United Kingdom
London Heathrow Airport, 234 Bath Road, Harlington, Middlesex UB3 5AP, UK
44
0870 000 0123
(0)20 8745 4290
lhr3feedback@baa.com substitue 1, 2 or 4 after lhr to contact Heathrow's other terminals.
www.heathrowairport.com
The airport is located 24km (15 miles) west of London
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
4
A new Terminal 5 is currently under construction. The Tube station at Terminal 4 is closed until September 2006 (with a replacement bus service in use from Hatton Cross). This is due to the extension of the Tube line to the new Terminal 5.
Terminals 1, 2 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1, 2 and 3, and Terminal 4, which is located on the south side of the airport, is free on the Heathrow Express train (journey time: 8 minutes).
Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).
Several car parks are available. Each terminal has its own short-stay parking lot, operated by NCP (tel: (0)870 606 7050; website: www.ncp.co.uk) in Terminals 1, 2 and 3, and by APCOA in Terminal 4. A free shuttle service travelling between the terminals and the long-term and business car parks is provided. Parking can be booked online via the website or by telephone (tel: (0)870 000 1000). Valet parking is available at all four terminals; CPS provides chauffeured parking (tel: (0)870 411 1118; website: www.parkwithcps.com). Disabled drivers can request assistance from customer service staff at the car parks. Motorbikes can park free of charge at designated areas at each terminal.
Alamo, Avis, Enterprise, Europcar, Hertz and National are all represented at each terminal.
Rail: Train: The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: (0)845 600 1515; website: www.heathrowexpress.com). Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. From London King’s Cross Station, served by the A2 Airbus service (see below), passengers can connect with mainline train services to the north of England and to Scotland. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Underground: The airport is also on the London Underground’s Piccadilly Line, which can take passengers into central London. For more information, call the Underground travel information line (tel: (0)20 7222 1234; website: www.tfl.gov.uk/tube). Road: Taxi: London’s licensed black cabs serve London Heathrow Airport and are available outside all the terminals. Limousine: Chauffeur-driven cars operated by Burgundy Global can be hired (tel: (0)800 013 1313 or (0)20 8831 2000). Bus: Numerous local buses stop at the central bus station and Terminal 4. Bus services include the A2 Airbus shuttle (website: www.airbus.co.uk) from all four terminals to London King’s Cross railway station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: (0)870 608 2608). Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: (0)870 575 7747; website: www.nationalexpress.com) is the major service provider.
Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.
Money and communications: There are ATMs and bureaux de change facilities throughout the airport, as well as post offices in Terminals 2 and 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Webpoints are available in Terminal 4. Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport. Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions. Luggage: Left-luggage offices can be found in each terminal, whilst lost property can be reclaimed from the Airport Lost Property Office (tel: (0)20 8745 7727). Other facilities: These include a chapel, showers, a visitor centre (tel: (0)20 8745 6655) and a health centre (tel: (0)20 8745 7047).
Wall-mounted credit-card-paid fax machines are available throughout the airport. Wireless Internet access is available in the Departures lounges of all terminals. The Business Centre, in the Queen’s Building (tel: (0)20 8759 2434) offers 20 meeting rooms, a conference suite seating up to 60 delegates, meeting refreshments and business support facilities including workstations, online computers, faxes, photocopiers, videoconferencing and audiovisual equipment. Showers are also available. There are several airline, business and executive lounges in all terminals.
Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (0)20 8745 7495). Detailed access information is also available on the airport’s website. There is a Minicom information line for the hard of hearing (tel: (0)20 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops. Reserved seating and disabled toilets are also available in all terminals. Wheelchairs push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (0)20 8745 6011 or 5727). Assistance is also available by using the telephones at the various help points situated throughout the airport. Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel. The Help Bus (tel: (0)20 8745 6261) is a free wheelchair-accessible bus service that operated between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.
The Hilton Heathrow (tel: (0)208 759 7755) is a short walk over a bridge from Terminal 4. Nearby hotels include the Holiday Inn London Heathrow (tel: (0)20 8990 0000), Marriott London Heathrow (tel: (0)20 8990 1100), Novotel London Heathrow (tel: (0)1895 431 431), Radisson Heathrow (tel: (0)20 8759 6311), Berkeley Park Apartments (tel: (0)870 400 8922), Ramada Jarvis Heathrow (tel: (0)20 8897 2121) Renaissance Heathrow (tel: (0)20 8897 6363), Thistle London Heathrow (tel: (0)20 8759 2400), Comfort Inn Heathrow (tel: (0)20 8573 6162) and the Sheraton Skyline Hotel (tel: (0)20 8759 2535). The Hotel Hoppa transfer bus service runs frequently between Terminals 1, 2 and 3 and the main nearby hotels, while the Hotelink bus offers a door-to-door service to London hotels. Hotel reservations can be made at the British Hotel Reservation Centre desks in the Arrivals halls of each terminal; passengers can also use the 24-hour booking line to arrange accommodation (tel: (0)208 759 8797 or (0)800 783 4020).
London
London Heathrow Airport
England
Norway
Oslo Airport, PO Box 100, NO-2061 Gardermoen, Norway
47
81 550 250 (passenger services) or 64 812 000 (administration)
64 812 001
passasjerservice@osl.no
www.osl.no
The airport is located 50km (31 miles) north of Oslo
GMT + 1 (GMT + 2 from the last Sunday in March to the last Sunday in October)
1
The airport has a dedicated four-lane access road, Highway 174, which connects to Highway E6 at Jessheim; to find the junction on Highway E6, follow signs marked ‘Gardermoen’.
There is a multi-storey car park with 4,000 spaces and direct access to the terminal and an outdoor car park (P0) immediately adjacent. There is also an outdoor ground level car park, divided into five areas (P1, P2, P3, P4 and P5), with free shuttle buses running regularly to/from the terminal building.
Avis, Budget, Europcar, Hertz and Statoil all have desks in the Arrivals area, near the railway station.
Rail: There is an Airport Express Train (Flytoget) service, which runs between the airport and Oslo (journey time: 20 minutes), stopping at Oslo Central and various subway stations. All inter-city and express trains on the Skien-Oslo-Lillehammer-Trondheim route also stop at Oslo Airport Gardermoen station. Road: Taxi: Taxis are readily available from the terminal; wheelchair-accessible taxis can be arranged through Airport Taxis (tel: 23 232 323). There is a taxi information desk in the Arrivals hall and the taxi rank is located outside Arrivals. Bus: The SAS Airport Bus runs between Oslo Airport Gardermoen and Oslo Central Station toward the Radisson Scandinavia Hotel (journey time: 40 minutes). There is also a night service to Oslo Bus Terminal. For regional bus routes, there is a bus station just south of the railway station, which is within walking distance. Coach: The airport coach NOR-WAY Bussekspress runs to/from Oslo, Bærum, Fredrikstad and Ski and Gjøvik.
There is a staffed information desk in the Arrivals hall; for Passenger Services (tel: 81 550 250). Hotel reservation and tourist information services are also available here.
Money and communications: Nordea bank has ATMs and bureaux de change in both the Arrivals and Departures halls (before and after security). Wireless Internet is available in all public areas of the terminal. Fax/photocopying is available at the information desk in the Arrivals hall. Eating and drinking: Various restaurants, cafés, snack bars, fast-food outlets and bars are located throughout the airport. Shopping: Duty-free shopping is available in the International Departures hall; various other shops are located throughout the airport. Luggage: There is a left-luggage and lost property office, located opposite the railway station. A porter service is available (tel: 64 810 444). Other facilities: There is a travel agency in the Departures hall (before security).
Photocopying and fax services are available from the information desk in Arrivals; there are also wireless Internet facilities in all public areas of the terminal. The nearby Radisson SAS Airport Hotel Oslo (tel: 63 933 000) has a conference centre with telephones, computer facilities, data lines, Internet facilities, meeting rooms, video conferencing, secretarial services and catering; software for wireless Internet access can be purchased here.
The terminal is adapted for passengers with disabilities, who are requested to contact Passenger Services (tel: 81 550 250) at least 24 hours in advance. Wheelchair-accessible taxis can be arranged through Airport Taxis (tel: 23 232 323) or at the taxi information desk in Arrivals.
The 350-room Radisson SAS Airport Hotel Oslo (tel: 63 933 000) is within walking distance of the terminal building. Nearby hotels include the Quality Hotel Gardermoen Airport (tel: 63 926 100) and the Clarion Hotel Oslo Airport (tel: 63 949 494); both hotels are a short drive away and are served by shuttle buses, which depart at least twice an hour from the airport (a fee is payable). Hotel reservations can be made at the information desk in Arrivals.
Oslo
Oslo Airport
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