The Cumberland

4 of 5 stars
Great Cumberland Place, Marble Arch London , GB W1H 7DL 0800 298 3998

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TripAdvisor Reviews 3.5 of 5 TripAdvisor Reviews 2,366 reviews
Hotel location map

Located at the end of Oxford Street near Park Lane, The Cumberland hotel is directly opposite Marble Arch, near Hyde Park Corner. Many places consider themselves 'the heart of London'. The Cumberland has a stronger claim than most. Oxford Street, the West End, Hyde Park and Mayfair are some of London's most illustrious add... Read More

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About The Cumberland

Located at the end of Oxford Street near Park Lane, The Cumberland hotel is directly opposite Marble Arch, near Hyde Park Corner. Many places consider themselves 'the heart of London'. The Cumberland has a stronger claim than most. Oxford Street, the West End, Hyde Park and Mayfair are some of London's most illustrious addresses which are right on its doorstep.

Great Cumberland Place, Marble Arch London , GB W1H 7DL

Restaurant

  • W1 Restaurant: The W1 restaurant at the Cumberland, has been designed by highly acclaimed British interior designer Kelly Hoppen, guests can enjoy unbeatable food in a rich and luxurious atmosphere. The restaurant has been recently re-lunched under Michelin-star head chef, Paul Welburn. Paul studied at the prestigious Coast College Scarborough, the same college that trained TV chefs James Martin and Andrew Pern. Since taking over as Head Chef Paul has maintained W1’s Michelin star and three AA Rosettes.
  • The Brasserie at The Cumberland: Defined by its relaxed, informal setting, The Brasserie serves a menu of European classics with a distinctly British twist. Drop in for lunch or dinner, or treat yourself to our legendary Sunday Roast.

Bar

  • Kua Bar: The Kua Bar & Lounge is open all day for drinks, light meals and afternoon tea. Easy-going and accessible, it’s ideal for informal meetings.
  • The Market: For corporate entertainment or private events, The Cumberland offers The Market, a spacious dining area which offers a choice of 11 food styles prepared from 5 separate open kitchens.
  • Carbon Bar: Carbon is a fusion of bold architecture and 21st Century living, mixing industrial style with sultry, low-key glamour. Ideal for meeting for a quick drink and bite to eat, resting your feet after a tiring day's shopping, watching the footy with a beer or listening to the DJ's beats, this bar ticks all the boxes. Top DJ's who've paid their dues in Ibiza and headlined at clubs across London play the Carbon Bar from Thursday to Saturday.

Local attractions

  • Trafalgar Square
  • Theatre Land
  • Soho
  • Hyde Park
  • Piccadilly Circus
  • Knightsbridge
  • Oxford Street.
  • London Stansted Apt
  • Marble Arch
  • Paddington & Victoria
  • Paddington & Victoria - 2 miles

Hotel facilities

  • 24 hour security
  • Room Service
  • Air Conditioning
  • Air-conditioning in public areas
  • Concierge
  • Currency Exchange
  • Elevator/Lift
  • Ice machine
  • Parking*
  • Reception (24 hours)
  • Wi Fi*
  • Free internet in the lobby*
  • 24 hour concierge
  • Gay Friendly

*May incur additional costs

Room facilities

  • Room Service
  • Air Conditioning
  • Cable television
  • Climate Control
  • Complimentary toiletries
  • En-Suite Bathroom
  • Coffee/tea facilities
  • Telephone
  • Television
  • Trouser Press
  • High speed internet connection
  • Work desk with lamp
  • Hairdryer
  • Pay TV
  • Iron and ironing board
  • Safe
  • Plasma TV screen
  • Kettle
  • Wifi in the lobby

Business facilities

  • Business Centre
  • Conference Rooms
  • Fax
  • Modem Access*
  • Photocopying

*May incur additional costs

Leisure facilities

  • Fitness Center
  • Gym

Hotel Policies

  • Check-in time: 15:00
  • Check-out time: 12:00

Smoking policy

  • Smoking not permitted

Credit cards accepted by hotel

  • American Express
  • Carte Bleue
  • Delta
  • Diners Club International
  • 4B
  • Maestro
  • Mastercard
  • Solo
  • Switch
  • Visa
  • Visa Electron

Hotel reviews

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Showing up to the 5 most recent reviews. Reviews can appear in multiple languages

Hotel ratings (overall)

3.5/5 3.5/5

based on 2366 Customer reviews

What to expect:

  • 4.5/5 Location
  • 3.5/5 Rooms
  • 3.5/5 Service
  • 3.5/5 Value
  • 4.0/5 Cleanliness

"Comfortable, conveniet"

4.0/5

Mon 20 May 2013 Boston, Massachusetts

Perhaps the best thing about the Cumberland is its convenient location -- around the corner from the Marble Arch stop on the tube and across from an entrance to Hyde Park. The lobby is artsy modern. My room 8047 -- 8th floor, double bed -- was fine. Odd that there were bath towels and hand towels, but no wash cloths -- don't know, maybe a British thing, The room was far from the lift and quiet. It was not huge, but perfectly suitable for sleeping and doing a bit of work. The staff at registration and at concierge desk were cheerful and helpful.

"Good location for central London"

4.0/5

Mon 20 May 2013

Service is excellent rooms are on the small side but are very well equipped free internet connection and tea coffee or chocolate available in room. Breakfast excellent . all round a very good hotel with good bars and restaurant

"Small dark room. Not worth the money."

3.0/5

Sun 19 May 2013 Jersey, United Kingdom

£140 per night and the room was dark and small. Fortunately I was only there for 2 nights. Humming air conditioning units kept me awake. Good location but I would not stay here again. Room service was the mot expensive I have ever had in London.

"Top Hotel"

5.0/5

Sat 18 May 2013 Edinburgh, United Kingdom

This hotel is just a few steps from the tube station and the customer service is of the highest standard I have come across in years. The front of house staff are welcoming, efficient and helpful and the hotel entrance is modern, fresh, artistic and spacious. My double room was very comfortable and jewel like. The room was very modern, clean, comfortable and had everything I needed, including a safe (no extra charge). The bed was very comfortable too and free WiFi a bonus although only niggle was the signal in the bedroom wasn't always there. My late check in was not an issue for eating and I chose the Brasserie in the hotel. The staff were very friendly, helpful and attentive without being overbearing. The whole dining experience from food & beverages to excellent customer service was second to none and a truly enjoyable experience. When I checked out the following day the trainee receptionist very quickly found the best route for me to get to my next destination. I would definitely recommend this hotel and choose to stay for a pleasure trip when I would have time to enjoy all the wonderful attractions and shopping opportunities that are within walking distance.

"Excellent Hotel"

5.0/5

Fri 17 May 2013 Boston, Massachusetts

I recently stayed at this hotel for a work conference and the rooms were very good size as far as US standards compared to European standards. The entire hotel was clean and modern with a great atmosphere. Customer service was great all around, location was central to both historic sites and shopping. Overall I would put this at the top of my list for business or personal travel, overall just a great experience.

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