If a flight booking it must be an identical booking class on the same flight and with the same booking conditions.

If a hotel booking it must be of the same status (e.g. suite, double, single etc) and include the same benefits, at the same hotel on the same night.

If a package holiday booking it must be an identical holiday with the same dates and operator.

To apply all must be booked on the same day you booked.

(Please note this does not apply to sales through our Holiday Hotline or Teletext or Pegasus hotel booking system)

2) Our Security Guarantee

We use the very latest encryption technology (SSL) to protect your credit card details. This technology is widely used to deliver secure transactions over the Internet.

We also have a Verisign Site ID, so that you can be sure we are who we say we are. We are so confident that shopping on lastminute.com is secure that we will offer to pay you! In the unlikely event that a fraudulent transaction is processed on your credit card because we have been negligent in safeguarding your credit card details, we will reimburse your outstanding liability up to £50, plus we will also pay an additional £20 for the stress you had to go through! You will need to inform your card issuer in accordance with its own rules and procedures. UK High Street banks sign up to a Bankers Code of Conduct which ensures that you are only liable for the first £50 of a fraudulent transaction if you comply with the card issuer's rules.

3) Our Privacy Guarantee

We are committed to protecting your privacy. We only use the information we collect about you to process orders and to give you information about deals that are relevant to you. We do not sell, trade or rent your personal information to others. We are registered under the Data Protection Act which governs the way we deal with data relating to you.

4) Our Standards Guarantee

In addition to our pricing guarantee you have all the protection when buying travel from us that you would have when buying from the best high street travel agents. When you buy tickets from lastminute.com you have the same rights as other passengers buying that class of ticket.

Package holidays: We always state the ABTA number of the tour operator (the ABTA license (number 912 60013) is a consumer protection bond), and we also hold our own ATOL license (number 5301) which offers consumers additional protection.

Flights: Our flights are booked and secured under lastminute.com's IATA license (number 91260013). Additional protection is offered by our own ATOL license (number 5301).

All products: lastminute.com is proud to be a member of the Which? Web Trader Code of Practice.

To read more about our Standards, click here

5) Our Delivery Guarantee

Before you confirm your order you will be asked which delivery option you require. If the tickets you ordered do not arrive at the delivery address you specified within the timeframe promised on the site, lastminute.com will cover any additional costs to get you the tickets on time. (Assuming you typed in the correct delivery address and that someone was able to sign for the products, where necessary).

6) Our Product Descriptions

We always endeavour to ensure that the product descriptions we provide are accurate. In the unlikely event that we make a mistake we will compensate the customer with a deal that is equivalent to or where available better than the offer described.

7) Order confirmation

Once you confirm your order, you will always get an automatic email to confirm the order and give you that added piece of mind!

8) Customer Service

We will respond to your enquiry within one working day.