United Kingdom (UK)
London Gatwick Airport, West Sussex, RH6 0NP, UK
44
(0)870 000 2468
None
gatwick_feedback@baa.com
www.gatwickairport.com
The airport is located 45km (28 miles) south of London
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
2
There is a free Transit train, which links the North and South terminals 24 hours a day.
The airport is linked to the M23 motorway. Turn off at junction 9 and follow signs for the airport. London Gatwick is also accessible from the A23 London-Brighton Road.
Each terminal has a short-term car park with direct access to the terminals via covered walkways; these are operated by NCP (tel: (0)870 600 7050; website: www.ncp.co.uk). Long-term parking is also available in car parks further from the terminals; a free shuttle bus runs between the car parks and the terminals. Passengers can book at least 96 hours in advance; this can be done through BAA Advance (tel: (0)870 000 1 000; website: www.baa.com). Valet parking is available and operated by NCP. Chauffeured parking is also available from CPS (tel: (0)870 411 1118; website: www.parkwithcps.com). Vehicle transfer between airports, car valeting/servicing and personal chauffeuring can also be arranged through CPS.
Companies include Avis, Europcar, Hertz, National and Thrifty. Offices are located in designated car rental buildings on the Lower Forecourt Road at both terminals.
Rail: The Gatwick Express train (tel: (0)845 850 1530; website: www.gatwickexpress.co.uk) runs to London Victoria Station (journey time: 30 minutes). There is also a Thameslink (tel: (0)20 7620 6333) service, which runs to London King’s Cross (journey time: 50 minutes) as well as other London stations. Information on all national rail travel is available through the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Road: Limousine: Chauffeur-driven cars are provided by Checker Cars (tel: (0)800 747 737). Coach: There are more than 400 express coach service operating daily from the coach stations at both terminals. The main coach station is located on the ground floor of the South Terminal, with most services operating from here. Principal routes also stop at the North Terminal station. National Express (tel: (0) 870 575 7747; website: www.nationalexpress.com) operate most of the services. National Express no.700 coaches operate to Heathrow Airport, from both terminals. The National Express Shuttle no.025 runs to London Victoria Station. The Gatwick Flyer (tel: (0)1708 730 555) runs to destinations east of London, and coaches operate from the South Terminal station only. There are coach information and ticket desks located in the Arrivals concourse of both terminals. Information on travel to/from the airport is available thought the Airport Travel Line (tel: (0)8705 747 777).
Each Arrivals concourse has an information desk (tel: (0)870 000 2468) where multi-lingual staff are on hand to deal with enquiries 24 hours a day.
Money and communications: Both terminals have bureaux de change and ATMs. There is a post office and a 24-hour Internet café in the South Terminal. Wireless Internet connection is also available in the North Terminal. Eating and drinking: There are many restaurants, bars and cafés located in both terminals. Shopping: There are many shops at the airport, including several duty-free outlets. The airport has also recently introduced a home delivery service and a collection service. More information is available from the BAA Shopping Information Line (tel: (0)800 844 844). Luggage: Left-luggage facilities are available in both terminals. A lost property service is also operated by the Excess Baggage Company (tel: (0)1293 503 162). Other facilities: These include baby changing rooms and showers, a children’s play area, a medical centre offering vaccinations (tel: (0)1293 507 400) and prayer rooms.
There are business facilities, including telephone, fax, photocopy and secretarial services and conference and meeting rooms, at London Gatwick Hilton Hotel (tel: (0)1293 518 080) at the South Terminal and Le Meridien London Gatwick Hotel (tel: (0)1293 567 070) at the North Terminal. There is one executive lounge in the South Terminal, the Servisair Lounge (tel: (0)870 787 6877), and one in the North Terminal, the Aviance Alexandra Suite (tel: (0)1293 507 203).
Special assistance is available for disabled passengers. There are ramps and/or lifts where necessary. Wheelchair push and provision and help with baggage are also provided on request. Reserved seating is located throughout the airport, and there is also designated parking for badge holders. There is an induction loop installed in the terminals, as well as disabled toilets. Passengers requiring assistance should inform the relevant airline before travelling. Travel-Care (tel: (0)1293 504 283) provides advice to anyone who needs assistance and is located in The Village, in the South Terminal.
Airport hotels include the London Gatwick Hilton Hotel (tel: (0)1293 518 080) at the South Terminal, and Le Meridien London Gatwick Hotel (tel: (0)1293 567 070 or (0)870 400 8494) at the North Terminal. The Travel Inn (tel: (0)870 238 3305) is situated a five-minute walk away from the North Terminal. Other nearby hotels include the Gatwick Moat House, Ramada Plaza Gatwick, Holiday Inn Gatwick, Renaissance Gatwick, Gatwick Belmont and Holidan Inn Express. A hotel reservation service is available at the British Hotel Reservation Centre desks (tel: (0)1293 504 605 or (0)800 783 4060) in the Arrivals area.
London
London Gatwick Airport
England
Ireland
Dublin Airport, County Dublin, Ireland
353
(0)1 814 1111
(0)1 814 4816
customer.relations-dublin@aer-rianta.ie
www.dublin-airport.com
The airport is located 10km (6 miles) north of Dublin
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
1
From Dublin city centre, take the M50 northbound and exit onto the M1 northbound; the airport is signposted.
The airport has short- and long-term car parks, offering over 18,000 spaces. Short-term parking is available directly opposite the terminal building, while long-term parking is located on the eastern perimeter (accessed directly from the motorway) with a 24-hour shuttle bus service to the terminal. Valet parking is also available (tel: (0)1 814 4341).
Avis, Budget, Europcar, Hertz, Murrays and National all have desks situated in the Arrivals area. Pre-book car-hire companies, also with desks in the Arrivals area, include Argus, Atlas, Dan Dooley, Hamills, Malone, Sixt and Thrifty.
Road: Taxi: Taxis are available from outside the terminal. ECL (tel: (0)1 842 0249) offers chauffeured luxury saloon and minibus services. Bus: Frequent local bus services, operated by Dublin Bus (website: www.dublinbus.ie), leave from the main Arrivals road directly outside the terminal. These include the Airlink express bus, which runs to Dublin’s main bus and rail stations. Bus no.747 runs to the O’Connell Street, the central bus station and Parnell Square West. Bus no.748 runs to Heuston and Connolly rail stations and the central bus station. Other bus services operating from the airport include the 24-hour Aircoach service to south Dublin (including most major hotels in the city), and the AerDart shuttle service to Howth Junction DART station. Coach: Coach services operate from the airport’s coach park on the far side of the main car park building to many destinations in Ireland.
The Airport Information Desk and the Dublin Tourism information and reservation centre are both located on the Arrivals concourse.
Money and communications: Bureaux de change and ATMs are located throughout the terminal. A foreign exchange currency dispenser is located on the Departures level. There is a bank on the Departures concourse and a post office in the car park atrium. Eating and drinking: The airport has a variety of restaurants, cafés and bars. Shopping: Shops include duty-free, with a shopping street in the boarding area of Departures. Shopping information is available (tel: (0)1 814 4356). Luggage: A left-luggage facility is available in the atrium of the multi-storey car park. Portage service is available from Greencaps (tel: (0)1 814 4633). Other facilities: There is a pharmacy and a free nursery; baby change facilities are available in most airport toilets.
There are meeting rooms and business lounges available, with full business facilities, including photocopy, fax and Internet access (e-mail: theroomgublin@alpha-group.com). A VIP Service is also available (tel: (0)1 814 1111). Conference facilities in 13 venues, a fully equipped business centre, and a catering service are available at the Dublin Airport Great Southern Hotel (tel: (0)1 844 6000).
Facilities include adapted toilets, lifts with Braille buttons and an induction loop. Passengers should inform their airline of any special needs on arrival at the airport or when making their booking. A Minicom telephone is provided for hearing-impaired travellers (tel: (0)1 814 4613). Short- and long-term parking for disabled passengers is available and can be booked in advance (tel: (0)1 814 4828). Greencaps (tel: (0)1 814 4633) can provide wheelchair services for a small fee.
The Holiday Inn Dublin Airport (tel: (0)1 808 0500) and Dublin Airport Great Southern Hotel (tel: (0)1 844 6000) are both located on the airport premises. Hotel reservations can be made at the Dublin Tourism information and reservation centre and at the courtesy telephones on the Arrivals concourse.
Dublin
Dublin Airport
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