel Hoppa transfer bus service runs frequently between Terminals 1, 2 and 3 and the main nearby hotels, while the Hotelink bus offers a door-to-door service to London hotels. Hotel reservations can be made at the British Hotel Reservation Centre desks in the Arrivals halls of each terminal; passengers can also use the 24-hour booking line to arrange accommodation (tel: (0)208 759 8797 or (0)800 783 4020).
London
London Heathrow Airport
England
Spain
Ibiza Airport, 07820, Ibiza, Balearic Islands, Spain
34
971 809 000 or 313
971 809 287 or 312
ibzinfoaena@aena.es
www.aena.es
The airport is located 7km (4.5 miles) from Ibiza
GMT + 1 (GMT + 2 from the last Sunday in March to the last Sunday in October)
1
The main access road is the PM-801 (Ibiza-airport) motorway. An alternative route is the PM-803 (Ibiza-San José) motorway, taking the km4 exit.
There is free parking for a maximum of 15 minutes at Zona Azul (Blue Zone) for pick-up and drop-off. Parking for longer periods is available at Parking P1; the first 30 minutes are free.
Avis, Betacar Ibiza, Centauro, Hertz and Tui Cars (Ultramar Express) are all represented at the airport, with offices located on the Arrivals level.
Water: There are regular ferry crossings from Ibiza to Formentera (journey time: 45 minutes). Further information on prices and schedules is available from the airport tourist information office. Road: Taxi: Taxis run to the centre of Ibiza (journey time: 20 minutes) and to Playa d’en Bossa, San Antonio, Santa Eulalia, San José and San Juan. The taxi rank is located next to the terminal. Bus: There is also a bus to Ibiza (journey time: 30 minutes).
There is an airport information desk (tel: 971 809 000) on the Arrivals level. The Ibiza and Formentera Island Council operates a tourist information office on the Arrivals level (tel: 971 809 118).
Money and communications: Facilities include ATMs, bureaux de change and a bank. There is also a post office in the Arrivals area. Eating and drinking: There are fast-food options, bars, restaurants, a cake shop and cafés. Shopping: Shopping includes duty-free. Shops are mostly located on the first floor, before and after security. Luggage: There is no left-luggage facility at the airport. A lost property office is situated in Arrivals (tel: 971 809 207). Other facilities: There is a first aid facility, travel agencies and over 20 tour operators.
A conference hall, equipped with TV, video and overhead projectors, capable of accommodating 80 people and 40 computers, is available to hire. For further information contact AENA (tel: 971 809 244).
The airport can be easily accessed by disabled passengers and is equipped with lifts, lowered pavements, adapted telephones and toilets. There are five dedicated spaces for disabled travellers in the airport car park. Taxis for disabled passengers are also available from Radio Taxi de San José (tel: 971 398 340).
There are many hotels in Ibiza, as well as chalets, apartments and bungalows. Reservations can be made through the various travel agencies at the airport. Playa d’en Bossa hotels are located very close to the airport and include the Sirenis Hotel Club Goleta (tel: 971 302 158), Aparthotel Club Garbi and the Apartments Playa Sol II.
Ibiza
Ibiza Airport
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