United Kingdom (UK)
London Gatwick Airport, West Sussex, RH6 0NP, UK
44
(0)870 000 2468
None
gatwick_feedback@baa.com
www.gatwickairport.com
The airport is located 45km (28 miles) south of London
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
2
There is a free Transit train, which links the North and South terminals 24 hours a day.
The airport is linked to the M23 motorway. Turn off at junction 9 and follow signs for the airport. London Gatwick is also accessible from the A23 London-Brighton Road.
Each terminal has a short-term car park with direct access to the terminals via covered walkways; these are operated by NCP (tel: (0)870 600 7050; website: www.ncp.co.uk). Long-term parking is also available in car parks further from the terminals; a free shuttle bus runs between the car parks and the terminals. Passengers can book at least 96 hours in advance; this can be done through BAA Advance (tel: (0)870 000 1 000; website: www.baa.com). Valet parking is available and operated by NCP. Chauffeured parking is also available from CPS (tel: (0)870 411 1118; website: www.parkwithcps.com). Vehicle transfer between airports, car valeting/servicing and personal chauffeuring can also be arranged through CPS.
Companies include Avis, Europcar, Hertz, National and Thrifty. Offices are located in designated car rental buildings on the Lower Forecourt Road at both terminals.
Rail: The Gatwick Express train (tel: (0)845 850 1530; website: www.gatwickexpress.co.uk) runs to London Victoria Station (journey time: 30 minutes). There is also a Thameslink (tel: (0)20 7620 6333) service, which runs to London King’s Cross (journey time: 50 minutes) as well as other London stations. Information on all national rail travel is available through the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Road: Limousine: Chauffeur-driven cars are provided by Checker Cars (tel: (0)800 747 737). Coach: There are more than 400 express coach service operating daily from the coach stations at both terminals. The main coach station is located on the ground floor of the South Terminal, with most services operating from here. Principal routes also stop at the North Terminal station. National Express (tel: (0) 870 575 7747; website: www.nationalexpress.com) operate most of the services. National Express no.700 coaches operate to Heathrow Airport, from both terminals. The National Express Shuttle no.025 runs to London Victoria Station. The Gatwick Flyer (tel: (0)1708 730 555) runs to destinations east of London, and coaches operate from the South Terminal station only. There are coach information and ticket desks located in the Arrivals concourse of both terminals. Information on travel to/from the airport is available thought the Airport Travel Line (tel: (0)8705 747 777).
Each Arrivals concourse has an information desk (tel: (0)870 000 2468) where multi-lingual staff are on hand to deal with enquiries 24 hours a day.
Money and communications: Both terminals have bureaux de change and ATMs. There is a post office and a 24-hour Internet café in the South Terminal. Wireless Internet connection is also available in the North Terminal. Eating and drinking: There are many restaurants, bars and cafés located in both terminals. Shopping: There are many shops at the airport, including several duty-free outlets. The airport has also recently introduced a home delivery service and a collection service. More information is available from the BAA Shopping Information Line (tel: (0)800 844 844). Luggage: Left-luggage facilities are available in both terminals. A lost property service is also operated by the Excess Baggage Company (tel: (0)1293 503 162). Other facilities: These include baby changing rooms and showers, a children’s play area, a medical centre offering vaccinations (tel: (0)1293 507 400) and prayer rooms.
There are business facilities, including telephone, fax, photocopy and secretarial services and conference and meeting rooms, at London Gatwick Hilton Hotel (tel: (0)1293 518 080) at the South Terminal and Le Meridien London Gatwick Hotel (tel: (0)1293 567 070) at the North Terminal. There is one executive lounge in the South Terminal, the Servisair Lounge (tel: (0)870 787 6877), and one in the North Terminal, the Aviance Alexandra Suite (tel: (0)1293 507 203).
Special assistance is available for disabled passengers. There are ramps and/or lifts where necessary. Wheelchair push and provision and help with baggage are also provided on request. Reserved seating is located throughout the airport, and there is also designated parking for badge holders. There is an induction loop installed in the terminals, as well as disabled toilets. Passengers requiring assistance should inform the relevant airline before travelling. Travel-Care (tel: (0)1293 504 283) provides advice to anyone who needs assistance and is located in The Village, in the South Terminal.
Airport hotels include the London Gatwick Hilton Hotel (tel: (0)1293 518 080) at the South Terminal, and Le Meridien London Gatwick Hotel (tel: (0)1293 567 070 or (0)870 400 8494) at the North Terminal. The Travel Inn (tel: (0)870 238 3305) is situated a five-minute walk away from the North Terminal. Other nearby hotels include the Gatwick Moat House, Ramada Plaza Gatwick, Holiday Inn Gatwick, Renaissance Gatwick, Gatwick Belmont and Holidan Inn Express. A hotel reservation service is available at the British Hotel Reservation Centre desks (tel: (0)1293 504 605 or (0)800 783 4060) in the Arrivals area.
London
London Gatwick Airport
England
Portugal
Lisbon Portela Airport, Alameda das Comunidades Portuguesas, 1700-007 Lisbon, Portugal
351
(0)21 841 3500
(0)21 841 3675
contactar@ana-aeroportos.pt or lisbon.airport@ana-aeroportos.pt
www.ana-aeroportos.pt
The airport is located 7km (4 miles) from Lisbon city centre.
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
1
To reach the airport from the north, take the A1 Oporto/Lisbon motorway and then the 2ª Circular. From the south, cross the Vasco da Gama bridge, and take the 2ª Circular. From Cascais/Estoril, take the A5 motorway, then CRIL (IC 17) and then the 2ª Circular. From Parque das Nações, take Marechal Gomes da Costa avenue to the Rotunda do Relógio, then the Alameda das Comunidades Avenue Dr Alfredo Bensaúde to the 2ª Cicular. The airport is clearly signposted.
There are short- and long-term parking options. P1 and P2 are short-term car parks with direct access to the terminal. P1 is located near Departures and P2 is next to Arrivals. P3 is a long-term outdoor car park. The short- and long-term car parks are located to the right of the terminal at the entrance to the airport. A free airport bus shuttle service links the car parks and the terminal.
Companies include A A Castanheira/Budget, Auro Rent, Auto Jardim, Avis, Europcar, Hertz, National/Alamo and Sixt, with desks located in the Arrivals area.
Road: Taxi: Metered taxis are available 24 hours a day and are situated outside the Arrivals and Departures areas. Bus: The CARRIS AeroBus no.91 runs to the city centre (journey time: 20 minutes) and to the Cais do Sodré railway station. Local buses nos.5, 22, 44, 45 and 83 reach several destinations in Lisbon. A Scotturb airport shuttle bus also operates to Estoril and Cascais; tickets are available from the driver.
There are information counters in the Arrivals and Departures halls and a tourist information counter in the Arrivals hall.
Money and communications: Facilities include a bank and a post office in the Departures area and bureaux de change in the Departures and Arrivals areas. ATMs situated throughout the airport. Eating and drinking: There is a wide range of restaurants, snack bars, cafés and fast-food outlets in the Departures area. Shopping: There are many shops, including duty-free. Luggage: A left-luggage facility is open daily on level 2 of car park P2. The lost property office is located in the police office, in the Departures shopping area (tel: (0)21 849 6132). Other facilities: An insurance desk is located at the check-in area. There are baby care areas, a first aid room in the Arrivals area, and showers at the Departures boarding lounge.
The Icaro Lounge, Apolo Lounge and Ulisses Lounge, on level 2 of the Arrivals area, can provide basic facilities including Internet, payphone and fax. Conference and press facilities are also available; contact Lisbon Airport Public Relations Service (tel: (0)21 841 3500) for further information. Various airlines also provide lounges.
There are ramps, lifts, specially adapted telephones and toilets. Wheelchairs can be provided by airlines and airline staff can also help wheelchair passengers through customs and immigration; passengers should request any special assistance upon booking a ticket. Disabled car parking spaces are available. There are two lifts to take passengers to different levels.
There are no hotels at the airport. Nearby hotels include the Radisson SAS Hotel Lisboa (tel: (0)21 004 5000), the Holiday Inn Lisbon (tel: (0)2 004 4000), Marriott Lisbon (tel: (0)2 723 5400) and the Holiday Inn Continental (tel: (0)2 004 6000).
Lisbon
Lisbon Portela Airport
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