Address: Level 12, 15 Adelaide Street, PO Box 12260, George Street, Brisbane, QLD 4003
Phone: +61 (0) 7 3006 6200
United Kingdom (UK)
London Gatwick Airport, West Sussex, RH6 0NP, UK
44
(0)870 000 2468
None
gatwick_feedback@baa.com
www.gatwickairport.com
The airport is located 45km (28 miles) south of London
GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)
2
There is a free Transit train, which links the North and South terminals 24 hours a day.
The airport is linked to the M23 motorway. Turn off at junction 9 and follow signs for the airport. London Gatwick is also accessible from the A23 London-Brighton Road.
Each terminal has a short-term car park with direct access to the terminals via covered walkways; these are operated by NCP (tel: (0)870 600 7050; website: www.ncp.co.uk). Long-term parking is also available in car parks further from the terminals; a free shuttle bus runs between the car parks and the terminals. Passengers can book at least 96 hours in advance; this can be done through BAA Advance (tel: (0)870 000 1 000; website: www.baa.com). Valet parking is available and operated by NCP. Chauffeured parking is also available from CPS (tel: (0)870 411 1118; website: www.parkwithcps.com). Vehicle transfer between airports, car valeting/servicing and personal chauffeuring can also be arranged through CPS.
Companies include Avis, Europcar, Hertz, National and Thrifty. Offices are located in designated car rental buildings on the Lower Forecourt Road at both terminals.
Rail: The Gatwick Express train (tel: (0)845 850 1530; website: www.gatwickexpress.co.uk) runs to London Victoria Station (journey time: 30 minutes). There is also a Thameslink (tel: (0)20 7620 6333) service, which runs to London King’s Cross (journey time: 50 minutes) as well as other London stations. Information on all national rail travel is available through the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Road: Limousine: Chauffeur-driven cars are provided by Checker Cars (tel: (0)800 747 737). Coach: There are more than 400 express coach service operating daily from the coach stations at both terminals. The main coach station is located on the ground floor of the South Terminal, with most services operating from here. Principal routes also stop at the North Terminal station. National Express (tel: (0) 870 575 7747; website: www.nationalexpress.com) operate most of the services. National Express no.700 coaches operate to Heathrow Airport, from both terminals. The National Express Shuttle no.025 runs to London Victoria Station. The Gatwick Flyer (tel: (0)1708 730 555) runs to destinations east of London, and coaches operate from the South Terminal station only. There are coach information and ticket desks located in the Arrivals concourse of both terminals. Information on travel to/from the airport is available thought the Airport Travel Line (tel: (0)8705 747 777).
Each Arrivals concourse has an information desk (tel: (0)870 000 2468) where multi-lingual staff are on hand to deal with enquiries 24 hours a day.
Money and communications: Both terminals have bureaux de change and ATMs. There is a post office and a 24-hour Internet café in the South Terminal. Wireless Internet connection is also available in the North Terminal. Eating and drinking: There are many restaurants, bars and cafés located in both terminals. Shopping: There are many shops at the airport, including several duty-free outlets. The airport has also recently introduced a home delivery service and a collection service. More information is available from the BAA Shopping Information Line (tel: (0)800 844 844). Luggage: Left-luggage facilities are available in both terminals. A lost property service is also operated by the Excess Baggage Company (tel: (0)1293 503 162). Other facilities: These include baby changing rooms and showers, a children’s play area, a medical centre offering vaccinations (tel: (0)1293 507 400) and prayer rooms.
There are business facilities, including telephone, fax, photocopy and secretarial services and conference and meeting rooms, at London Gatwick Hilton Hotel (tel: (0)1293 518 080) at the South Terminal and Le Meridien London Gatwick Hotel (tel: (0)1293 567 070) at the North Terminal. There is one executive lounge in the South Terminal, the Servisair Lounge (tel: (0)870 787 6877), and one in the North Terminal, the Aviance Alexandra Suite (tel: (0)1293 507 203).
Special assistance is available for disabled passengers. There are ramps and/or lifts where necessary. Wheelchair push and provision and help with baggage are also provided on request. Reserved seating is located throughout the airport, and there is also designated parking for badge holders. There is an induction loop installed in the terminals, as well as disabled toilets. Passengers requiring assistance should inform the relevant airline before travelling. Travel-Care (tel: (0)1293 504 283) provides advice to anyone who needs assistance and is located in The Village, in the South Terminal.
Airport hotels include the London Gatwick Hilton Hotel (tel: (0)1293 518 080) at the South Terminal, and Le Meridien London Gatwick Hotel (tel: (0)1293 567 070 or (0)870 400 8494) at the North Terminal. The Travel Inn (tel: (0)870 238 3305) is situated a five-minute walk away from the North Terminal. Other nearby hotels include the Gatwick Moat House, Ramada Plaza Gatwick, Holiday Inn Gatwick, Renaissance Gatwick, Gatwick Belmont and Holidan Inn Express. A hotel reservation service is available at the British Hotel Reservation Centre desks (tel: (0)1293 504 605 or (0)800 783 4060) in the Arrivals area.
London
London Gatwick Airport
England
Australia
Brisbane Airport, Banksia Place, Brisbane Airport, Queensland 4007, Australia
61
(0)7 3406 3000
(0)7 3406 3111
info@bne.com.au
www.brisbaneairport.com.au
The airport is located 13km (8 miles) northeast of Brisbane
GMT + 10
2
The inter-terminal shuttle connects the Domestic and International terminals and is operated by Airtrain (tel: (0)7 3216 3308; website: www.airtrain.com.au ).
The airport is located on Airport Drive and has a dedicated access road off the Gateway Motorway roundabout. From Brisbane, take the Kingsford Smith Drive to the Links Avenue off ramp on to the Gateway Motorway.
Short- and long-term parking (tel: (0)7 3406 3088) is available at both the International and Domestic terminals.
Car hire companies include Avis, Budget, Europcar, Hertz and Thrifty, with desks in the International and Domestic terminals.
Rail: The Airtrain (tel: (0)7 3216 3308; website: www.airtrain.com.au) provides services to Brisbane Central Station (journey time: 22 minutes) and to the Gold Coast. Airtrain stations are located directly outside the Domestic and International terminals. Road: Taxi: Taxis are readily available; companies include Black & White Cabs (tel: 131 998; website: www.blackandwhitecabs.com.au) and Yellow Cabs (tel: 132 227 or (0)7 3391 5955; website: www.yellowcab.com.au). The taxi ranks are situated at both Qantas and Virgin Blue ends of the Domestic Terminal and outside Arrivals, on the second level of the International Terminal. Limousine: Limousines are also available; contact the Visitors Information Centre (tel: (0)7 3406 3190) for more information. Bus: Airport buses are available from both terminals to Brisbane Transit Centre in Roma Street, the Gold Coast and the Sunshine Coast. A door-to-door service is also provided. For further information, contact Coachtrans (tel: (0)7 3238 4700; website: www.coachtrans.com.au).
There is a Visitors Information Centre (tel: (0)7 3406 3190) on level 2 of the International Terminal, and passenger information desks on the ground floor of the Domestic Terminal. For tourist information, contact Brisbane Marketing (tel: (0)7 3006 6200; website: www.brisbanetourism.com.au).
Money and communications: The International Terminal has bureaux de change facilities and ATMs on levels 2, 3 and 4. The Domestic Terminal has bureaux de change facilities on level 2. Payphones are situated throughout both terminals. Eating and drinking: There are plenty of cafés and bars at the airport. Shopping: A wide range of shops are available, with duty-free located in the International Terminal. A pre-order and pick-up service is available (tel: 1800 814 023). Luggage: Lost property offices are situated in both the International and Domestic terminals. There are no left-luggage facilities at the airport, due to security requirements. Other facilities: There is a first aid room, baby change rooms and a non-denominational prayer room in the International Terminal. Showers are available in both terminals.
The airport has conference and meeting facilities in the International Terminal (tel: (0)7 3406 3000; e-mail: info@bne.com.au) for groups of 12-50 people. Various airline lounges are situated in the International Terminal, including a Qantas Club Lounge (tel: (0)7 3307 9212). A Qantas Club Lounge (tel: (0)7 3867 3400) and The Blue Room (tel: (0)7 3114 7122), operated by Virgin Blue, are situated in the Domestic Terminal.
There is ramped and lift access to all floors, wheelchair-accessible toilets, and shops and dining areas designed for disabled people in the International Terminal. Disabled car parking spaces and wheelchair set-downs area available too.
Nearby hotels include the Airport Hacienda Best Western Hotel (tel: (0)7 3268 5011), the Airport Motel (tel: (0)7 3868 2399), the Brisbane Riviera Hotel (tel: (0)7 3862 1800) and the Motel Formula One (tel: (0)7 3868 3457). The Visitors Information Centre can provide information on accommodation.
Brisbane
Brisbane Airport
Queensland
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