United Kingdom (UK)
London Gatwick Airport, West Sussex, RH6 0NP, UK
44
(0)870 000 2468
None
gatwick_feedback@baa.com
www.gatwickairport.com
The airport is located 45km (28 miles) south of London
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
2
There is a free Transit train, which links the North and South terminals 24 hours a day.
The airport is linked to the M23 motorway. Turn off at junction 9 and follow signs for the airport. London Gatwick is also accessible from the A23 London-Brighton Road.
Each terminal has a short-term car park with direct access to the terminals via covered walkways; these are operated by NCP (tel: (0)870 600 7050; website: www.ncp.co.uk). Long-term parking is also available in car parks further from the terminals; a free shuttle bus runs between the car parks and the terminals. Passengers can book at least 96 hours in advance; this can be done through BAA Advance (tel: (0)870 000 1 000; website: www.baa.com). Valet parking is available and operated by NCP. Chauffeured parking is also available from CPS (tel: (0)870 411 1118; website: www.parkwithcps.com). Vehicle transfer between airports, car valeting/servicing and personal chauffeuring can also be arranged through CPS.
Companies include Avis, Europcar, Hertz, National and Thrifty. Offices are located in designated car rental buildings on the Lower Forecourt Road at both terminals.
Rail: The Gatwick Express train (tel: (0)845 850 1530; website: www.gatwickexpress.co.uk) runs to London Victoria Station (journey time: 30 minutes). There is also a Thameslink (tel: (0)20 7620 6333) service, which runs to London King’s Cross (journey time: 50 minutes) as well as other London stations. Information on all national rail travel is available through the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Road: Limousine: Chauffeur-driven cars are provided by Checker Cars (tel: (0)800 747 737). Coach: There are more than 400 express coach service operating daily from the coach stations at both terminals. The main coach station is located on the ground floor of the South Terminal, with most services operating from here. Principal routes also stop at the North Terminal station. National Express (tel: (0) 870 575 7747; website: www.nationalexpress.com) operate most of the services. National Express no.700 coaches operate to Heathrow Airport, from both terminals. The National Express Shuttle no.025 runs to London Victoria Station. The Gatwick Flyer (tel: (0)1708 730 555) runs to destinations east of London, and coaches operate from the South Terminal station only. There are coach information and ticket desks located in the Arrivals concourse of both terminals. Information on travel to/from the airport is available thought the Airport Travel Line (tel: (0)8705 747 777).
Each Arrivals concourse has an information desk (tel: (0)870 000 2468) where multi-lingual staff are on hand to deal with enquiries 24 hours a day.
Money and communications: Both terminals have bureaux de change and ATMs. There is a post office and a 24-hour Internet café in the South Terminal. Wireless Internet connection is also available in the North Terminal. Eating and drinking: There are many restaurants, bars and cafés located in both terminals. Shopping: There are many shops at the airport, including several duty-free outlets. The airport has also recently introduced a home delivery service and a collection service. More information is available from the BAA Shopping Information Line (tel: (0)800 844 844). Luggage: Left-luggage facilities are available in both terminals. A lost property service is also operated by the Excess Baggage Company (tel: (0)1293 503 162). Other facilities: These include baby changing rooms and showers, a children’s play area, a medical centre offering vaccinations (tel: (0)1293 507 400) and prayer rooms.
There are business facilities, including telephone, fax, photocopy and secretarial services and conference and meeting rooms, at London Gatwick Hilton Hotel (tel: (0)1293 518 080) at the South Terminal and Le Meridien London Gatwick Hotel (tel: (0)1293 567 070) at the North Terminal. There is one executive lounge in the South Terminal, the Servisair Lounge (tel: (0)870 787 6877), and one in the North Terminal, the Aviance Alexandra Suite (tel: (0)1293 507 203).
Special assistance is available for disabled passengers. There are ramps and/or lifts where necessary. Wheelchair push and provision and help with baggage are also provided on request. Reserved seating is located throughout the airport, and there is also designated parking for badge holders. There is an induction loop installed in the terminals, as well as disabled toilets. Passengers requiring assistance should inform the relevant airline before travelling. Travel-Care (tel: (0)1293 504 283) provides advice to anyone who needs assistance and is located in The Village, in the South Terminal.
Airport hotels include the London Gatwick Hilton Hotel (tel: (0)1293 518 080) at the South Terminal, and Le Meridien London Gatwick Hotel (tel: (0)1293 567 070 or (0)870 400 8494) at the North Terminal. The Travel Inn (tel: (0)870 238 3305) is situated a five-minute walk away from the North Terminal. Other nearby hotels include the Gatwick Moat House, Ramada Plaza Gatwick, Holiday Inn Gatwick, Renaissance Gatwick, Gatwick Belmont and Holidan Inn Express. A hotel reservation service is available at the British Hotel Reservation Centre desks (tel: (0)1293 504 605 or (0)800 783 4060) in the Arrivals area.
London
London Gatwick Airport
England
Belgium
Brussels International Airport Company (BIAC), Brussels Airport, B-1930 Zaventem, Belgium
32
0900 70000 (within Belgium) or (0)2 753 7753 (outside Belgium)
(0)2 753 4250
info@biac.be
www.brusselsairport.be
The airport is located 12km (8 miles) northeast of Brussels
GMT + 1 (GMT + 2 from the last Sunday in March to the last Sunday in October)
1
The airport is easily accessible from both the Brussels inner and outer ring road (follow signs for the Airport or Zaventem).
Both short- and long-term parking is available 24 hours a day. NV Interparking SA (tel: (0)2 715 2110) offers three short-term car parks with direct access to the terminal, and two long-term car parks. The Lock Park (tel: (0)2 715 2128) has security long-term parking facilities and is located next to the terminal, while Car Hotel (tel: (0)2 753 0110; website: www.carhotel.be) provides a shuttle service to/from the terminal, as well as valeting service. Spaces in the Car Hotel should be reserved 48 hours in advance. VIP parking is also available (tel: (0)2 715 2123).
Avis, Budget, Europcar, Hertz, National/Alamo and Sixt are all represented at the airport.
Rail: Airport City Express trains to the city go to Brussels’ three main stations (Gare Centrale, Gare du Nord and Gare du Midi). Direct trains are also available to Ghent, De Panne and Quievrain/Quevy. Further information is available from Belgian Railways (tel: (0)2 528 2828; website: www.b-rail.be). Road: Taxi: Metered taxis are available outside the Arrivals hall. Taxi Hendriks (tel: (0)2 752 9800) has taxis for wheelchair users. Bus: De Lijn buses go to the city centre. MIVB/STIB express buses link the airport to NATO, the European Commission area and the city centre. Coach: Scheduled coaches run to Antwerp, Brussels and Eindhoven.
An airport information desk is available in the Departures area. There is also an Information Call Center (tel: (0)2 753 7753).
Money and communications: Facilities include a bank and post office, bureaux de change and ATMs. Mobile telephones can be hired from Locaphone in the Arrivals hall. Internet, data ports for laptops and wireless connection are available at the Communications Center in the Arrivals hall. Eating and drinking: There are several bars, cafés, restaurants and vending machines available. Shopping: There is a wide variety of shops, including duty-free. Luggage: Porters are available on request (tel: (0)2 753 4117 or 6914). There are lockers on level 0. Passengers should contact the airport authority (tel: (0)2 753 6820) for lost property. Other facilities: Baby-changing facilities are situated throughout the terminal building.
The Regus Skyport Meeting Centre (tel: (0)2 714 0200; website: www.regus.com) offers ten meeting rooms, secretarial services and wireless Internet connection. Airport Forum (tel: (0)2 714 0770; website: www.airport-forum.com) provides welcome desks and lounges, as well as facilities for telecommunications, secretarial and other services. The Sky Hall Reception Room (tel: (0)2 280 8410) has event space for up to 1,500 people.
Disabled toilets, lifts and ramps are available. Passengers requiring special assistance should inform their airline prior to travel and arrive at the airport at least two hours in advance. There is a designated pick-up and drop-off zone for disabled passengers. Front Park 1 and 2 both provide disabled parking spaces.
There are some 13 hotels in the area, including the Hotel Formule 1 Brussels Airport (tel: (0)2 725 6900) and the Sheraton Brussels Airport Hotel (tel: (0)2 710 8000), which is located at the airport. Hotel reservations can be made in the Arrivals hall, either at the reservations panel or through Open Tours (tel: (0)2 753 2242; website: www.open-tours.com).
Brussels
Brussels Airport
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