Hotel reviews
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"Disappointed......"
Booked a "deluxe Double Room" but were allocated the smallest room we have ever stayed in.
The bed was NOT a double bed (there was not even enough room for the pillows). It was jammed up against the window (view of brick walls). This left only enough room for us to get past each other by standing sideways (we are not large people).
There was no space or floor room to even set down our small weekend bags.
The bathroom was tiny(though nicely decorated) and the shower was so small that when I dropped the shampoo bottle I had to switch off the shower and open the door to be able to bend down to pick it up.There was no area to put toiletries.Shower was good quality and powerful though.
If I had been given this room as a single room it would still have been too small and claustrophobic.
Reception area looked very nice and bright but lacked any atmosphere. No interaction from staff.
Breakfast was served in a lower dining room where the curtains were kept closed (again brick walls hidden by opaque window....no natural light anywhere in hotel other than reception area) Food choices for breakfast were more than satisfactory and warm food appeared fresh and topped up.
It's such a pity that guest comfort and space takes second place to how many rooms can be squeezed into a building. Would not return or recommend.
"You get what you pay for."
I stayed here for 3 nights alone and the room was clean but very small. With a tiny window and low lighting it felt quite claustrophobic. I think with 2 people it would have been too small.
There was no bench space or shelves anywhere to put anything like toiletries etc.
There was constant work noise coming from outside, and the window overlookd a tiny concrete area surrounded by 4 buildings.
Reception were friendly enough, but the area lacked any character.
Free wifi was fast and reliable.
The location was fantastic - plenty of supermarkets, restaurant and coffee and the Tube within 2 mins walk and right next to Hyde Park, Notting Hill walking distance to Oxford St and much more.
Very basic, but clean enough and affordable too.
"Very dissapointing"
There is no way that this hotel should have a five star rating. The general appearance of the hotel is tatty and there is a total lack of care and attention. The door man and lady at reception couldn't care less if we were there or not and hardly acknowledged us. The room was clean but very small and not at all what you would expect from a five star hotel at all.
"Well...Good for London"
The right Location to visit London (saves you time and money)
Good Price
Small bed and room for two persons
Nicely furnished and renovated
Clean
Well informed and helpful with the London Tours
Free Internet
Very nice and welcoming staff. Especially the rescepsion lady named Georgiana was friendly and very helpful.
"Trying for 4 stars, but..."
I booked this hotel because the hotels we normally use were full. Never again. And let me first say that I'm not usually one to complain, so you don't think "what a nagging old #&%#ยค" :) Here are just a few of the reasons: we had booked a so-called club room that was supposed to be "better", but the first night my adult daughter and I had to share a small double bed in a tiny room - and when I say tiny I mean tiny! We couldn't open both suitcases at the same time. No info in advance - so I suspect they had double booked the room - I'm not buying their excuse. The next day we got our room - in the afternoon. It was 109 - which I have seen others comment on - it was dark and gloomy, a tiny spot is no make-up light! and the bedside lamp was broken - we could hardly read our books. The air-condition-thingy was impossible to regulate (warm - or cold) and very noisy. Add to the fact that machines sounding like asphalt drills from both the roof and outside our window (facing concrete - where was the sky, I wonder?) kept us awake all night, facing the dirty coffee cups the third morning (which they didn't change until the next day!) and the lack of cookies (a tiny detail, but a feel-good thing every ordinary hotel provides) made us no happier. The shower had a leak which made the floor quite wet. We had pre-paid the room, but I had to leave my credit card number (yes, I know - quite usual, but...) in case we, among other things, smoked in the room! But I'm asthmatic and had to put the fresh flowers out in the corridor. My daughter's pillowcase were flecked with fresh blood (I'm not kidding!) We tried to ask if the wine, the water and the old banana on the counter were complimentary to the room (was it the club room-extra, I wonder?) but never got a clear answer, so we gave up and drank the wine. There was no place to put toiletries in the bathroom - too much design and too little comfort? The most positive were the LADIES at the reception desk, they were kind and helpful. The location is fine, near the tube and the buses.
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