1) Register your details and a password will be emailed to you. (This password will also get you into lastminute 24 Hour Auctions but is separate from those used to access other protected areas of the lastminute.com site).

2) If you are presently a registered lastminute.com user please try to use the same username/password when registering on lastminute Auction and lastminute.com 24 Hour Auctions.

3) Bid on the desired item, specify quantity, check total amount. Confirm bid. (Now it's serious!)

4) Re-bid if you are outbid.

5) Win. Enjoy!

Click here for more detailed instructions on how to bid...

How do I get my e-ticket
What is an electronic ticket? Electronic tickets are stored in the airlines computer rather than printed on paper. The service is similar to the traditional paper ticket process, but eliminates the time and hassle associated with purchasing or exchanging a paper ticket. When you arrive at the airline check in desk you will be required to present an official form of identification ie driver's license, passport to receive your boarding pass. Please also note that you must print out your confirmation page or confirmation email to show to the airline. You will also need to present the credit/debit card you paid with. Because your electronic ticket is held in the airlines computer, you cannot forget it or lose it. More importantly, your electronic ticket cannot be stolen, saving you the cost of a replacement ticket. You do not have to wait for your ticket to be delivered to you.

Special Delivery
Your travel documents will be sent by Royal Mail Special Delivery (please note Royal Mail do not guarantee next day delivery on weekends and public holidays). A signatory must be present at the address, at the time of delivery. If this is not possible your tickets will be available for you to collect at your local Royal Mail sorting office. A delivery card will be left to inform you of this, providing you with the location of the sorting office. Please take identification with you for collection.

DHL Europe
Guaranteed delivery within 3 working days. A signatory must be at the present address, at the time of delivery. If you are not present at the first attempted delivery, DHL will make two further attempts. If they cannot deliver after this a card will be left, or you will be contacted by DHL. Please ensure a daytime phone number is given with your booking to ensure that your tickets reach you with as little delay as possible. DHL will not deliver to PO BOX addresses.

DHL Worldwide
Guaranteed delivery within 3 working days. A signatory must be present at the address, at the time of delivery. If you are not present at the first attempted delivery, DHL will make two further attempts. If they cannot deliver after this a card will be left, or you will be contacted by DHL. Please ensure a daytime phone number is given with your booking to ensure that your tickets reach you with as little delay as possible. DHL will not deliver to PO BOX addresses

TOD - Ticket on Departure
If you have chosen to collect your ticket(s) at the airport, they will be available as follows

London office collection

• General information

• Availability and stock levels

• Gift wrapping

• Order alteration/cancellation

• Delivery methods

• Delivery areas/overseas deliveries

• Delivery addresses

• Overdue/missing deliveries

• Returns

General information
Ordering gifts on lastminute.com is easy. Simply browse through the various pages within the gifts section or use the keyword search in the top left of your screen to search for specific items.

The gifts product pages detail specific product information, delivery options/details (including cut-off times for dispatch) and, if applicable, big pictures showing the product in detail. It is vitally important that you make sure you read and understand this information before placing your order.

When you come to place your order, continue through the various screens, choosing quantities and any product options before progressing to the shopping basket. You will be able to choose your delivery options at stage 2 of the shopping basket.

Once your order is complete you will go through to a confirmation page on the website which you need to print to keep as a record. You will also be sent a confirmation email shortly afterwards. Both of these will contain the details and price of your order, and when you receive them you can consider your order booked. They also contain your order number, which you must quote if you need to get in touch, and it will help us identify your order quickly.

Availability and stock levels
We act as an agent sourcing products from our partner suppliers who then deliver your orders to you directly. As such the only products we have available are those that are shown on the site - we are unable to provide alternatives to them. The product detail describes the nature of the product and any options. Unfortunately we are unable to provide any different product options other than those that are shown.

When stock levels get to zero the product will disappear from the site. Occasionally stock will run out before the product has been removed from the site but if this happens you will be contacted and further options to cancel or wait will be presented to you.

Gift wrapping
Unless detailed in the product text we are, unfortunately, unable to provide a gift-wrapping service.

Order alteration/cancellation
Once complete your order is sent direct to our suppliers. We therefore cannot cancel or make alterations to gift orders.

We have worked with our suppliers to provide you with a 10 day no quibbles returns policy for most gift products. Please refer to the returns section for further information.

Delivery & returns information

Delivery Methods
Our suppliers use several different delivery methods:

• Royal Mail 1st and 2nd class

• Royal Mail Recorded and Guaranteed Next Day Delivery

• Courier/Parcel Force

• Special Delivery

Delivery areas/overseas deliveries
The areas available for delivery are shown in the individual product text and are generally UK or UK mainland only. Unless stated we are at present unable to offer overseas delivery.

Delivery addresses
Most products will require someone to sign for them so it is important to make sure the product is sent to an address where someone will be available to do so. We recommend sending to a work address. Please make sure you include a contactable daytime telephone number in case of any difficulties.

Please make sure all addresses are complete and correct before entering them. If you are sending to a work address be sure to include the department/floor number. Deliveries for hospitals, universities etc must include ward/department names as well as the full address of the institution. If you are sending to a BFPO address please make sure you include the following details:

• Service Number, Rank, Name

• Company

• Regiment

• BFPO Code

Overdue/missing deliveries
All of our suppliers take great care to ensure your gift gets to you within the time stated. Occasionally, however, circumstances out of our control may lead to unforeseen delays. If you think that delivery of your items is overdue please check the following:

• That the delivery has exceeded the times as shown in the product information. Remember unless stated delivery times do not include weekends or bank holidays.

• That the delivery agent has not left a card - Royal Mail and most couriers will leave a card if no one is at home when they attempt delivery. If a card has been left you will need to either rearrange delivery or pick your items up from the local depot.

• If sending to a work address or institution (Hospitals, Universities etc) that the gift is not in the post room, or within the internal mail system.

If however you do feel there is still a problem please contact us using the form below. Make sure that you detail the problem, including the order number and, if different, the original email address used when placing your order.

Click here for the online form.

Our Customer Service department will then investigate and get back to you. This will take a short period of time but we will update you as soon as possible. Please note deliveries made by Royal Mail recorded delivery, as stipulated the Post Office, must pass 10 working days from the point of despatch before investigation can take place.

Returns
We have agreed with our suppliers to offer you a 10-day no quibble returns policies for certain gifts and products. A description of which products are included and which products are excluded from this policy is given later in this section.

The returns policy is as follows:

• We will arrange a full refund of the full price you paid (including outward delivery charges) if you email our customer services explaining that you wish to cancel the contract within 10 days of your receipt of the product. You must state the order number, product description, reason for return and whether you require a replacement or refund.

• Click here to email our returns department

• Paperwork will be sent out with your gift that will give you more information on how to process your return, including where to send the product. Please make sure the slip is filled in fully and the product addressed to the correct place or you may experience delays in the processing of your return.

• We will process your refund within 30 days or when the supplier receives your product back – whichever is earlier.

• If you request a replacement product our customer services will attempt to arrange this for you but whether this option is available remains at our supplier’s discretion.

• Remember to keep the product reasonably safe and to return them in a reasonably good condition, including all packaging and manuals. Please use recorded delivery in order to minimise the risk of the refunded item not being returned safely.

• If you do not send it back the supplier can arrange to have in picked up from your address, in this case you will be charged the cost of this pick up.

Our 10-day returns policy only applies to certain products. It will apply for most gifts, but will not apply to those gifts which, are bespoke (that is, they are made to order), can be copied and the seal has been broken (for example computer games, cds etc) or are perishable (for example chocolates, flowers etc). They will also not apply to those gifts that are likely to quickly deteriorate. In addition and for the avoidance of doubt our 10 day returns policy does not relate to travel products (e.g. flights, holidays and hotels etc), restaurant bookings, entertainment tickets, auctions or experiences (e.g. drive a Ferrari, bungee jumping etc) where you receive a voucher to take up an experience within a certain period of time