Terms and conditions

	Data Protection Notice \| Travel Products \| Gifts, Restaurants, Entertainment, Eat In \| Auctions

Terms and Conditions

This is the user agreement which governs your use of this website or, if relevant, one of our other distribution channels (such as Interactive TV ("IDTV"), mobile telephone commerce ("WAP") or interactive voice technology ("IVT") (the "Channels") and the purchase by you of the services and products we provide. Each Channel is owned and operated by a member of the lastminute.com limited group ("lastminute.com", "we", "us") however not all of the products or services we provide are supplied by us, therefore the contract for the product and/or service will be between you and that third party.

General Section - please note that this section relates generally to your use of any Channel and to all products purchased.

Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the Channels. We will not allow you to purchase any products from any of the Channels unless you have confirmed that you have read these terms.
Except for the sale of a very small number of products (such as, for some entertainment tickets) our Channels operate to an agency model. This means that we act as a disclosed agent for third party suppliers, such as a tour operator, hotel or a restaurant. What this means is that the contract for the product is between you and the supplier. In most cases this will mean that there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating to that product. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services by using one of the methods detailed at the end of these terms. Where we act as agent this will mean that we have no contractual liability to you in respect of that product. However, we may still be liable to you if we have been negligent, we have misrepresented important information or have been in breach of any other relevant law. On the other hand, for some products, we act as principal. This means that the contract for the product is between you and us. Don't worry we will let you know where we act as principal and where we act as agent.
All products sold through lastminute.com's Channels are not an offer by lastminute.com to sell any product, but an invitation to you to make an offer to our suppliers. We are free to accept that offer on behalf of those suppliers or to reject it. In some cases, we may send you an email acknowledging receipt of your order. Once we have processed your order, we will send you an e-mail confirming the contract if you are purchasing from the website, from other Channels the confirmation may be different. For example when purchasing via WAP we will send you an SMS or via IVT our acceptance will be communicated when the product is delivered. The method of concluding a contract will be made clear on the relevant Channel.
Because the contract for the product is between you and the supplier any queries or concerns relating to the product should be addressed to them. You will see the name and address, plus contact details, for most suppliers at the bottom of the more info section for each product and for all suppliers in any confirmatory e-mail we send you. We will of course assist you with this if you wish - please contact Customer Services.
Where your contract is not with lastminute.com but with a third party supplier such as a tour operator or hotel, lastminute.com may pass your credit card (or details of any other payment method allowed) and any other essential booking details to that third party. The placing of an order for any goods and services by you will constitute consent to us passing on such details.
Please make sure that you have read and understood the more info sections on the Channels, it is your responsibility to make sure you have done so.
You undertake to us that the details you give to us while using the Channels are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
If there are any changes to the details supplied to us by you it is your responsibility to inform lastminute.com via our web form or by contacting our Customer Services as soon as possible.
We won't send you e-mails which you do not want but we can't guarantee that third parties to whom your details are sent won't do so.
Our Channels will not stop you from making impossible bookings such as two flights to the same place at the same time or a flight to one place and theatre tickets to another at the same time. If you make that kind of booking we won't give you a refund.
We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the sophisticated technology that is required in operating lastminute.com there may be times when obvious errors occur. For example, very occasionally, this may result in a price, product or service or other detail displayed or presented on a Channel being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you.
lastminute.com does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.
Credit card companies charge us a fee when you pay with their cards and therefore a credit card fee is applied to some travel bookings made with Visa, MasterCard or American Express credit cards. Currently, credit card fees are charged on flights, flight and hotel packages and hotel bookings.

Specific Terms - Please note these terms only relate to the purchase of the specific products to which they relate. Please note if there is a conflict or ambiguity between these Special Terms and the General Terms the Special Terms shall prevail:

Click below for Terms and Conditions relating to:

A Data Protection and Privacy
B Flights.
1. Regular Flights
2. Charter Flights
3. No Frills Airlines
C Holidays and other travel related products ("Holiday Products")
D Hotels
E Eurostar
F Airport Car Parking
G Travel Insurance
H Carbonwise
I Gifts & Experiences ("Gifts")
J Restaurants
K Sports, Theatre, Music and Entertainment Tickets ("Tickets")
L Gift Vouchers
M Auction
N Other Miscellaneous Section

A. Data Protection and Privacy Policy February 2004 for the lastminute.com site

Please find below our privacy policy for the lastminute.com site which shall be deemed to be incorporated into these terms and conditions. We are Last Minute Network Limited (trading as 'lastminute.com') and our registered address is 39 Victoria Street, London, SW1E 6JP. lastminute.com takes the privacy of its customers data very seriously. Please read the following policy to understand how we will treat your personal data after it has been collected by us through your use of one of our distribution channels. Those distribution channels will include our website, our WAP, PDA and digital TV services our Interactive Voice Recognition software and other channels as they evolve. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.
When do we collect data?

We can collect data on you from a variety of different sources these include.

1. When you purchase products or services from the site or via any of our other distribution channels.
2. When you become a subscriber;
3. When you speak to our customer services personnel;
4. Via explicit data capture measures, for example by entering competitions and completing surveys;
5. Via implicit data capture measures such as studying which pages you read the most and the use of cookies.
In any of the above cases the data we collect could be personal data.
What do we do with your personal information?

When you buy anything via the site or give us any personal data as indicated above , we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.
Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.
By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.
By subscribing to our 'lastminute.com onthemove' SMS services you consent to receive from us by SMS. MMS, EMS or voice-message our m-newsletter and details of other special offers which we may think may be of interest to you.
lastminute.com retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us.
We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.
For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.
Beginning 1 January 2004, the personal information that you submit to us through the lastminute.com auction site will be collected, stored and processed at our third party service provider's data centre in the Canada. Canada has data protection laws that are as stringent than those in the UK.
By becoming a lastminute.com auction customer you consent to the collection, storage and processing of your personal information in Canada.
Cookies

Each web site owned and operated by the lastminute.com group uses cookies. A cookie is a small text file of which there are three types:
Session cookies: These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us and this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.

Permanent cookies: These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at hotels in London last time you were on the site and we have a great hotel deal we may use this cookie to recognise you and show you our great deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.

Third Party Cookies: You may have noticed that we carry advertising from third parties on our site. Occasionally they may send you a cookie. We have no control over these.

Although you cannot block "session" cookies as they are required for our site to function correctly you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website where you should be able to receive all the information you need."
Third Party Advertising
The ads appearing on this Web site are delivered to you, on our behalf, by our Web advertising partner. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads.

To opt out of third party advertising, visit the doubleclick website.
Data
In the UK we operate and are registered in accordance with applicable data protection legislation.
Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by lastminute.com in the manner set out in this Privacy Policy. Some information and e-mails sent to lastminute.com may be used as testimonials but no e-mail address or contact details will be displayed.
Opt-Out Policy
lastminute.com Newsletter subscribers have the option to opt-out of receiving further information from us. Click here to unsubscribe.
Change/Modify Details
To change your e-mail address details, send an e-mail with your correct details to: changeme@lastminute.com
If you need to Modify or Change your personal details after you have made a purchase on the site please contact us as soon as possible.
Contact
If you have any questions or concerns about the information we hold about you, you can also contact us.

B. Flights

(i) Regular Flights

When you purchase a flight from lastminute.com you are using a service provided by Globepost Limited, a company which is a member of the lastminute.com limited group.
Globepost Limited is registered in England and Wales with registered number 01700807. Its registered address is 39 Victoria Street, London, SW1E 6JP.
Generally, the more flexible the ticket the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.
To help you, below are Globepost Limited's general booking conditions. Please read them carefully.
Contract

Any booking made or order placed by you, whether through the lastminute.com website or otherwise, shall be deemed an offer by you to purchase the relevant items subject to these booking conditions. Note that Globepost Limited are selling the tickets as agents for the airlines, which means the contract for the flight product will be between you and the airline.

Please note that for each ticket there are additional terms which are specific to that fare. They may, for example, state that the ticket is non-cancellable or non - refundable, and have other information relating to itinerary and refunds. You must read the FLIGHT RULES for each ticket. You can find the relevant FLIGHT RULES on the lastminute.com website when you progress through the purchase path.

You are responsible for complying with any airline's terms in relation to check-in times, reconfirmation of flights or other matters. In relation to flight tickets, you are required to use all flight coupons in order of sequence. If this requirement is not met the airline may void the ticket.

A contract arises between you and the airline when we send you a confirmation e-mail on behalf of Globepost Limited confirming that they have accepted your booking.
Fares

All fares are quoted exclusive of taxes, plus the tax amount and then a total. These are added together to form your final quotation. Fares are subject to change without prior notice and are only guaranteed when following confirmation of the contract.
Reservations

In the vast majority of cases Globepost becomes aware of the availability of flights tickets for sale because it connects to large databases operated by third parties, which contain that availability. These databases are commonly called General Distribution Systems (GDS) or Central Reservation Systems (CRS), and it is through these GDS/CRS that Globepost purchases the relevant ticket.

Be aware that certain airlines do not maintain "real time" seat availability in the GDS/CRS. Whilst every effort is made to reflect the true situation, instances may occur when airlines cancel sales. Globepost Limited will advise you within 48 hours if this is the case and will do all they can to reinstate your booking.

Further, there are a tiny number of airlines which participate in the GDS/CRS, but do not participate in the UK Ticketing plan. In the unlikely event that you purchase tickets from an airline that does not participate in the UK Ticketing Plan, Globepost will be unable to issue the relevant tickets, and will have to terminate the reservation.

In either instance we will not be liable for any additional costs incurred in having to purchase new tickets at a higher fare. Payment for tickets will of course be refunded to you if the reservation is terminated by the airline or us.
Tickets

If it is not possible to get your flight tickets to you (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry, Globepost will make sure you know exactly where to pick up your tickets.
Flight Reconfirmation

All onward , outward and return flights must be reconfirmed with the relevant airlines at least 72 hours prior to the commencement of that leg of the journey. Globepost Limited accepts no responsibility for bookings cancelled due to non-compliance with rules set by that particular airline. Globepost also take no responsibility for any flight rescheduling en route.

In the event of a schedule change it is not always necessary to have your tickets revalidated, however in the event that this is necessary we will inform you in due course and issue new tickets for you to use on your journey.
Passports/Visas/Health Requirements

Globepost and lastminute.com are very happy to inform you of current documentation requirements if you so require. It is incumbent upon you to ensure that you meet the passport, visa, health requirements of the countries you wish to visit and those that you transit (even if it is for a plane change). Many countries require that your passport should be valid for a period of (a minimum) six months from the date of arrival into that country. Neither Globepost nor lastminute.com accept any responsibility if you should be denied boarding or deported due to non-fulfilment of the above.
Insurance

Globepost strongly urges you to carry appropriate travel insurance to cover you for cancellation, health, baggage etc.
Airline regulations/conditions of carriage

Please note that in all transactions Globepost acts as agents of the airlines you have chosen to book on. Please read your ticket wallet for their conditions of carriage.
Cancellation / Amendments

If you need to change or cancel your travel plans, it is your responsibility to notify Globepost of such a request. Please note that some tickets are non-refundable and/or do not allow changes.

Where changes/refunds are permitted by the airline, Globepost applies an administration fee of £45 per person for any modifications, changes or cancellations to fares. This will be regardless of the price or face value of the fare. Please note this fee is also charged in cases of airport tax refunds, when the fare is non-refundable. Any booking fees or credit card charges are non-refundable.

In addition to the Globepost charges, most airlines also have a penalty or cancellation fee for any changes or cancellations to fares. Please ensure you read the FLIGHT RULES for the fare selected as cancellation and amendment charges imposed by the airline are notified in the flight rules. If you are holding a booking for which a ticket has been issued and you do not notify us of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.

If you want to cancel your journey it is important that you notify us with utmost urgency. This enables us to cancel your reservation with the airline. To notify us of your request for an amendment or cancellation, please contact our Customer Services Team by telephone or via email, using our online contact form, or through your purchase history. .

Should you have received a paper ticket, we require the original ticket to be returned to us at the below address.

Flight ticket returns
lastminute.com
Trinity Square
23-59 Staines Road
Hounslow
TW3 3HE

On receipt of the ticket we will send you an acknowledgement that we have received it. If you have been issued an e-ticket, we do not require the ticket to be returned to us.

Those tickets, which are refundable or cancelled by us, will be processed and refunded back to the card used at time of booking. Please be advised that the cancellation process could take up to 16 weeks from receipt of the ticket. Some tickets may need to be submitted to the airline for the cancellation and/or refund to be authorized. In this event your refund request may take longer, but we will advise you in our acknowledgement of the expected turnaround period. Please note that most airlines do not refund on part used tickets. Tickets, which are returned more than 1 year from date of issue, are classified as expired tickets and must be submitted to the airline for their authority to refund.
Lost Tickets

If you lose your tickets, it may be possible to re-issue them for a fee. The amount payable will depend on the circumstances of the loss and how close to the travel date you discover it. However, not all tickets can be re-issued; which is another good reason for ensuring you have sufficient insurance cover. Tickets will be dispatched to you in accordance with your instructions and we accept no responsibility for their delivery. Lost tickets which cannot be re-issued are refunded at the sole discretion of the airline, these refunds can take up to one year to be authorized.
Liability

As Globepost acts as agent this will mean that it will have no contractual liability to you in respect of the flight product. However, it may still be liable to you if it has been negligent, it has misrepresented important information or has been in breach of any other relevant law.
Unreasonable behaviour

If in the reasonable opinion of a person acting in authority you are not fit to travel, he or she may refuse to let you board the aircraft. Normally this happens if such person thinks you are likely to disturb or harm other passengers. In this case your contract with Globepost will end immediately and we will no longer be responsible for you.
Globepost Limited Data Protection and Privacy Policy

(a) What do we do with your personal information?

When you buy anything via the site or give us any personal data as indicated above , we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.

Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

By becoming a subscriber you consent to receive from us by e-mail our e-newsletter and details of other special offers which we may think may be of interest to you.

By subscribing to our 'lastminute.com onthemove' SMS services you consent to receive from us by SMS. MMS, EMS or voice-message our m-newsletter and details of other special offers which we may think may be of interest to you.

Globepost retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.

(b) Cookies

Each web site owned and operated by the lastminute.com group, including Globepost, uses cookies. A cookie is a small text file of which there are three types:

Session cookies: These are used to maintain something called session state. If you consider your journey through the site to be a conversation with us and this cookie just reminds the site where we were in that conversation (for instance if at some point in the conversation you asked us to add a hotel to your basket, next time you click on the basket it is still there). These are required for the site to function but are not used in any way to identify you personally.

Permanent cookies: These store a few numbers on your hard drive. You can view them by looking in the cookies directory of your browser installation if you are interested. They last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. For instance if you were looking at hotels in London last time you were on the site and we have a great hotel deal we may use this cookie to recognise you and show you our great deal. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us.

Third Party Cookies. You may have noticed that we carry advertising from third parties on our site. Occasionally they may send you a cookie. We have no control over these.

Although you cannot block "session" cookies as they are required for our site to function correctly you can configure your internet browser so that it can reject both "permanent" and "third party" cookies. How you do this will depend upon the internet browser you use (for example, Internet Explorer 5, Netscape 4 or Opera etc) and it is therefore impractical for us to detail here how you can reject those cookies. Please refer to the relevant internet browser manufacturer's website where you should be able to receive all the information you need."

Third Party Advertising

The ads appearing on this Web site are delivered to you, on our behalf, by our Web advertising partner. Information about your visit to this site, such as number of times you have viewed an ad (but not your name, address, or any other personal information), is used to serve ads.

(c) Data

In the UK we operate and are registered in accordance with applicable data protection legislation.

(d) Consent

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Globepost in the manner set out in this Privacy Policy. Some information and e-mails sent to Globepost may be used as testimonials but no e-mail address or contact details will be displayed.

(e) Opt-Out Policy

Globepost Newsletter subscribers have the option to opt-out of receiving further information from us. Click here to unsubscribe.

(f) Change/Modify Details

To change your e-mail address details please use the "My account" link onthe top of any lastminute.com page.

If you need to Modify or Change your personal details after you have made a purchase on the site please contact us as soon as possible using the purchase history contact forms.

(g) Contact

If you have any questions or concerns about the information we hold about you, you can also contact us.
(ii) Charter Flights

In the sale of charter flights Globepost Limited (part of the lastminute.com plc group) acts as agent for various third party suppliers. The contract for the charter flight will be between you and the relevant supplier and you will be subject to their terms and conditions. To read those terms and conditions please click here.
In addition as we incur cost in administrating cancellations and modifications, if you ask us to administer any relevant cancellation and/or amendment on your behalf we will charge an administration fee of £45. Please be aware that this fee will be in addition to any charge you may have to pay the supplier. Any booking fees or credit card charges are non-refundable.
(iii) No Frills Flights
Note: the service we provide for you in respect of the purchase of standalone (ie not part of a package holiday) no frills flights (eg from BMI Baby etc) is a different service than the service we provide for the sale of other airline tickets. These special terms apply to that service:
1. In the sale of stand alone no frills flights (eg from BMI Baby etc) we will search the relevant no frills database, and then, if you choose to buy, will purchase the flight seats on your behalf directly from the airline. We will receive an itinerary/confirmation email from the no frills airline which we will forward directly to you by email. This service is provided by our Flights subsidiary company Globepost Limited.
2. If you have any query in respect of the flight, please contact our customer services who will approach the relevant airline on your behalf. We will, of course, use our best endeavours to ensure that all of your requests are complied with, however, if the no frills airline imposes any fee or charge on us to effect these changes, we reserve the right to pass on the charge to you.
3. You will be subject to the terms and conditions of the relevant no frills flights which will be deemed to be incorporated into this contract. They can be accessed from the relevant no frills website.
4. Please note that all prices quoted for a No Frills Airline Booking exclude the charges for any checked in Baggage Allowance and passenger check-in fees. These charges will be confirmed to you at the time of making your booking, and need to be paid directly to the Airline upon check in at the Airport.
5. Remember if you purchase the no frills flight through our dynamic packaging technology to create a holiday package, your holiday will be governed, not by these terms, but by our dynamically packaged holiday terms and conditions below.

C. Package Holidays and other holiday related products ("Holiday Products") and package holidays which you package yourself

When you purchase a Holiday Product please remember that, in addition to these terms, you will be subject to the terms and conditions of the third party supplier, such a supplier could include a tour operator or an airline. Please contact our Customer Services who will be able to provide those terms and conditions to you.
Where the supplier of the Holiday Product allows you to cancel or modify a Holiday Product or service you must contact lastminute.com in writing of such a request. Unless we receive such a written request lastminute.com will be unable to effect that request. Please note that because the contract for the Holiday Product is between you and the supplier, lastminute.com have no discretion in deciding whether the Holiday Product can be cancelled or modified.
Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation is not the responsibility of lastminute.com.
Please note, some of our Holiday Products are sold "subject to availability" what this means is that we do not confirm your order immediately (your first confirmation e-mail will just be an acknowledgment of order) but we will pass your details onto our suppliers who will check to see if the Holiday Product is available, if it is they will book it for you, if its not they will revert to you directly. Please see the 'More Info' text for each "subject to availability" Holiday Product for more details"
If it is not possible to get tickets for Holiday Products to you (eg because your travel date is imminent) we may insist that you have an "e-ticket" generated. This means that you will have to pick up your ticket at your point of departure. Don't worry, we will make sure you know exactly where to pick up your tickets.
When you create your own package holiday (for example when you package together two or more of a flight, hotel or carhire) on the lastminute.com site (or any other site using the lastminute.com dynamic packaging technology) your contract will be with LM Travel Services Limited ("we", "us") which is part of the Travelocity group. LM Travel Services Limited holds an Air Travel Organisers License (ATOL 3970) for your financial security and are members of ABTA (E7760). When booking travel arrangements our contract with you begins when you receive the confirmation e-mail stating that we have received your order. Once the contract is made we are responsible for providing the travel arrangements you have booked and you are responsible to us to pay for them. In parties of two or more people the person who makes the booking accepts responsibility for making payments to us for all members of the party. For full terms and conditions, click on the packaging terms and conditions.

D. Hotels

Please note: Photo identification of the person whose name is on the booking must be provided when checking in.

Hotel Cancellations / Amendments

In the event that you would like to cancel or amend your hotel booking, the hotel's cancellation policy will be available on your confirmation email or as stated at the time of booking.

If the cancellation policy is not displayed within your confirmation email and you wish to cancel your reservation, it is your responsibility to notify lastminute.com verbally or in writing at least 48 hours prior to the expected check in date.

lastminute.com applies an administration charge fee of £20 per booking for any modifications, changes or cancellations to your reservation. This will be regardless of the price of your reservation. Any booking fees or credit card charges are non-refundable.

In addition to the lastminute.com charges, most hotels may also have a penalty or cancellation fee for any changes or cancellations to reservations. This can be calculated from the date of amendment / cancellation to the date of arrival, alternatively one set fee. Customer Services will advise you if you decide to proceed with the changes.

If you send us your cancellation in writing, cancellation is not immediate, lastminute.com will respond to you within 6 hours of receipt of your email. Please note that individual hotel cancellation policies can vary. Please take this 6 hour turn around time into consideration when putting your cancellation in writing.

2. All hotel discounts advertised are based on the discounts from the full "rack rate" including VAT and are correct at the time the offers are first advertised on any Channel. However, please note that some hotels in other countries may also charge local or other taxes, which may not be included in the offer.

3. "Rack rate" is the rate published by a hotel which is the maximum it will charge for any room.

4. If you wish to cancel your hotel room, please contact us through our purchase history contact forms. In the event of cancellation for whatever reason you shall be liable to pay lastminute.com an administration fee of £20. This could be in addition to any cancellation charge any hotel may impose.

5. Prices stated are on per room, per night basis and include VAT unless otherwise stated.

6. Please be aware that the hotel room photos are only a depiction of the type of rooms on offer and may not represent the actual room described.

7. Unless otherwise stated, breakfast, lunch and dinner are not included.

8. Star ratings may differ according to the country where the hotel is located and are out of the control of lastminute.com. Please note that all ratings shown on the website are lastminute.com ratings and not official ratings. Therefore lastminute.com cannot be held responsible for any misconceptions relating to star ratings.

9. Please note foreign hotel room advertisements displayed on the UK website of lastminute.com may have room rates identified in both GBP sterling as well as the local currency, or any other currency as requested by the specific hotel supplier. Unless stated otherwise, at the time of final payment, the room rate you will be charged by the hotel shall be as expressed in the local currency (or in any other currency as determined by the hotel) and not in GBP sterling. Please be aware any subsequent conversion of the local currency to GBP sterling by the hotel on your behalf may differ from the GBP sterling room rate advertised on the UK website of lastminute.com.

10. Whilst every effort has been made to ensure accuracy and availability, some errors might still occur. Once aware of such incidents we will make all reasonable effort to advise you within 48 business hours of the booking being made. We reserve the right to cancel the reservation and refund all monies paid, but this of course will be without any liability to you.

11. In the unlikely event of the supplier cancelling or amending your reservation after the booking has been made, we will make all reasonable effort to advise you as soon as possible. Should the supplier be unable to fulfil your hotel reservation, you will have the choice of accepting an offered alternative or cancelling your reservation with a full refund of all monies paid. In cases where the supplier is unable to provide an alternative, we reserve the right to cancel your reservation with a full refund.

E. Eurostar

When you purchase a Eurostar journey please remember that, in addition to these terms, you will be subject to the terms and conditions of Eurostar. Please contact our Customer Services who will be able to provide those terms and conditions to you.
Where Eurostar allows you to cancel or modify a reservation you must contact lastminute.com in writing of such a request. Unless we receive such a written request lastminute.com will be unable to effect that request. Please note that because the contract for the reservation is between you and Eurostar, lastminute.com have no discretion in deciding whether the reservation can be cancelled or modified.
Any visa, passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation is not the responsibility of lastminute.com.
Most Eurostar tickets are generated as 'e-tickets'. This means that you will have to pick up your ticket at your point of departure. Don't worry; we will make sure you know exactly where to pick up your tickets.
If you wish to collect your Eurostar ticket(s) from the automatic ticket machines/BLS at a French station, please note the following conditions: a French credit or debit card must be used for payment. American Express credit cards cannot be used for payment. The total value of the tickets purchased does not exceed 800 Euros (€800).

F. Car Hire Airport and Car Parking

Car Hire reservation services on the Channels are provided by Holiday Autos (UK & Ireland) Limited, a member of the lastminute.com plc group. Their terms and conditions can be found on the purchase path when purchasing car hire and [Here].
Please note that the service of providing reservations for airport car parking on the Channels is provided to you by our partner BCP Limited ("BCP") a member of the British Car Parking Association.
The contract for the service is therefore between you and BCP on their terms and conditions. Those terms and conditions are detailed below. Please make sure you read them carefully before making any reservation.
BCP Terms and Conditions:

1. Bookings are deemed to be placed when made electronically through this web site.

2. Your charge for parking has been calculated on the basis of the departure and return dates given and shown in your confirmation. Should your flight land after midnight you may be subject to an additional days parking charge which is payable locally.

3. We can only process a booking made through this web site when payment is made using VISA, Mastercard, American Express, or Switch. If your card is declined for whatever reason we reserve the right not to fulfil your booking. No other form of payment is accepted for bookings made on this web site.

4. All prices are quoted in UK Pounds Sterling, include VAT and transport where applicable. Prices quoted can be subject to change. In the case of bookings made using overseas credit cards, prices will be converted into your local currency by the card issuing authority at the rate applicable on the date of processing.

5. For all car park bookings BCP must be informed of a cancellation in writing or by phoning customer services on 0870 013 4993. Please include your order number, registered email address and details of your cancellation. In the event of cancellation for whatever reason you shall be liable to pay lastminute.com an administration fee of £20. Purchases under £20 are not refundable. Any booking fees or credit card charges are non-refundable.

6. Any cancellation advised within 4 hours of travel or after date of travel will not be refunded.

7. BCP acts as booking agent for the product and service providers and is only liable for losses directly arising from its negligence in processing your bookings. BCP reserves the right not to accept or fulfil a booking.

8. All services are subject to availability and to the current terms and conditions of the service provider, full details of which are available on request. At off airport car parks your car will be parked for you in a secure compound. On airport car parks are open to the public and, whilst they have security patrols, cars and their contents are parked at their owner's risk. Car claims cannot be considered unless reported prior to departure from the car park. No liability is accepted for loss or damage unless it is proved to be caused by negligence of the service provider.

9. We confirm that any payment information given to BCP by you will only be used by
BCP, and will not be distributed to any other organisation under any circumstance.

10. Telephone calls to BCP are charged at the national rate and may be monitored for training purposes.

11. Should you wish to change any of the details you have given us please ring 0870 013 4600. We will be pleased to help.

12. BCP VAT number is GB 644 5135 46.

13. BCP Limited is a member of the British Parking Association (BPA) whose registered office is at 28 Bolton Street London W1J 8BP and Company Number is 781158

14. These Terms and Conditions do not affect your Statutory Rights as a consumer.

G. Travel Insurance

Please note that the sale of travel insurance on the lastminute.com website is provided to you by our partner Mondial Assistance (UK) Limited ("Mondial") a member of the Mondial Assistance Group. The contract for the service is therefore between you and Mondial on their terms and conditions. Those terms and conditions are detailed below. Please make sure you read them carefully before making any reservation. You can contact Mondial on 0208 666 9298 and quote your lastminute.com reference.
A.B.I. code of practice

Under the Association of British Insurers General Business Code of Practice, we must draw your attention to some important features of your insurance including:

1. Insurance document. You should read this carefully. It gives full details of what is and is not covered and the conditions of the cover.

2. Conditions and exclusions. Specific Conditions and Exclusions apply to individual Sections of your insurance, whilst General Exclusions and Conditions will apply to the whole of your insurance.

3. Health. This insurance contains restrictions regarding pre-existing medical problems concerning the health of the people travelling and of other people upon whose health the trip depends. You are advised to read the document carefully.

4. Property claims. These claims are paid based on the value of the goods at the time you lose them and not on a 'new for old' or replacement cost basis.

5. Limits. This insurance has limits on the amount we will pay under each Section. Some Sections also include other specific limits, for example, for any one item or for valuables in total.

6. Excesses. Under some sections of this insurance, claims will be subject to an excess. This means you will be responsible for paying the first part of the claim. The excesses apply separately to each section and to each person claiming, unless otherwise stated.

7. Date change exclusion. Changes in dates could see widespread failures of computer and other systems containing computer chips, which depend on date-related information in order to work properly. Your policy excludes anything directly or indirectly caused by failure of any computer hardware or software or other electrical equipment to recognise or process any date as the true calendar date.

8. Reasonable care. You need to take all reasonable care to protect yourself and your property, as you would if you were not insured.

9. Dangerous sports and pastimes. If you are going to take part in dangerous sports or pastimes where there is a risk of injury, check that this insurance covers you.

10. Customer service. We always try to provide a high level of service. However, if you think we have not lived up to your expectations, please refer to the Complaints Procedure.

11. Cooling-off period. This insurance contains a 14 day 'cooling off' period during which you can return it and get a refund if you have a justifiable reason for being dissatisfied with the cover, provided no claims have been made and you have not travelled.

H. carbonwise

carbonwise is a service provided by Climate Care Trust Limited on whose behalf lastminute.com acts as agent. The contract for carbonwise is therefore between you and Climate Care and is subject to their terms and conditions which are detailed below. Please make sure you read them carefully before purchasing carbonwise.

Climate Care Terms and Conditions

Climate Care Trust Limited is a company registered in England and Wales with registered number 3369922. Its registered address is 112 Magdalen Road, Oxford, OX4 1RQ.

Any order placed by you for carbonwise on the lastminute.com website shall be deemed an offer by you to purchase carbonwise subject to these booking conditions. lastminute.com is free to accept that order on behalf of Climate Care and will do so by sending you a confirmation email confirming your purchase of carbonwise and concluding your contract with Climate Care.

Emissions Calculations

Climate Care uses its best endeavours to base its emissions calculations on the most up to date emissions factors published by reputable sources. These emissions factors can and do change over time. If new information is published, Climate Care will not assume a responsibility to alter its emissions reductions liability for calculations that it has done in the past.

Sales

When a carbonwise customer makes a payment to offset his CO2 emissions Climate Care will add the CO2 emissions to the customer’s liabilities and will fund projects on the purchaser’s behalf that will make a reduction in atmospheric greenhouse gas concentrations over time compared to a business as usual scenario. The customer will not receive title to the emissions reductions achieved by any of Climate Care’s emission reduction projects. Climate Care undertakes not to sell any emissions reduction to more than one party.

Verification

Each of Climate Care’s projects has its emissions reductions monitored by a third party to the standards required by its Environmental Steering Committee.

I. Gifts & Experiences ("Gifts")

In most cases for the sale of Gifts lastminute.com is acting as a disclosed agent for a third party supplier. You will usually be able to find the name and address of the relevant supplier on the more info sections relating to each product, and in all cases in your confirmation e-mail.
Remember the contract governing the purchase of the Gift will contain the terms and condition of the supplier. This will mean that ultimately any decision on cancellation, returns etc will belong to the supplier. Please contact Customer Services for details of relevant terms and conditions.
In addition to the above, however, we have agreed with our suppliers to offer you a 10 day no quibble returns policies for certain Gifts and products. Please note a description of which products are included and which are excluded from this policy is given at paragraph 5 of this section C.
The returns policy is as follows:

(i) We will arrange a full refund of the full price you paid (including outward delivery charges) if you contact our Customer Services explaining that you wish to cancel the contract within 10 days of your receipt of the product. Please make sure that you inform us of the order number, product description, reason for return and whether you require a replacement or refund;

(ii) Paperwork will be sent out with your gift which will give you more information on how to effect a return, including where to send the product. Remember because in many cases we are agent and do not control any stock, this may not be lastminute.com but the supplier from whom you purchased the product;

(iii) On the earlier of the receipt by the supplier or 30 days after notification of cancellation we will effect refund;

(iv) If you request a replacement product our Customer Services will attempt to arrange this for you but whether this option is available remains at our supplier's discretion;

(v) Remember to keep the product reasonably safe and to return them in a reasonably good condition. Please use recorded delivery in order to minimise the risk of the refunded item not being returned safely; and

(vi) If you do not send it back the supplier can arrange to have in picked up from your address, in this case you will be charged the cost of this pick up.
Please note that that this policy does not affect your statutory rights which you may have, including the Consumer Protection (Distance Selling) Regulations 2000. If you would like any further information please contact your local Trading Standards Office on (020) 7641 1111 or access their website at www.tradingstandards.gov.uk. Alternatively, please contact your local Citizens Advice Bureau on 020 7385 1322 or access their national website at www.nacab.org.uk
Our 10 day returns policy only applies to certain products. It will apply for most gifts, but will not apply to those gifts which, are bespoke (that is, they are made to order), can be copied and the seal has been broken (for example computer games, cds etc) or are perishable (for example chocolates, flowers etc). They will also not apply to those gifts which are likely to quickly deteriorate. In addition and for the avoidance of doubt our 10 day returns policy does not relate to Holiday Products (eg flights, holidays and hotels etc), restaurant bookings, entertainment tickets, auctions or experiences (eg drive a Ferrari, bungee jumping etc) where you receive a voucher to take up an experience within a certain period of time
Please note that just because our 10 day no quibble guarantee does not apply to any product does not necessarily mean that for all other products there isn't a returns policy. Remember for each product there are separate supplier terms and conditions governing that contract which may contain a returns policy. Please remember to request this from our Customer Services.
Prices for an experience are on a per person basis unless otherwise stated, they will include delivery of the relevant voucher within mainland UK and will include VAT, again unless otherwise stated. Vouchers for the experience package will be delivered by the supplier with whom you have contracted within the stated delivery times. Please see the more info section for each product for more details
Although our experiences suppliers will have third party liability insurance it is your responsibility to ensure you are adequately covered.
The information for each experience is given in good faith and is consistent with the information supplied by the supplier to lastminute.com.
Gifts may differ slightly from the images shown

J. Restaurants

Restaurants

If you use lastminute.com to book a restaurant on your behalf you will only have to pay the relevant restaurant after you have eaten unless it is clearly indicated in the product information that you are to pay either (a) the restaurant or (b) lastminute.com for the meal in advance.
If you wish to cancel your booking please contact the restaurant directly. The restaurant's contact details can be found in your confirmation e-mail. Please note the restaurant's cancellation period will be stated in the product information section on the Channel and in your booking confirmation email. The decision whether to debit your card with a cancellation fee or "no-show" fee shall be entirely at the discretion of the individual restaurant.
Failure to attend the restaurant at the reserved time may result in you being charged a "no-show" fee by the restaurant

lastminute.com will not charge you a booking fee for your restaurant booking.

Please ensure you take a copy of your restaurant booking confirmation email for presentation to the restaurant.

Restaurant and Event Packages

For the avoidance of doubt, lastminute.com acts as a disclosed agent for third party restaurants and event ticket suppliers. What this means is that the contract for a lastminute.com pre-packaged restaurant and event package, comprising a restaurant booking and event tickets via any of the Channels ("Restaurant and Event Package") is between you and the restaurant and event ticket supplier. There may also be additional terms and conditions governing this contract. Please make sure that you have read these terms and conditions before completing your transaction with us. You can easily request them from our Customer Services

When you purchase a Restaurant and Event Package you will be required to pay the full amount of the Restaurant and Event Package to lastminute.com at the time of making your booking.

Restaurant and Event Packages are non-refundable. Any cancellations will incur a 100% cancellation fee.

Any additional food and/or beverage purchases over and above what is included in your Restaurant and Event Package must be paid directly to the restaurant and/or event venue.

To claim your table reservation and event tickets, please present a copy of your confirmation email and the credit/debit card you made the booking with via the Channels when arriving at the restaurant and event venue. If you don't have a printer, make a note of the order number at the top of your confirmation email and present this with your credit/debit card.

Please ensure you arrive at the restaurant or event venue in plenty of time.

Please see the Tickets section immediately below for additional terms and conditions.

K. Sports, Theatre, Music and Entertainment Tickets ("Tickets")

In most cases for the sale of Tickets lastminute.com is acting as a disclosed agent for a supplier, promoter, team, band or venue ("Supplier"). You will usually be able to find the name and address of the Supplier on the more info section relating to each product, and in all cases in your confirmation email.
The contract governing the purchase of the Tickets will contain the terms and conditions of the Supplier. This will mean that ultimately any decisions on cancellation, exchanges and refunds will belong to the Supplier. Please contact Customer Services for details of relevant terms and conditions.
All Ticket prices that are displayed show separately the face value of the Tickets, any applicable payment processing fees, booking fees and any applicable dispatch or handling charges. All prices are inclusive of any applicable VAT.
All Ticket sales via the Channels may be subject to a per ticket Booking Fee. Tickets will be delivered by one or more of the following: Royal Mail ordinary post, special delivery or available at the box office. If you have not received your Ticket within 48 hours of the event, performance or activity, please contact us via the purchase history online forms. If Tickets that are despatched by Special Delivery are returned as "addressee unknown", we reserve the right to cancel the Ticket booking.
If it becomes impractical to post Tickets, due to the proximity of an event, performance or activity or in circumstances beyond our control, we reserve the right to make Tickets available for collection at the venue immediately prior to the event, performance or activity. You will be notified by phone, email or in writing (using the details provided at the time of booking) if this becomes necessary.
In absence of any negligence or other breach of duty by the Supplier or its employees and agents, you will be responsible for any loss, theft or damage to your Tickets. In the event your Ticket is lost, stolen, damaged or destroyed, please contact us via the purchase history online forms so that we can contact the Supplier on your behalf.
As a ticketing agent we do not have any role in setting Ticket prices or determining seat locations. Upon receipt, please check the details of your Tickets as mistakes cannot always be rectified. The Ticket holder has a right only to a seat of a value corresponding to that stated on the Ticket and the Supplier reserves the right to provide alternative seats to those specified on the Ticket.
Tickets are sold subject to the terms and conditions of the Supplier. Relevant details are listed in the product information or in the more info section relating to each Ticket. Should you require any further details, please contact the Supplier directly.
In exceptional circumstances, the Supplier may reserve the right to make minor alterations to the advertised arrangements and to request latecomers to await admission until a convenient break, but admission cannot always be guaranteed.
It is your responsibility to check whether an event, performance or activity has been cancelled or rescheduled. lastminute.com will use its reasonable efforts to contact you in the event of cancellation once we have received the relevant authorisation from the Supplier.
The Supplier reserves the right to refuse you admission if in its reasonable opinion, your admission to the venue might be a risk to (a) the safety of the audience and/yourself; and/or (b) affect the enjoyment of members of the audience; and/or (c) affect the running of the event, performance or activity for example if you act aggressively and/or appear to be under the influence of drink and/or drugs. Should this occur you will not be entitled to a refund.
Events, performance or activities may be cancelled or postponed by the Supplier for a variety of reasons. In this event, lastminute.com will not be held responsible for any such cancellations or postponements.
You should be entitled to a full refund from the Supplier and if applicable, any Booking Fee if the event, performer, or activity is cancelled, rescheduled or if there is a material change to the subject matter of the Ticket contract, that is what you have contracted to see, hire or participate in. Please contact us via the purchase history online forms for information on receiving a refund from the Supplier.
In the event of breach of the contract by the Supplier, the Supplier shall not be liable for any loss, damage, cost or expense arising out of the breach which was not reasonably foreseeable by the Supplier at the date of the contract for the sale of Tickets, except in respect of death or personal injury resulting from any act or omission on the part of the Supplier.
If your Ticket is re-sold or transferred for profit or commercial gain by anyone other than lastminute.com, the event promoter or venue or one of their authorised sub-agents, it will become voidable and the Ticket holder may be refused entry or ejected from the venue.
The unauthorised use of photographic and sound or film recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and your own food and drink may also be prohibited (please check with the venue).
Ticket holders consent to filming and sound recording as members of the audience.
There will be no pass-outs or re-admissions of any kind. Official merchandise is usually only available inside the venue.
The Ticket holder must comply with all relevant statutes, venue regulations and safety announcements whilst attending the event, performance or activity.
Where an age restriction applies for an event, performance or activity, this will be clearly indicated during the Ticket booking process. Please ensure that you carry proof of age if appropriate.

lastminute.com entertainment package terms & conditions

Your Contract
When you create your own entertainment package (for example when you package together two or more of an entertainment ticket, flight, hotel or carhire) on the lastminute.com site (or any other site using the lastminute.com dynamic packaging technology) your contract will be with LM Travel Services Limited ("we", "us") which is part of the lastminute.com Limited group. LM Travel Services Limited hold an Air Travel Organisers License (ATOL 3970) for your financial security and are members of ABTA (E7760). When booking entertainment package arrangements our contract with you begins when you receive the confirmation e-mail stating that we have received your order. Once the contract is made we are responsible for providing the entertainment package you have booked and you are responsible to us to pay for them. In parties of two or more people the person who makes the booking accepts responsibility for making payments to us for all members of the party.
Consumer Protection
Entertainment packages which include a flight booking on this web site are ATOL Protected, since we hold an Air Travel Organiser's Licence granted by the Civil Aviation Authority. Our ATOL number is ATOL 3970. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.
How to make a booking
To secure a booking you must fill in all the relevant fields on the online booking form and then wait for us to send you an e-mail confirming that booking.
Payments
Unless otherwise specified on the website we take full payment by credit / debit card for your entertainment package when you book. PLEASE NOTE: The Destination Group does not accept payment using third party credit/debit cards. Only travelling passengers can make payments using their own credit/debit card.

Additional Charges
We reserve the right to change our prices at any time before you book. If we do you will be told of the revised price applicable to your booking before you commit yourself. As soon as you have paid full payment and your entertainment package arrangements have been confirmed we guarantee that from 30 days before your departure date that the price of your entertainment package will not be subject to any surcharges excepting for :-

variations in transportation costs, including the cost of fuel;
variations in dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports;

and that within 30 days of your departure date we guarantee that the price of your entertainment package will not be subject to any surcharges.
Should the above mentioned price variations be downward then the price of your entertainment package will be accordingly reduced and any refund due paid to you.
If the above price variations mean that the cost of your entertainment package goes up, we will absorb, and you will not be charged for, any increase equal to up to 2% on your entertainment package price. You will only have to pay the amount over and above that 2% of the entertainment package price. If the above price variations increase the price of your entertainment package by more than 10% you will be entitled to;

take our offered substitute package of equivalent or superior quality if we are able to provide one
take our offered substitute package of lower quality if we are able to provide one and accept a refund from us of the difference in price between the price of the package purchased and the substitute one offered
cancel your entertainment package with a full refund of all monies paid.

We will also pay appropriate compensation for SIGNIFICANT CHANGES or cancellation of your entertainment package arrangements unless the change to or cancellation of your arrangements occurs by reason of unusual and unforeseeable circumstances beyond our control or that of our suppliers, the consequences of which could not have been avoided even if all due care had been exercised such as war, a state of war, riot, fire, civil strife, industrial action, terrorist activity, natural or nuclear disaster, adverse weather conditions or other conditions amounting to force majeure. In these circumstances we will also not pay any resulting expenses or additional costs. Where compensation is due, we will pay you the following amounts, unless you can prove a greater loss (where a greater compensation payment may be due):

Time before your entertainment package begins when we tell you about a significant change	Compensation per person
More than 56 days	Nil
43 - 56 days	£10
29 - 42 days	£20
15 - 28 days	£30
14 days or less	£50

Changes by us to, or cancellation by us of, your entertainment package arrangements It is very unlikely that we will have to make any changes to, or to cancel, your entertainment package. However, we do plan arrangements a long time in advance and we use the services of independent suppliers, such as hotels, airlines etc, over whom we have no direct control. If it is the case that changes need to be made, or we need to cancel your arrangements, we reserve the right to do so at any time. Most of these changes are minor, and we do not pay compensation for minor changes, but whenever possible we will advise you. Any flight timings and carriers in the brochure or on our websites are subject to change as a result of airline procedures and these details are given for guidance only. Final details will be shown on your tickets.

If a SIGNIFICANT CHANGE to your entertainment package occurs or becomes necessary, we will inform you as soon as possible if there is time before departure. When a SIGNIFICANT CHANGE occurs (such as a change of venue, hotel or a change of flight time of more than 12 hours) or we have to cancel your arrangements, you will have the choice of:-

accepting the change of arrangements
taking our offered substitute package of equivalent or superior quality if we are able to provide one.
taking our offered substitute package of lower quality if we are able to provide one and accept a refund from us of the difference in price between the price of the package purchased and the substitute one offered.
cancelling your entertainment package with a full refund of all monies paid.

Time before your entertainment package begins when we tell you about a significant change	Compensation per person
More than 56 days	Nil
43 - 56 days	£10
29 - 42 days	£20
15 - 28 days	£30
14 days or less	£50

Changes by you to your entertainment package arrangements
If after our confirmation has been issued you wish to change any part of your entertainment package arrangements, we will make every effort to help you do this, subject to availability and the type of ultimate product suppliers (promoters, theatres, car-hire companies, hotels etc), you have chosen and their cancellation/change charges details of which will be provided to you on request at any time including prior to booking. If you want to change any details regarding your flight reservation, airline rules mean that we may have to cancel your original flight and purchase a new one and you will be required to pay the full flight cost again. We will charge you an administration charge of £45.00 per change per booking, and you will be liable to pay the hotel, car-hire, airline or other ultimate product charges resulting from your changes. NB: Once Airline Tickets are issued, usually 28 days prior to departure, changes are not permitted. Changes after airline tickets are issued will result in a 100% cancellation charge.
Cancellation by you
If you wish to cancel your entertainment package for any other reason than for their being additional charges (see clause 4) or alterations (clause 5) we must be notified in writing. Cancellation will be deemed to occur on the day we receive this cancellation request so you may want to use recorded delivery. As this incurs administrative costs we will charge you an administration charge of £45.00 per person per booking, and you will be liable to pay the venue, theatre, hotel, car-hire, airline or other charges levied on us as a result of your cancellation, in regard to which we will take all reasonable steps to ensure are kept to a minimum.
After ticket issue cancellation will result in a loss of 100% of total cost of all arrangements in most cases.
You will have the opportunity to see specific cancellation charges at the time of booking and copies of all suppliers terms and conditions relating to your booking are available on request at any time. For example if you have included car hire as a component in your package entertainment package there are both additional terms and cancellation charges, they are detailed in clause 16 below. In addition if you have booked a tour and/or an excursion the cancellation charges (imposed upon us by our suppliers) are likely to be 100%.
If you have taken out travel insurance and the reason you are cancelling is covered by that insurance, you should be able to obtain payment of these cancellation charges (after deducting any part of the claim which the insurance company insists you pay) from your insurance company. You must pay the cancellation charges first. Please make sure you get written confirmation of your cancellation from us - this proves we have received your cancellation and you will need it to make a claim on your insurance.
The Company's Liability to you
We accept liability for matters which arise as a result of our negligence and/or breach of our contractual duty to exercise care in making arrangements for you, including any acts or omissions by our employees or agents. We also accept liability for any negligent act or omission of our suppliers who may operate elements of your entertainment package arrangements, including any claim involving death, personal injury or illness. However, in respect of carriage by air, sea and rail the company limits its liability to the extent of the relevant international convention. You are subjected to the terms and conditions of the carriers concerned some of which exclude or limit liability in respect of death, injury, delay and loss or damage to baggage. It is also important to note that if delays, diversions or rescheduling or cancellation of your arrangements occurs by reason of unusual and unforeseeable circumstances beyond our control or that of our suppliers, the consequences of which could not have been avoided even if all due care had been exercised such as war, a state of war, riot, fire, civil strife, industrial action, terrorist activity, natural or nuclear disaster, adverse weather conditions or other conditions amounting to force majeure we will not be liable. In these circumstances we will also not pay any resulting expenses or additional costs.
Claims and Complaints
If you have a complaint regarding the entertainment package you must tell the relevant supplier (e.g. hotel) or our agent immediately. Most problems can be solved on the spot but if after you return home you are still not satisfied you must write to our customer relations department on your return. It is unlikely that you will have a complaint that cannot be settled amicably between us, however, if this is not the case any dispute arising out of, or in connection with this contract, may (if you wish) be referred to Arbitration under a special scheme, which, though devised by arrangement with the Association of British Travel Agents, is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability of the client in respect of costs. The scheme does not apply to claims for an amount greater than £5,000.00 per person or £15,000.00 per booking form or to claims which are solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, although it does include claims with an element of injury or illness up to £1,000 on that element. Written notice requesting Arbitration must be made within 9 months after the scheduled date of return from the entertainment package.
Brochures and Web Sites
Every effort has been made to ensure the accuracy of descriptions and information. However, we are not always able to control all the components of the entertainment package arrangements and it is possible that an advertised facility may be withdrawn or changed, due to weather conditions, lack of demand or for maintenance, renovations etc. We will advise you if we become aware of a major change. We will make all reasonable efforts to inform you of any changes at any stage in your booking prior to travel. We will advise you if we become aware of a major change (eg a change of venue, hotel, or a change of flight time of more than 12 hours, and if any changes occur after you have confirmed booking you should refer to clause 5 of these Terms and Conditions for the options available to you in these circumstances.
Passport/Visas/Health requirements
Where your entertainment package includes overseas travel, we can only advise of the requirements for British and Irish passport holders. All requirements should be checked with the relevant Embassy of the destination country. A valid 10-year passport is necessary for all our entertainment packages. Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans. You should apply for a passport or to renew an expired passport at least four weeks before traveling.
The UK Passport Agency can provide further information at: www.ukpa.gov.uk
- Passports for children and young people:
  Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until: * The child reaches the age of 16; or* The passport on which the child is included expires; or * The passport on which the child is included is replaced or an amendment results in the issue of a new passport
- Names:
  The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a entertainment package but before traveling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your entertainment package documentation.
- Visas:
  You should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit. Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel, even if you have traveled to this destination before. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of timeWe accept no responsibility for customers who do not possess the correct documents.
- Health
  facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the Department of Health's free leaflet "Health Advice For Travellers", your GP or a specialist clinic. Please note that you are strongly advised against scuba diving for 24hrs before travelling by air.For the most up-to-date essential information on your choice of destination and to ensure you make the most of your trip abroad, we recommend you visit the Foreign Commonwealth Office (FCO) website at www.fco.gov/uk/knowbeforeyougo
Insurance
You must in all cases take out adequate travel insurance through the company, the travel agent or other approved insurance supplier.

K. Gift Vouchers

lastminute.com gift vouchers are restricted to one gift voucher claim code per transaction on the www.lastminute.com website. To qualify, enter the gift voucher code where indicated in your lastminute.com shopping basket before completing your purchase online. You may spend the amount identified in the gift voucher in one or more transactions, however each transaction must contain one item or a combination of items (including free items) displayed on the www.lastminute.com website.
When a gift voucher claim code is entered into your lastminute.com shopping basket before completing your purchase online, the total transaction amount minus the applicable gift voucher amount will be charged to your nominated payment credit or debit card.
A gift voucher claim code is only valid for a limited time and in any event the transaction must be made before the specified expiry date for each gift voucher promotion. No late submissions of the gift voucher claim code will be accepted. Such a decision will be final and no correspondence will be entered into by lastminute.com
Gift voucher claim codes contained in gift voucher certificates and/or gift voucher emails have a cash redemption value of 0.001p and are non-transferable.
In the event of a gift voucher being claimed on a transaction that is subsequently cancelled, lastminute.com will be entitled to reclaim the gift voucher claim code and rely on the application of the normal lastminute.com returns and refunds procedure. The gift voucher claim code shall be deemed null and void in such circumstances.
In the event of a gift voucher certificate being lost or a gift voucher email being deleted, lastminute.com will not be required to replace the gift voucher certificate or gift voucher email under any circumstances.
A gift voucher cannot be claimed on transactions that have already been processed by lastminute.com.
Normal lastminute.com terms and conditions apply for each gift voucher promotion (please visit www.lastminute.com for full details). For any queries regarding gift vouchers, please visit www.lastminute.com/faq.
Gift vouchers can only be used against the following purchases: flights, flight and hotel combinations dynamically packaged by customers (as fulfilled by the Destination Group Limited), Hotels*, Gifts* (excluding Blackstar DVD and eDirectory products or services), Experiences, Theatre*, Entertainment*, Sport*
*Please note that some of these products or services may not be purchased with gift vouchers as these transactions are not taken and processed by lastminute.com. Please check the individual product or service descriptions for full details.
Gift vouchers will only be paid in GBP Sterling, and cannot therefore be redeemed against any product or service purchased from the lastminute.com website outside of the United Kingdom.

M. Auctions

1. Definitions

(a) "Bid" means an offer by you to the Vendor to purchase the goods or services offered for auction on the lastminute.com auctions website at the Bid amount specified by you upon making a Bid.
(b) "Order" means an offer made by you to the Vendor to purchase goods or services offered for sale, not via an auction, on the lastminute.com auctions website.
(c) "Vendor" means the seller of the goods. In most cases this will be a third party on whose behalf lastminute.com will act as agent. In some cases, lastminute.com will be the Vendor. You will be informed who the Vendor is in the product details section of the listing.

2. By Bidding at a lastminute.com auction you agree that the auction will be governed by the following auction rules:

3. If there is any conflict between these auction rules and the general terms and conditions of use, these Section K auction rules shall prevail. Terms and Conditions

4. Please note, if you wish to partake in an auction and Bid, you are required to register with the lastminute.com auctions website, which is separate from your standard lastminute.com registration. We reserve the right to withdraw your participation from an auction at any time and terminate your auction account.

5. All goods and services you Bid for are subject to the terms and conditions of the Vendor. By placing a Bid you agree to be bound by those terms and conditions. The placing of a Bid constitutes a legal offer. Your Bid may be accepted at any time by lastminute.com on the Vendor's behalf. You may only retract a Bid under exceptional circumstances, for instance where you have made a gross typographical error when placing a Bid amount or quantity i.e.1000 instead of 100. In all cases you must have submitted the valid Bid retraction request to lastminute.com not less than 12 hours before the auction closes

6. You cannot retract a bid if:

(a) you have placed Bids on a similar item; or
(b) you have placed a Bid on a Dutch Auction; or
(c) you have changed your mind; or
(d) you state that you cannot pay for the item; or
(e) you submit a Bid retraction request less than 12 hours before the auction closes.

7. To retract a Bid, you must contact lastminute.com with you Bid retraction request. You can contact us by emailing us via the helpdesk. You must include the item listing number and the reason for the retraction. All Bid retraction requests received by lastminute.com auctions less than 12 hours before the auction closes will not be processed regardless of the explanation. All Bid retraction requests received by lastminute.com auctions without a valid explanation will not be processed. Bidders who retract their Bids may not place new Bids on that item.

8. All auctions held on the lastminute.com auctions website will run for a specified period of time. The auction will end when the specified period of time ends. lastminute.com reserves the right to close auctions early or to extend them at any time at our discretion. Auctions may be cancelled or listings withdrawn because of, amongst other things, technical difficulties experienced by lastminute.com, a third party Vendor, or the Internet.

9. The winning Bid in any auction will be the Bid which, at the time the auction closes, is the highest Bid which exceeds the reserve and meets any other conditions of the relevant auction. Your contract is concluded with the Vendor at the time the auction closes and if you are the winning Bidder.

10. The Vendor reserves the right to accept a Bid which is the highest Bid at the time the auction closes but which does not meet the reserve.

11. Following the close of an auction, you should check the status of your Bid by accessing your secure online lastminute.com auctions account - ''My Account''. If your Bid is successful, such information will be detailed in your account.

12. If your Bid is followed by a higher Bid which is later removed by lastminute.com for any reason, it will be open to the Vendor to accept your Bid, as though the higher Bid had never been made.

13. If you have the winning Bid for an auction, the credit/debit card specified by you in your auctions account will be debited for the total amount of your Bid in that auction plus postage, where applicable.

14. Goods will be dispatched to the delivery address specified by you at the time of placing your Bid once payment has been received.
If you win an auction but your credit card is rejected by our systems, we reserve the right to give the item to the next highest qualifying Bidder.

15. lastminute.com reserves the right to refuse or remove any Bid including, inter alia, those in respect of which there is dispute, which are withdrawn by the Vendor, or which fail to reach the reserve.

16. Each auction is conducted in a single currency, being pounds sterling, unless otherwise stated. The actual cost to you, if you pay in a different currency, will vary according to the exchange rate applied by the issuer of your credit or debit card on the date of billing. lastminute.com cannot take responsibility for any discrepancy.

17. Costs of foreign products or services may be subject to currency fluctuations.

18. All prices include VAT and delivery within mainland UK, unless otherwise stated.

19. The website will not stop you from making impossible bookings such as two flights to the same place at the same time or a flight to one place and theatre tickets at another at the same time. If you make that kind of booking, we will not give you a refund.

20. If there are any changes to the details supplied by you, it is your responsibility to inform lastminute.com as soon as possible.

21. You undertake that all details you provide to us for the purpose of booking, ordering or purchasing goods or services or entering auctions are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product, service or Bid.

22. Please note that most goods are non-refundable and non-exchangeable, subject always to your statutory rights, but ultimately your contract is with the Vendor and any decision regarding returning the goods you have purchased is at their discretion.

23. Where the Vendor is not lastminute.com but a third party such as a tour operator or hotel, lastminute.com may pass on your credit card and any other essential booking details to that third party. The placing of an order or Bid by you for any goods or services will constitute your consent to us passing on such details.

24. We will not send you e-mails that you do not wish to receive but we cannot guarantee that third parties to whom your details are sent will not do so.

Applicable Law

25. Every auction shall be deemed performed and concluded in England. English law shall govern every aspect of auctions held at lastminute.com and any subsequent contractual agreement.

Liability

26. We attempt to ensure that the information available on the website at any one time is accurate. However, the Vendor remotely uploads product names, details and descriptions via an extranet facility. This means that lastminute.com cannot guarantee the accuracy of such information. We cannot be responsible for updating such information and we cannot guarantee that it will be fault-free.

27. We cannot be responsible for goods and services offered by us as agents for third party Vendors or for any aspect of the relationship between
you and that third party.

28. lastminute.com does not accept liability (except as set out below) for any errors or omissions and reserves the right to change information, specifications and descriptions of listed goods, products and services at any time.

29. We will do our best to correct errors and omissions as quickly as practicable after being notified of them.

30. The website is provided on an "as is" and "as available" basis. lastminute.com makes no representation and excludes any warranty, express or implied, as to the availability, quality, timeliness, performance or fitness for a particular purpose of any of the products or services auctioned at lastminute.com.

31. lastminute.com does not make any warranty that the website is free from infection by viruses or anything else that has contaminating or destructive properties.

32. lastminute.com does not accept any liability for any losses or claims arising from any inability to access the website, any interruption in the conduct of any auction nor for any failure to complete a transaction.

33. lastminute.com does not accept liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of the use of the website or for any products or services purchased from the website.

34. lastminute.com will only be liable for direct loss (save in the case of death or personal injury in respect of which there is no limit) up to a maximum total of the price of the product or service purchased in respect of any claim.

35. This Liability section applies only to the extent permitted by law.

Travel and Breaks

36. Flight tickets and package holidays purchased through lastminute.com will be subject to the terms and conditions of the operator of your flight or holiday.

37. The relevant airline or tour operator reserves the right to change flight details and routes or holiday details.

38. Any Visa, Passport and inoculation requirements are your responsibility and failure to obtain the relevant documentation and inoculations is not the responsibility of lastminute.com or the Vendor of the products or services.

39. All hotel discounts advertised are based on discount from the full rack rate including VAT and are correct at the time the offers are first advertised on the website.

40. Prices are advertised on a per room per night basis and include VAT unless otherwise stated.

41. You will be charged in the local currency by the hotel. Currency fluctuations may occur at the customer's own expense.

42. In the auction of a package holiday, we are acting as retail agents for ATOL holders whose details are contained within the offers on the Holidays pages.

Investor Information

43. The information on this website is intended to be useful and informative for customers of and investors in lastminute.com. However, please note that the contents of this website do not constitute an invitation to invest in shares of lastminute.com.

Use of the site content

44. The copyright in this website belongs to lastminute.com. All other intellectual property rights are reserved. This website is for personal and non-commercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information obtained from this website. You may only download to your personal computer for viewing purposes and print out pages from this website for your personal use.

Links

45. lastminute.com assumes no responsibility for the contents of any other websites to which the lastminute.com web site has links and shall not be held responsible or liable for any loss or damages caused or alleged to have been caused by use of or reliance on any content, goods or services available on such hyperlinked sites. lastminute.com may not have control of such websites. The inclusion of any hyperlinks to such other websites does not mean that lastminute.com endorses the material on such websites or has any association with the owner thereof.

Privacy

46. We are Last Minute Network Limited (trading as 'lastminute.com') and our registered address is 39 Victoria Street, London, SW1E 6JP. lastminute.com takes the privacy of its customers' data very seriously. Please read the following policy to understand how we will treat your personal data when you use our site. If this policy changes then we will let you know via our homepage but we assure you that we only use your data as specified here and for our legitimate business reasons.

47. When do we collect data?

(f) We can collect data on you from a variety of different sources.
(g) When you purchase products or services from the site;
(h) When you become a subscriber;
(i) When you speak to our customer services personnel;
(j) Via explicit data capture measures, for example by entering competitions and completing surveys; and
(k) Via implicit data capture measures such as studying which pages you read the most and the use of cookies. In any of the above cases the data we collect could be personal data.

48. What do we do with your personal information?
When you buy anything via the site, we may need to collect information about you to process the transaction, fulfill your order and provide you with the services you expect. This information may include, but is not limited to, details such as your name, your address and your credit card details. Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

49. lastminute.com retains and uses your personal information to provide you with the best online e-commerce experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis.

50. We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

51. For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as the UK.

52. Beginning 1 January 2004, the personal information that you submit to us through the lastminute.com auction site will be collected, stored and processed at our third party service provider's data centre in the Canada. Canada has data protection laws that are as stringent than those in the UK.

53. By becoming a lastminute.com auction customer you consent to the collection, storage and processing of your personal information in Canada.

54. Cookies
Cookies are small files which are sent to your browser and stored on your computer's hard disc. If you have registered with lastminute.com, then your computer will store an identifying code in the cookie which means you do not need to type in your email address each time you return to the site. Other than this, we do not store your password or any other information in the cookie, or use it for any other purpose.

55. Data
In the UK we operate and are registered in accordance with applicable data protection legislation.

56. Consent
By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by lastminute.com in the manner set out in this Privacy Policy. Some information and e-mails sent to lastminute.com may be used as testimonials but no e-mail address or contact details will be displayed.

57. Contact
If you have any questions or concerns about the information we hold about you, you can also email via the helpdesk.

N. Miscellaneous

You accept financial responsibility for all transactions made under your name or account.
In order to make a purchase you must be over 18 years old be purchasing for yourself and have the legal capacity to make the transaction.
You must make sure that all the information you provide to us is true and accurate.
You must not use the website for speculative, false or fraudulent bookings.
Failure to supply the correct credit or debit card billing address information and/or cardholder details may result in delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the details you give match those on your credit card billing statement. We also reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied.
Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.
The transmission of threatening, defamatory, pornographic, political or racist material or any material that is otherwise unlawful is expressly prohibited.
The site and any content may not be modified, copied, transmitted, distributed, sold, displayed, licensed, or reproduced in any way by you, except if you wish to make copies of the website for your own personal and non-commercial use.
This user agreement is between you and lastminute.com and is governed by the laws of England and Wales.
If you wish to contact us on any issue detailed in these terms you may do so by contacting our customer services ("Customer Services") by any of the following methods:

1. by online email webform;
2. by writing into our Customer Relations Department on lastminute.com Customer Relations Department, 4th Floor Victoria Gate, Chobham Road, Woking, Surrey, GU21 6JD; or
3. by calling us on 0871 222 3200 (international: +44 1483 909 006).

In order for us to assist with your query as quickly as possible, please make sure that you have your order number before you call us. In most cases we can only discuss order information with the person who made the booking, or one of the passengers on a booking.