Hong Kong Island Short breaks

London Heathrow Airport

Airport Information

Country

United Kingdom

Address

London Heathrow Airport, 234 Bath Road, Harlington, Middlesex UB3 5AP, UK

Country Code

44

Telephone

0870 000 0123

Fax

(0)20 8745 4290

E-mail

lhr3feedback@baa.com substitue 1, 2 or 4 after lhr to contact Heathrow's other terminals.

Website

www.heathrowairport.com

Location

The airport is located 24km (15 miles) west of London

Time Zone

GMT (GMT + 1 from the last Sunday in March to the last Sunday in October)

Number of Terminals

4

Airport News

A new Terminal 5 is currently under construction. The Tube station at Terminal 4 is closed until September 2006 (with a replacement bus service in use from Hatton Cross). This is due to the extension of the Tube line to the new Terminal 5.

Transfer between Terminals

Terminals 1, 2 and 3 are within walking distance of each other, via underground walkways. Transfer between Terminals 1, 2 and 3, and Terminal 4, which is located on the south side of the airport, is free on the Heathrow Express train (journey time: 8 minutes).

Driving Directions

Terminals 1, 2 and 3 can be reached via the following motorways: M4 Junction 4, M25 Junction 15, A4 (local road). Terminal 4 is reached via the following motorways: M4 Junction 3, M25 Junction 14, A30 (local road).

Car Parking

Several car parks are available. Each terminal has its own short-stay parking lot, operated by NCP (tel: (0)870 606 7050; website: www.ncp.co.uk) in Terminals 1, 2 and 3, and by APCOA in Terminal 4. A free shuttle service travelling between the terminals and the long-term and business car parks is provided. Parking can be booked online via the website or by telephone (tel: (0)870 000 1000). Valet parking is available at all four terminals; CPS provides chauffeured parking (tel: (0)870 411 1118; website: www.parkwithcps.com). Disabled drivers can request assistance from customer service staff at the car parks. Motorbikes can park free of charge at designated areas at each terminal.

Car Hire

Alamo, Avis, Enterprise, Europcar, Hertz and National are all represented at each terminal.

Public Transport

Rail: Train: The frequent Heathrow Express non-stop train service to London Paddington Station takes 15-20 minutes (tel: (0)845 600 1515; website: www.heathrowexpress.com). Paddington is served by mainline national rail routes to the west and south west of England, and is on the London Underground network. From London King’s Cross Station, served by the A2 Airbus service (see below), passengers can connect with mainline train services to the north of England and to Scotland. For national rail travel information, contact the 24-hour National Rail enquiries line (tel: (0)845 748 4950; website: www.nationalrail.co.uk). Underground: The airport is also on the London Underground’s Piccadilly Line, which can take passengers into central London. For more information, call the Underground travel information line (tel: (0)20 7222 1234; website: www.tfl.gov.uk/tube). Road: Taxi: London’s licensed black cabs serve London Heathrow Airport and are available outside all the terminals. Limousine: Chauffeur-driven cars operated by Burgundy Global can be hired (tel: (0)800 013 1313 or (0)20 8831 2000). Bus: Numerous local buses stop at the central bus station and Terminal 4. Bus services include the A2 Airbus shuttle (website: www.airbus.co.uk) from all four terminals to London King’s Cross railway station. At night, the N9 bus service travels to central London. For more information on public transport, contact Traveline (tel: (0)870 608 2608). Coach: Coaches connect the airport to more than 500 destinations throughout the UK. National Express (tel: (0)870 575 7747; website: www.nationalexpress.com) is the major service provider.

Information and Help Desks

Information desks are available in each terminal. Transport information desks, for bus, coach and rail options, are located in Terminals 1 and 3, and outside Terminal 4. The Hotel and Traveller Centre, in Terminal 3, provides visitor information, London Underground tickets and hotel accommodation. Help desks are also located throughout the airport, where passengers can seek assistance by using a courtesy telephone and can also look at terminal maps.

Airport Facilities

Money and communications: There are ATMs and bureaux de change facilities throughout the airport, as well as post offices in Terminals 2 and 4. There are public telephones in the main areas of each terminal, as well as wall-mounted pay fax machines. Webpoints are available in Terminal 4. Eating and drinking: There are numerous restaurants, bars, fast-food outlets, coffee shops, pubs and sandwich bars throughout the airport. Shopping: There are a wide variety of shops in each terminal including music shops, bookshops, newsagents, clothing accessories shops, electrical goods shops, pharmacies, sunglasses shops, shoe shops, sweet shops and perfumeries. There are chemists in all terminals; the Terminal 1 chemist dispenses prescriptions. Luggage: Left-luggage offices can be found in each terminal, whilst lost property can be reclaimed from the Airport Lost Property Office (tel: (0)20 8745 7727). Other facilities: These include a chapel, showers, a visitor centre (tel: (0)20 8745 6655) and a health centre (tel: (0)20 8745 7047).

Conference and Business Facilities

Wall-mounted credit-card-paid fax machines are available throughout the airport. Wireless Internet access is available in the Departures lounges of all terminals. The Business Centre, in the Queen’s Building (tel: (0)20 8759 2434) offers 20 meeting rooms, a conference suite seating up to 60 delegates, meeting refreshments and business support facilities including workstations, online computers, faxes, photocopiers, videoconferencing and audiovisual equipment. Showers are also available. There are several airline, business and executive lounges in all terminals.

Disabled Facilities

Information for passengers with disabilities is available from Heathrow Travel-Care either at counters or by telephone (tel: (0)20 8745 7495). Detailed access information is also available on the airport’s website. There is a Minicom information line for the hard of hearing (tel: (0)20 8745 7950), wheelchair-accessible telephones and text telephones, as well as induction loops. Reserved seating and disabled toilets are also available in all terminals. Wheelchairs push and provision, and help with baggage from Departures to check-in, are available free of charge and can be pre-booked through Skycaps (tel: (0)20 8745 6011 or 5727). Assistance is also available by using the telephones at the various help points situated throughout the airport. Passengers requiring wheelchairs and special assistance should also contact the individual airlines prior to travel. The Help Bus (tel: (0)20 8745 6261) is a free wheelchair-accessible bus service that operated between all terminals and the central bus station. Disabled parking is also available. The Heathrow Express, black taxis and many bus and coach routes provide facilities for wheelchairs.

Airport Hotels

The Hilton Heathrow (tel: (0)208 759 7755) is a short walk over a bridge from Terminal 4. Nearby hotels include the Holiday Inn London Heathrow (tel: (0)20 8990 0000), Marriott London Heathrow (tel: (0)20 8990 1100), Novotel London Heathrow (tel: (0)1895 431 431), Radisson Heathrow (tel: (0)20 8759 6311), Berkeley Park Apartments (tel: (0)870 400 8922), Ramada Jarvis Heathrow (tel: (0)20 8897 2121) Renaissance Heathrow (tel: (0)20 8897 6363), Thistle London Heathrow (tel: (0)20 8759 2400), Comfort Inn Heathrow (tel: (0)20 8573 6162) and the Sheraton Skyline Hotel (tel: (0)20 8759 2535). The Hotel Hoppa transfer bus service runs frequently between Terminals 1, 2 and 3 and the main nearby hotels, while the Hotelink bus offers a door-to-door service to London hotels. Hotel reservations can be made at the British Hotel Reservation Centre desks in the Arrivals halls of each terminal; passengers can also use the 24-hour booking line to arrange accommodation (tel: (0)208 759 8797 or (0)800 783 4020).

City

London

Full Airport Name

London Heathrow Airport

State or Province

England

Hong Kong International Airport

Airport Information

Country

Hong Kong

Address

Airport Authority Building, 1 Cheong Yip Road, Hong Kong International Airport, Lantau, Hong Kong

Country Code

852

Telephone

2188 7111

Fax

2824 0717

E-mail

customer@hkairport.com

Website

www.hongkongairport.com

Location

The airport is located 34km (21 miles) northwest of Hong Kong Island

Time Zone

GMT + 8

Number of Terminals

1

Transfer between Terminals

A free internal shuttle train runs between the east and west halls of the terminal building from the central concourse basement. Electric vehicles can also transport passengers around the terminal for a fee (tel: 2261 2727).

Driving Directions

From Hong Kong Island, follow road signs to Western Harbour Tunnel. Once out of the tunnel, drive along the West Kowloon Expressway; follow airport road signs and cross the Tsing Ma Bridge to the airport island. Then continue along North Lantau Highway to reach the airport.

Car Parking

There is one undercover multi-storey car park (car park 4) and three open-air ground level car parks (car parks 1, 2, and 5). Car parks 1, 2 and 4 are short-term, whilst car park 5 provides long-term parking spaces. Complimentary 30-minute parking is available in car parks 1, 2 and 4. Car park 2 is the closest to the terminal, for hourly parking only.

Car Hire

Driving is chaotic in Hong Kong and most people choose to hire cars with drivers. Limousine services are available from Intercontinental Hire Car and Parklane Limousine Service, with counters located in the Arrivals hall, and in the Ground Transportation Centre.

Public Transport

Water: The SkyPier (tel: 2307 0880) provides high-speed ferry services between the airport and four points in the Pearl River Delta (DongGuan, Macau, Shekou, and Shenzhen). Tickets are available from booths before immigration. A bus service runs to the airport. Rail: The MTR Corportation Airport Express Line (tel: 2881 8888) operates trains that leave the airport for downtown Hong Kong (journey time: 23 minutes) stopping at Hong Kong and Kowloon stations, where check-in and free porter services are available. The station is located in the Ground Transportation Centre. Road: Taxi: Taxis are readily available from the Ground Transportation Centre next to the passenger terminal. There are separate queues for various services; urban taxis are red and serve almost all destinations in the city, New Territories taxis are green, and Lantau taxis are blue. There is no taxi access to Discovery Bay. Limousine: The airport is served by several limousine companies, with offices located in the Arrivals hall and the Ground Transportation Centre. Bus: Public buses also leave from the Ground Transportation Centre and from near car parks 1 and 2. Buses are operated by Citybus (tel: 2873 0818), Long Win (tel: 2261 2791) and New Lantao (tel: 2984 9848). There are 11 Airbus routes to various parts of Hong Kong, including North Point Ferry Pier, Hung Hom station and Lam Tin station. Frequent external bus services are also available. Night buses take over after 2400. There are also six airport shuttle routes and a 24-hour Discovery Bay Airbus service, operated by DB Transit (tel: 2987 0208). Coach: Cross-border coaches run by five operators offer regular services between the airport and major Guangdong cities in mainland China. A valid travel document for entry to mainland China is required.

Information and Help Desks

The Customer Service Centre can be found in the Departures check in hall, open daily 0530-2300. Multi-media booths are located in the East, West and Arrivals halls, with interactive information and a touch-screen map. There are dozens of 24-hour help phones located throughout the terminal. Information in English is available (tel: 2181 0000).

Airport Facilities

Money and communications: There is a bank, and several bureaux de change counters and ATMs located throughout the terminal. A post office is located in the Departures hall. Wireless Internet is available anywhere airside in the terminal. A Cyber Break Café is located in the northwest concourse and some 170 PowerPhones for Internet access can be found in the terminal and Ground Transportation Centre. Eating and drinking: There are more than 150 food and drink outlets, including an Irish pub in the Arrivals hall. Shopping: Shops including gift and duty-free are available. There is a 24-hour convenience store in the Arrivals hall. A pre-order and pick-up service for duty-free products is available. Luggage: Trolleys are available at all passenger drop-off points. A porter service is available at various points, including outside the Departures hall and the baggage reclaim hall. An excess baggage shipping service is also available at aisle K, before check in (tel: 2769 8681). A left-luggage facility is also available in the Arrivals hall (tel: 2261 0110). Lost and found services are available at the customer service centre, the airport police report centre and via the help phones; there is also a lost and found office on level 6 of the terminal (tel: 2182 2018; e-mail lost-f@hkairport.com). Other facilities: There is a medical centre on level 6 (tel: 2261 2626) and a pharmacy. The Plaza Shower and Relaxation Lounge on level 7 of the west hall is open 24 hours and provides shower rooms, semi-private napping rooms and a mini salon. There is also an Oriental Massage Centre. Children’s play areas are located near gates 22 and 36, while nursery rooms are located at various points throughout the terminal. A non-denominational prayer room is situated in the check-in hall and is open 24 hours.

Conference and Business Facilities

The PCCW Business Centre is located in the Departures check in hall; services include fax facilities and mobile telephone hire. Further conference and business facilities are available from the Plaza Premium Lounge in the west hall (tel: 2261 2622) and east hall (tel: 2261 2668), as well as the Regal Airport Hotel (tel: 2286 8888). There are several airline lounges.

Disabled Facilities

The airport is fully accessible for disabled travellers. There are plenty of wheelchair-accessible toilets, lifts, ramps and escalators around the airport and Ground Transportation Centre. Car park spaces reserved for disabled drivers are available in car parks 1, 2, 4 and 5. Wheelchairs are provided free of charge by airlines; passengers should inform the airline prior to travel. For more information on wheelchair hire and in-terminal transportation, passengers should contact Worldwide Flight Services Holding SA (tel: 2261 2727). The terminal shuttle train is wheelchair-accessible. Escalators and walkways have audio warning signals, while lifts, toilets and telephones have Braille signs. Tactile path guides and induction loops are installed at various points.

Airport Hotels

The Regal Airport Hotel (tel: 2286 8888; website: www.regalairport.com) is connected to the passenger terminal by a covered walkway. Information counters and a booking service, operated by Hong Kong Hotels Association (tel: 2383 8380 or 2769 8822; website: www.hkta.org/hkha), can be found in the Arrivals hall. Airport Express Line rail ticket holders can catch a free Airport Express shuttle bus to many hotel destinations from either Kowloon or Hong Kong stations.

City

Hong Kong

Full Airport Name

Hong Kong International Airport