Hotels

Stayed one night in November. Will not be back - the room felt like a sauna. Tried turning off the heat, using the AC, opening a window. Still had to sleep without covers and PJs! In November... more

Stayed one night in November. Will not be back - the room felt like a sauna. Tried turning off the heat, using the AC, opening a window. Still had to sleep without covers and PJs! In November! Completely unacceptable. Otherwise, good location for business in midtown east. Good size room with clean bathroom and a little microwave and sink area. Bed was not comfortable and linens were scratchy. Close

we booked 2 double rooms - for a week- with priceline but when we arrive the rooms were not ready so they give us a choice: wait or pay more to get a bigger room - expencive rooms are always ready... more

we booked 2 double rooms - for a week- with priceline but when we arrive the rooms were not ready so they give us a choice: wait or pay more to get a bigger room - expencive rooms are always ready, remember- we take a bigger one. the rooms were quite big (one of the two was bigger than the other one but the price was the same), clean, with a very confortable bed but a little dated furniture. There was also a small kitchen. Service is ok. Probably the whole property is a little overrated, but it can be a good choice for a nyc stay, good location. Close

Overall a fine hotel, just not anything special, given the price. I stayed here for work, so was not paying, otherwise I probably would have found something less expensive that was a bit more... more

Overall a fine hotel, just not anything special, given the price. I stayed here for work, so was not paying, otherwise I probably would have found something less expensive that was a bit more interesting. The room was adequate in size, although the bathroom was big. I also had a small balcony (16th floor), which was nice although had cigarette butts on it for the duration of my 7 night stay, obviously from some prior guest. The room was clean, though, and did not smell of smoke, and the bed comfortable. The room decor was not very boutique, though (but maybe it isn't trying to be?) with bare walls, a temperamental torchiere lamp, and an oversized TV armoire that cut into the space (obviously for an older TV, but the current LCD flat screen was lost inside it). The staff were friendly, though, and the location good if you need to be in midtown (and also close to the 4,5,6 line). Close

This hotel doesn't live up to the hype, does not deserve 4.5 stars that some of the travel sites give it, and in my opinion has deteriorated markedly over the years. What was once a stylish, high end... more

This hotel doesn't live up to the hype, does not deserve 4.5 stars that some of the travel sites give it, and in my opinion has deteriorated markedly over the years. What was once a stylish, high end boutique hotel I now find falling apart at the seams. The lobby area is pleasant, although upon returning back one evening at about midnight was overwhelmed with the smell of bacon. When I enquired about it I was told the kitchen was preparing it for breakfast the next day. I went to the second floor lobby lounge to relax and that too smelled quite strongly of bacon. A good hotel should be able to confine those odors to the kitchen. Another complaint is that there are only two elevators servicing guest rooms. This often lead to long waits and over-crowded elevators. I chose to walk most of the time, because I got tired of waiting. Hallways to guest rooms seemed shabby, the room itself was a bit run down also. The bed was comfortable enough and the bathroom adequate, although I found nothing unique or special here that would justify a return trip other than getting a good rate. Close

I travel to NY frequently for business and stayed at the Benjamin a couple years ago and liked it - mini kitchen, spacioius room, clean, decent gym, good customer service and convenient location. My... more

I travel to NY frequently for business and stayed at the Benjamin a couple years ago and liked it - mini kitchen, spacioius room, clean, decent gym, good customer service and convenient location. My recent stay was horrible and the hotel has gone way down hill. The rooms were filthy. It was extremely loud and I was barely able to sleep because it was so noisy. The heat wasn't working in my room and it was freezing. The gym was dirty. The internet connection is terrible and my computer is messed up because of their tech disabling my wireless connection for no apparant reason. Except for the doorman, no one was particularly friendly or helpful. They said they would put a newspaper outside my door - it never came. No turn down service. There are other hotels nearby for a similar price, which are sigificantly better like The Palace and Waldorf and even the Omni and W are nearby and better than the Bejamin. Close