Our Price Match Guarantee - How to Make a Claim
Send an email to email@example.com within 24 hours of your booking, with the following:
- The Order Number, you'll find this in the confirmation email we sent you.
- The name of the website you saw the cheaper hotel or flight + hotel/City Break package on, together with a screenshot of the offer and details of full price. How to take a screenshot
- Your full name, and a contact telephone number in case we need to reach you.
You'll receive an automated acknowledgment of your request; we'll review the details and get back to you with an answer, via email, within three working days.
Once we've processed your claim, please allow 14 days for the refund to be credited to the same card used to make the original booking. This will appear as a second transaction in your statement; the time taken for the refund to appear on the credit or debit card statement varies, so the amount may not show on your next statement.
Full Terms & Conditions
If you book any Hotel or Flight + Hotel / City Break package with lastminute.com and then find the same Hotel product or package for less on another website priced in pounds sterling, we will refund you the difference subject to the terms and conditions below:
- The Price Match Guarantee will only apply to bookings for a Hotel (including a Top Secret Hotel) or a Flight + Hotel / City Break package made on the UK lastminute.com website. It does not apply if you book a flight only or a package holiday.
- The Price Match Guarantee will only apply to bookings made on the UK lastminute.com website which are then compared to offers made on another website that is priced in pounds sterling.
- We must receive your email requesting the Price Match Guarantee within 24 hours of you booking the Hotel or Flight + Hotel / City Break package. The Price Match Guarantee request must be emailed to the address, and include all of the required supporting information, specified on the lastminute.com UK website.
- Before we can accept your request, we must be satisfied that: (a) the Hotel or Flight + Hotel / City Break package and the product you found on the other website are identical (including, as applicable, the same class of service on the flight, the same flight number, and the same room type and board basis at the same hotel); and (b) the product you found on the other website was available to book on that website (i.e. not subject to availability or on request) at the time you took your screenshot, and is priced fully and accurately.
- The Price Match Guarantee will not apply if the cheaper offer on the other website is obtained via a limited time promotion, promo code, cash back, coupon, voucher or member’s discount.
- When assessing your request, we will only compare total product prices (which will include the cost of the product plus handling and delivery charges as well as any taxes, fees or other charges, whether payable at the time of booking or on departure or arrival).
- We can only make refunds onto the card used to make the original booking.
- We reserve the right to change or withdraw the Price Match Guarantee at any time.