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Terms and Conditions
This is the user agreement which governs your use of the websites, www.ie.lastminute.com
and www.lastminute.ie ("Website") or, if relevant, one
of our other distribution channels (such as Interactive TV ("IDTV"),
mobile telephone commerce ("WAP") or interactive voice
technology ("IVT") (the "Channels")
and the purchase by you of the services and products we provide. We are
Last Minute Network Limited (Ireland) trading as lastminute.com ("lastminute.com",
"we", "us"). Each Channel is owned and
operated by a member of the lastminute.com plc. group however not all
of the products or services we provide are supplied by us, therefore the
contract for the product and/or service will be between you and that third
party.
General Section - please note that this section relates generally
to your use of any Channel and to all products purchased.
- Please take time to read these terms and conditions it is important
for both of us that you understand our contractual relationship relating
to your use of the Channels. We will not allow you to purchase any products
from any of the Channels unless you have confirmed that you have read
these terms.
- Except for the sale of a very small number of products (such as, for
some entertainment tickets) our Channels operate to an agency model.
This means that we act as a disclosed agent for third party suppliers,
such as a tour operator, hotel or a restaurant. What this means is that
the contract for the product is between you and the supplier.
In most cases this will mean that there are additional terms and conditions
governing the contract as each supplier will have terms and conditions
relating to that product. Please make sure that you have read these
terms and conditions before completing your transaction with us. You
can easily request them from our Customer Services by using one
of the methods detailed at the end of these terms. Where we act as agent
this will mean that we have no contractual liability to you in respect
of that product. However, we may still be liable to you if we have been
negligent, we have misrepresented important information or have been
in breach of any other relevant law.
- All products sold through lastminute.com's Channels are not an offer
by lastminute.com to sell any product, but an invitation to you to make
an offer to our suppliers. We are free to accept that offer on behalf
of those suppliers or to reject it. We will send you an e-mail confirming
the contract if you are purchasing from the website, from other Channels
the confirmation may be different. For example when purchasing via WAP
we will send you an SMS or via IVT our acceptance will be communicated
when the product is delivered. The method of concluding a contract will
be made clear on the relevant Channel.
- Because the contract for the product is between you and the supplier
any queries or concerns relating to the product should be addressed
to them. You will see the name and address, plus contact details, for
most suppliers at the bottom of the more info section for each
product and for all suppliers in any confirmatory e-mail we send you.
We will of course assist you with this if you wish - please contact
Customer Services.
- Where your contract is not with lastminute.com but with a third party
supplier such as a tour operator or hotel, lastminute.com may pass your
credit card (or details of any other payment method allowed) and any
other essential booking details to that third party. The placing of
an order for any goods and services by you will constitute consent to
us passing on such details.
- Please make sure that you have read and understood the more info
sections on the Channels, it is your responsibility to make sure you
have done so.
- You undertake to us that the details you give to us while using the
Channels are correct in particular that the credit or debit card you
are using is your own and that there are sufficient funds to cover the
cost of the product or service.
- If there are any changes to the details supplied to us by you it is
your responsibility to inform lastminute.com by contacting our Customer
Services as soon as possible.
- We won't send you e-mails which you do not want but we can't guarantee
that third parties to whom your details are sent won't do so.
- Our Channels will not stop you from making impossible bookings such
as two flights to the same place at the same time or a flight to one
place and theatre tickets to another at the same time. If you make that
kind of booking we won't give you a refund.
- We will do our best to correct errors and omissions as quickly as
practicable after being notified of them. However because of the sophisticated
technology that is required in operating lastminute.com there may be
times when obvious errors occur. For example, very occasionally, this
may result in a price, product or service or other detail displayed
or presented on a Channel being incorrect. In this case we reserve the
right to cancel that contract, but this of course will be without any
liability to you.
- lastminute.com does not make any warranty that the website is free
from infection by viruses or anything else that has contaminating or
destructive properties.
Specific Terms - Please note these terms only relate to the purchase
of the specific products to which they relate. Please note if there is
a conflict or ambiguity between these Special Terms and the General Terms
the Special Terms shall prevail:
Click below for Terms and Conditions relating to:
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A. Data Protection and Privacy Policy February
2004 for the lastminute.com site
- Please find below our privacy policy for the lastminute.com Website
which shall be deemed to be incorporated into these terms and conditions.
We are Last Minute Network Limited (Ireland) (trading as 'lastminute.com')
and our registered address is Fleet Chambers, 8-9 Westmoreland Street, Dublin 2.
lastminute.com takes the privacy of its customers' data very seriously.
Please read the following policy to understand how we will treat your
personal data after it has been collected by us through your use of
one of our distribution channels. Those distribution channels will include
our website, our WAP, PDA and digital TV services our Interactive Voice
Recognition software and other channels as they evolve. If this policy
changes then we will let you know via our homepage but we assure you
that we only use your data as specified here and for our legitimate
business reasons.
- When do we collect data?
We can collect data on you from a variety of different sources these
include.
1. When you purchase products or services from the Website or via any
of our other distribution channels;
2. When you become a subscriber;
3. When you speak to our customer services personnel;
4. Via explicit data capture measures, for example by entering competitions
and completing surveys;
5. Via implicit data capture measures such as studying which pages you
read the most and the use of cookies.
In any of the above cases the data we collect could be personal data.
- What do we do with your personal information?
When you buy anything via the site or give us any personal data as indicated
above, we may need to collect information about you to process the transaction,
fulfill your order and provide you with the services you expect then
and in the future. This information may include, but is not limited
to, details such as your name, your address, your phone number and your
credit card details.
- Unless we have your express consent we will only disclose personal
data to third parties if this is required for the purpose of completing
your transaction with us. This is of course subject to the proviso that
we may disclose your data to certain permitted third parties, such as
members of our own group, our own professional advisers who are bound
by confidentiality codes, and when we are legally obliged to disclose
your data.
- By becoming a subscriber you consent to receive from us by e-mail
our e-newsletter and details of other special offers which we may think
may be of interest to you.
- By subscribing to our 'lastminute.com onthemove' SMS services you
consent to receive from us by SMS, MMS, EMS or voice-message our m-newsletter
and details of other special offers which we think may be of interest
to you.
- lastminute.com retains and uses your personal information to provide
you with the best remote commerce (including electronic and mobile commerce)
experience by providing you with a personalised service and to give
you details of offers which we think will be of interest to you. We
may also use the information to process any transactions you undertake
with us and for internal administration and analysis. For quality assurance
and training reasons we record most of the calls you make to us.
- The personal information that you submit to us through the Website
will be collected, stored and processed on our servers in the UK. By
becoming a lastminute.com customer you consent to the collection, storage
and procesing of that personal information in the UK and the transfer
of the personal data submitted by you to this Website.
- We do not sell, rent or trade your personal information to third parties
for marketing purposes without your express consent.
- For any of the above purposes we may send your information internationally
including to countries outside the EEA. Some of these jursdictions offer
differing levels of protection of personal information, not all of which
may be as high as the UK.
- Cookies
The Website, which is owned and operated by the lastminute.com plc.
group uses cookies. A cookie is a small text file of which there are
three types:
Session cookies: These are used to maintain something called
session state. If you consider your journey through the site to be a
conversation with us, this cookie just reminds the Website where we
were in that conversation (for instance if at some point in the conversation
you asked us to add a hotel to your basket, next time you click on the
basket it is still there). These are required for the site to function
but are not used in any way to identify you personally.
Permanent cookies: These store a few numbers on your hard drive.
You can view them by looking in the cookies directory of your browser
installation if you are interested. They last for a long time and each
time you come to our site you send us a copy of them. We use them to
identify you between visits. For instance if you were looking at hotels
in Dublin last time you were on the Website and we have a great hotel
deal we may use this cookie to recognise you and show you our great
deal. They are not required for the site to work but may enhance your
experience. We do not store any personal data in these cookies, just
a unique number that identifies you to us.
Third Party Cookies: You may have noticed that we carry advertising
from third parties on our site. Occasionally they may send you a cookie.
We have no control over these. Although you cannot block "session"
cookies as they are required for our Website to function correctly you
can configure your internet browser so that it can reject both "permanent"
and "third party" cookies. How you do this will depend upon
the internet browser you use (for example, Internet Explorer 5, Netscape
4 or Opera etc.) and it is therefore impractical for us to detail here
how you can reject those cookies. Please refer to the relevant internet
browser manufacturer's website where you should be able to receive all
the information you need.
- Third Party Advertising
The ads appearing on this Website are delivered to you, on our behalf,
by our Web advertising partner. Information about your visit to this
site, such as number of times you have viewed an ad (but not your name,
address, or any other personal information), is used to serve ads.
- Data
In the UK we operate and are registered in accordance with applicable
data protection legislation.
- Consent
By disclosing your personal information to us using this website or
over the telephone, you consent to the collection, storage and processing
of your personal information by lastminute.com in the manner set out
in this Privacy Policy. Some information and e-mails sent to lastminute.com
may be used as testimonials but no e-mail address or contact details
will be displayed.
- Opt-Out Policy
lastminute.com Newsletter subscribers have the option to opt-out of
receiving further information from us. Click
here to unsubscribe.
- Change/Modify Details
To change your e-mail address details, or any aspect of your lastminute.com
account click
here. If you need to Modify or Change your personal details
after you have made a purchase on the site please email
us as soon as possible.
- Contact
If you have any questions or concerns about the information we hold
about you, you can also email
us.
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B. Flights
(i) Regular Flights
- When you purchase a flight from lastminute.com you are using a service
provided by Last Minute Network (Ireland) Limited, a company which is
a member of the lastminute.com group.
- Last Minute Network (Ireland) Limited is registered in Ireland with
registered number 325163. Its registered address is Fleet Chambers, 8-9 Westmoreland Street, Dublin 2.
- .
- Bookings made online through our secure server are bonded by Last
Minute Network (Ireland) Limited under our Travel Agent's Licence number
T.A. 0605 issued by the Commission for Aviation Regulation.
- Generally the more flexible the ticket the more expensive it is likely
to be and you need to take various points into consideration before
deciding between the fares on offer.
- To help you, below are lastminute.com's general booking conditions.
Please read them carefully.
- Contract
Any booking made or order placed by you, whether through the lastminute.com
website or otherwise, shall be deemed an offer by you to purchase the
relevant items subject to these booking conditions. Note that lastminute.com
is selling the tickets as agents for the airlines, which means the contract
for the flight product will be between you and the airline.
Please note that for each ticket there are additional terms which
are specific to that fare. They may, for example, state that the ticket
is non-cancellable or non-refundable, and have other information relating
to itinerary and refunds. You must read the FLIGHT RULES for each ticket.
You can find the relevant FLIGHT RULES on the lastminute.com website
when you progress through the purchase path.
You are responsible for complying with any airline's terms in relation
to check-in times, reconfirmation of flights or other matters. In relation
to flight tickets, you are required to use all flight coupons in order
of sequence. If this requirement is not met the airline may void the
ticket.
A contract arises between you and the airline when we send you a confirmation
e-mail confirming that they have accepted your booking.
- Fares
All fares are quoted inclusive of taxes. Fares
are subject to change without prior notice and are only guaranteed when
following confirmation of the contract.
- Reservations
Be aware that certain airlines do not maintain "real time"
seat availability in the airline reservations system to which we connect.
Whilst every effort is made to reflect the true situation, instances
may occur when airlines cancel sales. lastminute.com will advise you
within one working day if this is the case and will do all they can
to reinstate your booking.
- Tickets
If it is not possible to get your flight tickets to you (e.g. because
your travel date is imminent) we may insist that you have an "e-ticket"
or a TOD (ticket on departure) generated. A TOD is when you will have
to pick up your ticket at your point of departure. Don't worry, lastminute.com
will make sure you know exactly where to pick up your tickets.
Where an airline provides e-ticketing on a specific route this will be
the only ticketing option made available. Electronic tickets are stored
in the airline's computer rather than printed on paper. The service is
similar to the traditional paper ticket process but eliminates the time
and hassle associated with purchasing or exchanging a paper ticket.
When you arrive at the airline check in desk you will be required to present
an official form of identification (i.e. driver's licence or passport)
to receive your boarding pass. Please note that you must print out your
confirmation page or confirmation email to show to the airline. Because your e-ticket is held in
the airline's computer, you cannot forget it or lose it. More importantly,
your e-ticket cannot be stolen, saving you the cost of a replacement ticket.
You do not have to wait for your e-ticket to be delivered to you.
- Flight Reconfirmation
lastminute.com accepts no responsibility for bookings cancelled due
to non-compliance with rules set by that particular airline. lastminute.com
also take no responsibility for any flight rescheduling en route.
- Passports/Visas/Health Requirements
lastminute.com is very happy to inform you of current documentation
requirements if you so require. It is incumbent upon you to ensure that
you meet the passport, visa, health requirements of the countries you
wish to visit and those that you transit (even if it is for a plane
change). Many countries require that your passport should be valid for
a period of (a minimum) six months from the date of arrival into that
country. lastminute.com does not accept any responsibility if you should
be denied boarding or deported due to non-fulfilment of the above.
- Insurance
lastminute.com strongly urges you to carry appropriate travel insurance
to cover you for cancellation, health, baggage etc.
- Airline regulations/conditions of carriage
Please note that in all transactions lastminute.com acts as agents of
the airlines you have chosen to book on. Please read your ticket wallet
for their conditions of carriage.
- Cancellation / Amendments
If you need to change or cancel your travel plans, it is your responsibility
to notify lastminute.com in writing of such request. Some tickets are
non-refundable, but can be applied (for a limited time) toward future
travel, less any applicable penalties. Some tickets do not allow changes.
lastminute.com applies an administration fee of €30 per booking
for any modifications, changes or cancellations to fares. This will
be regardless of the price or face value of the fare.
In addition to the lastminute.com charges, most airlines also have a
penalty or cancellation fee for any changes or cancellations to fares.
Please ensure you read the FLIGHT RULES for the fare selected as airline
charges are notified in those rules depending on whether you wish to
cancel or change your flight. If you are holding a booking for which
a ticket has been arranged and you do not notify us in writing of your
desire to cancel, this will be treated as a "no show" and
could result in you losing all that you paid.
- Refunds
If you want to cancel your journey it is important that you notify us
in writing with utmost urgency. This enables us to cancel your reservation
with the airline. If you already have your ticket please submit it to
us. Tickets must be sent to:
BSP - lastminute.com
Fleet Chambers,
8-9 Westmoreland Street,
Dublin 2
On receipt of the ticket we will send you an acknowledgement that we
have received it. Those tickets which are refundable or cancelled by
us will be processed and refunded back to your credit card in approximately
6 weeks from our receipt of the ticket. Some tickets may need to be
submitted to the airline for the cancellation and/or refund to be authorized.
In this event your refund request may take longer, but we will advise
you in our acknowledgement of the expected turnaround period. Please
note that most airlines do not refund on part used tickets. Tickets
which are returned more than 1 year from date of issue are classified
as expired tickets and must be submitted to the airline for their authority
to refund.
- Lost Tickets
If you lose your tickets, it may be possible to re-issue them for
a fee. The amount payable will depend on the circumstances of the loss
and how close to the travel date you discover it. However, not all tickets
can be re-issued; which is another good reason for ensuring you have
sufficient insurance cover. Tickets will be dispatched to you in accordance
with your instructions and we accept no responsibility for their delivery.
Lost tickets which cannot be re-issued are refunded at the sole discretion
of the airline, these refunds can take up to one year to be authorized.
- Liability
As lastminute.com acts as agent this will mean that it will have
no contractual liability to you in respect of the flight product. However,
it may still be liable to you if it has been negligent, it has misrepresented
important information or has been in breach of any other relevant law.
- Unreasonable behaviour
If in the reasonable opinion of a person acting in authority you
are not fit to travel, he or she may refuse to let you board the aircraft.
Normally this happens if such person thinks you are likely to disturb
or harm other passengers. In this case your contract with lastminute.com
will end immediately and we will no longer be responsible for you.
(ii) Charter Flights
- In the sale of charter flights lastminute.com acts as agent for various
third party suppliers. The contract for the charter flight will be between
you and the relevant supplier and you will be subject to their terms
and conditions. Please contact Customer Services who will be able to
provide those terms and conditions to you.
- In addition as we incur cost in administrating cancellations and modifications,
if you ask us to administer any relevant cancellation and/or amendment
on your behalf we will charge an administration fee of €45. Please
be aware that this fee will be in addition to any charge you may have
to pay the supplier.
C. Package Holidays and other holiday related
products ("Holiday Products") and package holidays which you
package yourself
- When you purchase a pre-packaged holiday supplied by a third-party
supplier, please remember that, in addition to these terms, you will
be subject to the terms and conditions of the third-party supplier.
- Where the third-party supplier of the pre-packaged holiday allows
you to cancel or modify a pre-packaged holiday you must contact lastminute.com
in writing of such a request. Unless we receive such a written request
lastminute.com will be unable to effect that request on your behalf.
Please note that because the contract for the pre-packaged holiday is
between you and the supplier, lastminute.com has no discretion in deciding
whether the pre-packaged holiday can be cancelled or modified.
- lastminute.com applies an administration fee of €20 per booking
for any modifications, changes or cancellations to holidays. This will
be regardless of the price of the holiday.
In addition to the lastminute.com charges, most third-party suppliers also have a
penalty or cancellation fee for any changes or cancellations to holidays. Please ensure you read the terms and conditions of the respective third-party supplier. If you are holding a booking for which a ticket has been arranged and you do not notify us in writing of your desire to cancel, this will be treated as a "no show" and could result in you losing all that you paid.
- Any visa, passport and inoculation requirements are your responsibility
and failure to obtain the relevant documentation is not the responsibility
of lastminute.com.
- If it is not possible to get tickets for the pre-packaged holiday
to you (e.g. because your travel date is imminent) we may insist that
you have an e-ticket or a TOD (ticket on departure) generated. A TOD
is when you will have to pick up your ticket at your point of departure.
Don't worry, we will make sure you know where to pick up your tickets.
In the case of pre-packaged holidays supplied by a third-party a "late
charge" may apply.
Where an airline provides e-ticketing on a specific route this will
be the only ticketing option made available. Electronic tickets are
stored in the airline's computer rather than printed on paper. The service
is similar to the traditional paper ticket process, but eliminates the
time and hassle associated with purchasing or exchanging a paper ticket.
When you arrive at the airline check in desk you will be required
to present an official form of identification i.e. driver's license
or passport to receive your boarding pass. Please also note that you
must print out your confirmation page or confirmation email to show
to the airline. Because
your electronic ticket is held in the airlines computer, you cannot
forget it or lose it. More importantly, your electronic ticket cannot
be stolen, saving you the cost of a replacement ticket. You do not
have to wait for your ticket to be delivered to you.
- When you create your own package holiday (for example when you package
together two or more of a flight, hotel and/or a tour or excursion)
on the Website your contract will be governed by these special terms
and conditions and by lastminute.com’s package holiday terms and
conditions. lastminute.com’s package holiday terms and conditions
can be found during the online purchase path for such a dynamically
packaged holiday (flight + hotel).
D. Hotels
- All hotel discounts advertised are based on the discounts from the
full "rack rate" including VAT and are correct at the time
the offers are first advertised on any Channel. However, please note
that some hotels in other countries may also charge local or other taxes,
which may not be included in the offer.
- "Rack rate" is the rate published by a hotel which is the
maximum it will charge for any room.
- If you wish to cancel your hotel room, please contact our customer
services by telephone on 0818 3000 64. We also accept email cancellations
on informationireland@lastminute.com. Please include your order number,
registered email address and details of your cancellation. In the event
of cancellation for whatever reason you shall be liable to pay lastminute.com
an administration fee of €15. This could be in addition to any
cancellation charge any hotel may impose.
- Prices stated are on per room, per night basis and include VAT unless
otherwise stated.
- Please be aware that the hotel room photos are only a depiction of
the type of rooms on offer and may not represent the actual room described.
- Unless otherwise stated, breakfast, lunch and dinner are not included.
- Star ratings may differ according to the country where the hotel is
located and are out of the control of lastminute.com. Therefore lastminute.com
cannot be held responsible for any misconceptions relating to star ratings.
- Please note foreign hotel room advertisements displayed on the Website
may have room rates identified in both Euro as well as the local currency,
or any other currency as requested by the specific hotel supplier. Unless
stated otherwise, at the time of final payment, the room rate you will
be charged by the hotel shall be as expressed in the local currency
(or in any other currency as determined by the hotel) and not in Euro.
Please be aware any subsequent conversion of the local currency to Euro
by the hotel on your behalf may differ from the Euro room rate advertised
on the Website.
E. Car Hire Airport
- Car Hire reservation services on the Channels are provided by Holiday
Autos (UK & Ireland) Limited, a member of the lastminute.com group.
Their terms and conditions can be found on the purchase path when purchasing
car hire.
F. Travel Insurance
- Please note that the sale of travel insurance on the lastminute.com
website is provided to you by our partner Blue Insurances Limited ("Blue
Insurances"). The contract for the service is therefore between
you and Blue Insurances on their terms and conditions. Those terms and
conditions are detailed within the purchase path for travel insurance.
Please make sure you read them carefully before making any reservation.
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G. Gifts & Experiences ("Gifts")
- In most cases for the sale of Gifts lastminute.com is acting as a
disclosed agent for a third party supplier. You will usually be able
to find the name and address of the relevant supplier on the more
info sections relating to each product, and in all cases in your
confirmation e-mail.
- Remember the contract governing the purchase of the Gift will contain
the terms and condition of the supplier. This will mean that ultimately
any decision on cancellation, returns etc. will belong to the supplier.
Please contact Customer Services for details of relevant terms and
conditions.
- In addition to the above, however, we have agreed with our suppliers
to offer you a 10 day no quibble returns policies for certain Gifts
and products. Please note a description of which products are included
and which are excluded from this policy is given at paragraph 6 of this
section G.
- The returns policy is as follows:
(i) We will arrange a full refund of the full price you paid (including
outward delivery charges) if you contact our Customer Services explaining
that you wish to cancel the contract within 10 days of your receipt
of the product. Please make sure that you inform us of the order number,
product description, reason for return and whether you require a replacement
or refund;
(ii) Paperwork will be sent out with your gift which will give you more
information on how to effect a return, including where to send the product.
Remember because in many cases we are an agent and do not control any
stock, this may not be lastminute.com but the supplier from whom you
purchased the product;
(iii) On the earlier of the receipt by the supplier or 30 days after
notification of cancellation we will effect refund;
(iv) If you request a replacement product our Customer Services will
attempt to arrange this for you but whether this option is available
remains at our supplier's discretion;
(v) Remember to keep the product reasonably safe and to return them
in a reasonably good condition. Please use recorded delivery in order
to minimise the risk of the refunded item not being returned safely;
and
(vi) If you do not send it back the supplier can arrange to have in
picked up from your address, in this case you will be charged the cost
of this pick up.
- Please note that that this policy does not affect your statutory
rights which you may have, including the European Communities (Protection
of Contracts Made by Means of Distance Communications) Regulations 2001.
If you would like any further information please contact the National Consumer Agency on (01) 402 5500
(outside the 01 area) or access their website at www.nca.ie.
Alternatively, please contact your local Citizens Information Centre
on 1890 777 121 or access the wWebsite www.citizensinformation.ie.
- Our 10 day returns policy only applies to certain products. It will
apply for most gifts, but will not apply to those gifts which, are bespoke
(that is, they are made to order), can be copied and the seal has been
broken (for example computer games, cds etc.) or are perishable (for
example chocolates, flowers etc.). They will also not apply to those
gifts which are likely to quickly deteriorate. In addition and for the
avoidance of doubt our 10 day returns policy does not relate to Holiday
Products (e.g. flights, holidays and hotels etc), restaurant bookings,
entertainment tickets or experiences (e.g. drive a Ferrari, bungee jumping
etc.) where you receive a voucher to take up an experience within a
certain period of time.
- Please note that just because our 10 day no quibble guarantee does
not apply to any product does not necessarily mean that for all other
products there isn't a returns policy. Remember for each product there
are separate supplier terms and conditions governing that contract which
may contain a returns policy. Please remember to request this from
our Customer Services.
- Prices for an experience are on a per person basis unless otherwise
stated, they will include delivery of the relevant voucher within mainland
Ireland and will include VAT, again unless otherwise stated. Vouchers
for the experience package will be delivered by the supplier with whom
you have contracted within the stated delivery times. Please see the
more info section for each product for more details
- Although our experiences suppliers will have third party liability
insurance it is your responsibility to ensure you are adequately covered.
- The information for each experience is given in good faith and is
consistent with the information supplied by the supplier to lastminute.com.
- Gifts may differ slightly from the images shown.
H. Restaurants
- If you use lastminute.com to book a restaurant on your behalf you
will only have to pay the relevant restaurant after you have eaten.
- If you wish to cancel your booking please contact the restaurant
directly. The restaurant's phone number can be found in the confirmation
e-mail.
I. Sports, Theatre, Music and Entertainment Tickets
("Tickets")
- In most cases for the sale of Tickets lastminute.com is acting as
a disclosed agent for a supplier, promoter, team, band or venue. You
will usually be able to find the name and address of the relevant supplier
on the more info section relating to each product, and in all
cases in your confirmation email.
- The contract governing the purchase of the Tickets will contain the
terms and conditions of the supplier, promoter, team, band or venue
("Supplier"). This will mean that ultimately any decisions
on cancellation, exchanges and refunds will belong to the supplier.
Please contact Customer Services for details of relevant terms and
conditions.
- All Ticket sales via the Channels may be subject to a per ticket Booking
Fee. Tickets will be made available for collection at the box office
at the venue.
- In absence of any negligence or other breach of duty by the Supplier
or its employees and agents, you will be responsible for any loss, theft
or damage to your Tickets. In the event your Ticket is lost, stolen,
damaged or destroyed, please contact us via email
so that we may put you in touch with the Supplier.
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of your Tickets as mistakes cannot always be rectified.
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Relevant details are listed in the product information or in the more
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details, please contact the Supplier directly.
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reasonable opinion, your admission to the venue might be a risk to (a)
the safety of the audience and/yourself; and/or (b) affect the enjoyment
of members of the audience; and/or (c) affect the running of the event,
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contract, that is what you have contracted to see, hire or participate
in. Please contact us via email
for information on receiving a refund from the Supplier.
- In the event of breach of the contract by the Supplier, the Supplier
shall not be liable for any loss, damage, cost or expense arising out
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