United Kingdom (UK)
London Gatwick Airport, West Sussex, RH6 0NP, UK
44
(0)870 000 2468
None
gatwick_feedback@baa.com
www.gatwickairport.com
The airport is located 45km (28 miles) south of London
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
2
There is a free Transit train, which links the North and South terminals 24 hours a day.
The airport is linked to the M23 motorway. Turn off at junction 9 and follow signs for the airport. London Gatwick is also accessible from the A23 London-Brighton Road.
Each terminal has a short-term car park with direct access to the terminals via covered walkways; these are operated by NCP (tel: (0)870 600 7050; website: www.ncp.co.uk). Long-term parking is also available in car parks further from the terminals; a free shuttle bus runs between the car parks and the terminals. Passengers can book at least 96 hours in advance; this can be done through BAA Advance (tel: (0)870 000 1 000; website: www.baa.com). Valet parking is available and operated by NCP. Chauffeured parking is also available from CPS (tel: (0)870 411 1118; website: www.parkwithcps.com). Vehicle transfer between airports, car valeting/servicing and personal chauffeuring can also be arranged through CPS.
Companies include Avis, Europcar, Hertz, National and Thrifty. Offices are located in designated car rental buildings on the Lower Forecourt Road at both terminals.
Rail: The Gatwick Express train (tel: (0)845 850 1530; website: www.gatwickexpress.co.uk) runs to London Victoria Station (journey time: 30 minutes). There is also a Thameslink (tel: (0)20 7620 6333) service, which runs to London King’s Cross (journey time: 50 minutes) as well as other London stations. Information on all national rail travel is available through the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Road: Limousine: Chauffeur-driven cars are provided by Checker Cars (tel: (0)800 747 737). Coach: There are more than 400 express coach service operating daily from the coach stations at both terminals. The main coach station is located on the ground floor of the South Terminal, with most services operating from here. Principal routes also stop at the North Terminal station. National Express (tel: (0) 870 575 7747; website: www.nationalexpress.com) operate most of the services. National Express no.700 coaches operate to Heathrow Airport, from both terminals. The National Express Shuttle no.025 runs to London Victoria Station. The Gatwick Flyer (tel: (0)1708 730 555) runs to destinations east of London, and coaches operate from the South Terminal station only. There are coach information and ticket desks located in the Arrivals concourse of both terminals. Information on travel to/from the airport is available thought the Airport Travel Line (tel: (0)8705 747 777).
Each Arrivals concourse has an information desk (tel: (0)870 000 2468) where multi-lingual staff are on hand to deal with enquiries 24 hours a day.
Money and communications: Both terminals have bureaux de change and ATMs. There is a post office and a 24-hour Internet café in the South Terminal. Wireless Internet connection is also available in the North Terminal. Eating and drinking: There are many restaurants, bars and cafés located in both terminals. Shopping: There are many shops at the airport, including several duty-free outlets. The airport has also recently introduced a home delivery service and a collection service. More information is available from the BAA Shopping Information Line (tel: (0)800 844 844). Luggage: Left-luggage facilities are available in both terminals. A lost property service is also operated by the Excess Baggage Company (tel: (0)1293 503 162). Other facilities: These include baby changing rooms and showers, a children’s play area, a medical centre offering vaccinations (tel: (0)1293 507 400) and prayer rooms.
There are business facilities, including telephone, fax, photocopy and secretarial services and conference and meeting rooms, at London Gatwick Hilton Hotel (tel: (0)1293 518 080) at the South Terminal and Le Meridien London Gatwick Hotel (tel: (0)1293 567 070) at the North Terminal. There is one executive lounge in the South Terminal, the Servisair Lounge (tel: (0)870 787 6877), and one in the North Terminal, the Aviance Alexandra Suite (tel: (0)1293 507 203).
Special assistance is available for disabled passengers. There are ramps and/or lifts where necessary. Wheelchair push and provision and help with baggage are also provided on request. Reserved seating is located throughout the airport, and there is also designated parking for badge holders. There is an induction loop installed in the terminals, as well as disabled toilets. Passengers requiring assistance should inform the relevant airline before travelling. Travel-Care (tel: (0)1293 504 283) provides advice to anyone who needs assistance and is located in The Village, in the South Terminal.
Airport hotels include the London Gatwick Hilton Hotel (tel: (0)1293 518 080) at the South Terminal, and Le Meridien London Gatwick Hotel (tel: (0)1293 567 070 or (0)870 400 8494) at the North Terminal. The Travel Inn (tel: (0)870 238 3305) is situated a five-minute walk away from the North Terminal. Other nearby hotels include the Gatwick Moat House, Ramada Plaza Gatwick, Holiday Inn Gatwick, Renaissance Gatwick, Gatwick Belmont and Holidan Inn Express. A hotel reservation service is available at the British Hotel Reservation Centre desks (tel: (0)1293 504 605 or (0)800 783 4060) in the Arrivals area.
London
London Gatwick Airport
England
New Zealand
Auckland International Airport, PO Box 73-020, Auckland, New Zealand
64
(0)9 275 0789
(0)9 275 5835
admin@akl-airport.co.nz
www.auckland-airport.co.nz
The airport is located 21km (14 miles) south of Auckland
GMT + 12 (GMT + 13 from the first Sunday in October to the third Sunday in March)
3
A free shuttle bus runs between the terminals; alternatively, passengers can walk between the terminals.
To get to the airport, take the southern motorway until the Gillies Avenue exit and then follow the airport signs.
There are car parks in front of each terminal. There is a secure long-term car park located 150m (164 yards) from the International Terminal, with covered and open parking available; for more information, call Parking Services (tel: (0)9 256 8527). The Skyway Storage car park provides secure undercover parking (tel: (0)9 256 7009). Valet service is available at all terminals (tel: (0)9 256 7007).
Companies with desks in the terminals include Avis, Budget and Hertz . RVs are available from Maui. ACE Rental and ARF Rental have booking desks on Manu Tapu Drive; a free pick-up service is available via designated contact telephones.
Road: Taxi: Taxi ranks are situated to the west of the International Terminal and in front of the Domestic Terminals. Shared-ride shuttle buses also serve the airport, departing from the taxi ranks. Bus: Airbus provides a bus service between the airport and city centre. There is also an airport-to-Pakuranga service. Contact Rideline (tel: (0)9 366 6400; website: www.rideline.co.nz) for further information on getting around the Auckland region by bus, train or ferry.
The Visitors Information Centre (tel: (0)9 275 6467) is located on the ground floor of the Arrivals hall in the International Terminal and in both the Domestic Terminals, open for all flights. Blue Coat ambassadors also provide passenger assistance in the International Terminal and the Air New Zealand Domestic Terminal.
Money and communications: Banks with bureau de change facilities are located throughout the International Terminal. ATMs can be found throughout the airport. Internet kiosks and mobile phone hire are also available. Eating and drinking: There are numerous restaurants, cafés and bars at the airport, including the Jean Batten Food Court, on the first floor, with a number of speciality eateries, including an espresso bar, Asian cuisine and a sushi bar. Shopping: There are over 75 shops situated throughout the airport, including duty-free. A shopping collection service is available for returning shoppers or online purchases (website: www.aworldofshopping.co.nz). Luggage: The Collection Point offers a left-luggage facility; a left-luggage and sealing service is also available on the ground floor of the International Terminal. Lost property is handled by the airport police (tel: (0)9 275 9046). Other facilities: There is a medical centre and telephones for first aid, nurseries, a chapel, a children’s play area and playgrounds, a museum, exercycles, massage and free showers, a golf course, a mini golf, and day rooms for hire (available from The Collection Point).
There are two conference rooms on the top floor of the International Terminal (tel: (0)9 256 8782) and a further three rooms in the Air New Zealand Domestic Terminal (tel: (0)9 256 8924). Laptop computer connections are available in the reading/writing area. All international airlines provide VIP lounges.
Facilities include automatic doors, lifts, wheelchair assistance in the International Terminal, accessible toilets and showers, as well as ATMs with Braille keys. There are also disabled parking spaces in front of the terminals and in the airport car parks. Passengers requiring wheelchairs and special assistance should inform their airline prior to travel.
Hotels near the airport include the Centra Auckland Airport (tel: (0)9 275 1059), Hotel Grand Chancellor Auckland Airport (tel: (0)9 275 7029) and Jet Inn (tel: (0)9 275 4100). Hotel reservations can be made at the Visitors Information Centre.
Auckland
Auckland International Airport
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